Modern Nails

+1 989-832-8780

6800 Eastman Ave # 260, Midland, MI 48642 United States of America

Open Today: -

Quick Facts About Modern Nails

Modern Nails place has both strengths and weaknesses based on the comments provided. The strengths include:

1. Efficient service: One customer mentioned being a walk-in and being taken care of within 10 minutes. This indicates that Modern Nails is quick to accommodate customers and reduce waiting times.

2. Talented technicians: Many customers praised the skills of the nail technicians, particularly mentioning one named Ben. Customers were pleased with the outcome of their nails and expressed their intention to book future appointments with him.

3. Clean and sanitary environment: A few customers mentioned that Modern Nails provides a clean and sanitary environment. This is crucial for maintaining customer satisfaction and ensuring the safety and wellbeing of clients.

4. Variety of services: Customers noted that Modern Nails offers a wide variety of services, including pedicures and manicures. While some customers did not have experience with other services, the availability of multiple options can attract a diverse clientele.

5. Competitive pricing: Modern Nails was commended for offering prices comparable to other places. This suggests that they provide value for money and are in line with industry standards.

6. Tool cleanliness: Customers mentioned that tools were cleaned and packaged for each customer. This demonstrates attention to hygiene practices, which is an important aspect of any nail salon.

7. Relaxing atmosphere: A customer mentioned that Modern Nails has become more relaxing over the years, indicating improvements in the ambiance and customer experience.

8. No upselling pressure: One customer mentioned that Modern Nails used to be pushy with upsales but had stopped doing so. This shows that the staff has taken customer feedback into account and adjusted their practices accordingly.

While Modern Nails has several strengths, there are also some weaknesses highlighted in the comments:

1. Nail polish longevity: A customer expressed disappointment with the nail polish chipping after only two days. This suggests that the durability of the products used may be a weakness for Modern Nails.

2. Inadequate communication: Multiple customers mentioned instances where technicians did not listen to their preferences or instructions. This lack of effective communication could lead to customer dissatisfaction.

3. Rough treatment: Some customers complained about rough treatment that resulted in cuts on their skin. This indicates a lack of attention to detail and could result in discomfort or injury for clients.

4. Inconsistent service quality: There were mixed reviews regarding the quality of service provided by different technicians. While Ben was highly praised, others were criticized for their roughness and not delivering the desired outcome.

5. Poor nail polish application: A customer mentioned that the polish application was rushed, leaving streaks and not fully covering the nail. This indicates a lack of attention to detail and professionalism.

6. Inaccurate appointment management: A customer mentioned being disappointed with scheduling issues. Despite having an appointment, the staff could only accommodate one part of the planned service. This suggests that the salon may have coordination or communication problems when it comes to managing appointments.

In conclusion, Modern Nails has strengths such as efficient service, talented technicians, cleanliness, a variety of services, competitive pricing, attention to tool cleanliness, a relaxing atmosphere, and improvements in upselling practices. However, weaknesses include nail polish durability, inadequate communication, rough treatment, inconsistent service quality, poor nail polish application, and inaccurate appointment management. It is important for Modern Nails to address these weaknesses and continue to build on their strengths to ensure customer satisfaction and loyalty.

Best TL Reviews

I was a walk in today after putting a fill off for too long. They got me in within 10 mins. I sat down with the tech (Ben) and showed him a picture of what I wanted. He was super gentle and completely exceeded my expectations. He did a fantastic job and I believe I’ll be booking all future appointments with Ben! Thank you so much Ben. I love my nails.

Had to edit to say I’m slightly disappointed that my nail polish started chipping after only two days :(

Had my nails done. Very nice people who are quite talented at their craft. Clean and sanitary environment.....⭐ Went back today. Extremely happy with the job BEN did. Perfect shape and length for me. Love the new Spring color. Definitely going back.

The lady that did my nails cut 4 different fingers with the drill and didn’t even address the blood and continued to paint over it. She also kept stoping to message people on her phone.

My best friend and I went to get our nails done, we had a great experience, little flaws but nothing you can notice. We had Nova and Rosa do our nails and I’d go back to them in a heart beat. Was kinda upset that we went to modern nails 2 for mani pedi with an appointment and then they could only do our toes. So we went to modern for our gel manicure

I had a young lady who did my nails. She was very rough and cut my skin multiple times with the Machine oh and she didn’t even do what I wanted done I even showed her a picture.

Ben is the only one who touches my toes!! Not only does he make my toes look great but my feet feel wonderful afterwards.

They used to be pushy with upsales (a few years ago) but not any longer and it's much more relaxing.

They offer a wide variety of services but I've only had pedicures and manicures so I can't speak to anything else.

Prices are comparable to other places and tools are cleaned and packaged for each customer.

I've never had an issue here and would recommend them.

They were not good at all very uneven and when I got in the shower the next day the paint started pealing off don’t go there

Went in to get a basic manicure and pedicure, guy keep trying to push acrylics and getting a full set done. After saying no twice and explaining that I can’t have long nails at my work, was told to pick a color multiple times after I already had. Pedicure was done nicely, but did not talk the whole time and seemed rushed on the polish. Same guy apparently told the lady I wanted a full set even though I specifically said no and got frustrated with me when I said I just wanted a basic polish. Polished was rushed, only coved about 3/4 of my nail and left streaks on my skin. Overall was not impressed and much prefer that I just had gone some where else.