French Nails & Tanning

+1 740-446-7499

161 Upper River Rd, Gallipolis, OH 45631 United States of America

Open Today: Closed

Quick Facts About French Nails & Tanning

French Nails & Tanning place, based on the comments provided, has several strengths and weaknesses that contribute to its overall reputation and customer satisfaction.

One of the strengths mentioned by multiple customers is the nice atmosphere and salon. The salon creates a pleasant environment for customers to relax and enjoy their treatments. This could potentially enhance the overall experience and make customers feel comfortable and at ease during their visit.

Another strength highlighted by customers is the friendliness of the staff. Being friendly and welcoming is crucial in the service industry, as it helps to establish a positive rapport with customers. It seems that the staff at French Nails & Tanning place excels in this aspect, resulting in positive customer interactions.

The skill and expertise of some specific nail technicians were also praised in the comments. One customer mentions that Kim has been doing their nails for 15+ years and they refuse to go to anyone else for acrylics or pedicures. This indicates that some nail technicians have built long-standing relationships with their customers due to their excellent workmanship and quality service.

However, the comments also reveal several weaknesses of the salon. One significant weakness is the issue of inconsistency among the nail technicians. Some customers had positive experiences, while others had negative experiences with different nail technicians. This inconsistency in service quality can be problematic for maintaining a loyal customer base.

Another weakness is the lack of attention to customer requests. One customer mentioned that their nails were not done as requested, and the nail technician seemed distracted, watching something on their phone. Failing to fulfill customer requests can lead to dissatisfaction and a negative perception of the salon.

The issue of customer waiting times is another weakness mentioned by a customer. Waiting for 45 minutes or more creates an inconvenience for customers, and it seems that the salon does not prioritize or effectively manage their appointment system. This can result in frustration and a potential loss of business if customers decide to go elsewhere due to the excessive waiting times.

Furthermore, the customer also mentioned that the owner or manager is extremely rude. This is a considerable weakness as it reflects poorly on the overall professionalism and customer service within the salon. Rude behavior can discourage customers from returning and can negatively impact the salon's reputation.

In terms of the actual nail services provided, there were mixed reviews. The positive comments mentioned that nails looked amazing and natural, suggesting that the salon is capable of delivering the desired results. However, there were negative comments regarding the treatment process, including rough handling, cutting skin, and rushed, sloppy work. These issues indicate a lack of attention to detail and a failure to provide a comfortable and careful service to customers.

In conclusion, French Nails & Tanning place has strengths in terms of its pleasant atmosphere, friendly staff, and some skilled nail technicians. However, there are weaknesses that need to be addressed, such as inconsistencies in service quality, lack of attention to customer requests, excessive waiting times, rude management, and issues with the treatment process. By addressing these weaknesses, the salon can improve its overall customer satisfaction and reputation.

Best TL Reviews

I just wanted simple, natural looking nails. Very nice atmosphere and salon.

Absolutely wonderful place. They are extremely friendly and do a wonderful job. My daughters nails look amazing and natural. Definitely will come back again.

Kim does an excellent job! She's been doing my nails for 15 plus years!!! I absolutely will not go to any one else for acrylics or a pedicure

Went to French nails today to get my nails done they did a great job but the lady squeezed my fingers a little too tight and kind of cut my skin around my fingernails while filing my nails

I have been here once before today and they did well. But today I went in and it was all I could do to not say anything to the guy doing my nails because he was watching something on his phone and not doing my nails as requested. When someone comes in and pays $50.00 for a service, they are paying for something they want, now I am sporting nails I didn’t want.

He was loading on the acrylic when I requested thin, and then put the nail polish on the wrong way I asked.

I felt like I would be rude to interrupt his movie or video or whatever he was watching.

I can’t say I will be back.

The ladt that did my nails quite literally SLICED my finger open with her file. She didnt apologize, and after that, she put a random oil on it without asking if i were to be allergic to any of the ingredients in it. The nails overall are not the best. She rushed them at the end and that resulted in them being slopy.

Went to get my nails done bc this is where I always come told the woman I wanted them short I kept telling her shorter but she would mot listen she was very ruff I even said a few rime what are you doing she didn't listen had to jerk my had back a few time my nails look horrible and I paid 60 for them everyoneelse was busy so there was Noone I could talk.ro

Wait is always at least 45 minutes. There are only three friendly staff members. They suggest that you schedule an appointment but when you call to schedule an appointment, they say they aren’t accepting appointments. When I sit there waiting for 45+ minutes people will walk in and get right in. The owner or manager, whatever, is extremely rude. The guy is my favorite nail artist, once I finally get in. He’s great.