Quick Facts About Beautiful Brows
Strengths:
1. Excellent customer service: Multiple comments mention the great customer service at Beautiful Brows. Customers appreciate the patience, attentiveness, and willingness to accommodate their requests. This shows that the staff prioritize customer satisfaction and work towards providing a pleasant experience.
2. Experienced and skilled technicians: Customers specifically mention the expertise of certain technicians, such as Mita, who is highly regarded for her eyebrow threading skills. The positive comments about her attention to detail and professionalism indicate that there are skilled practitioners at the salon.
3. Referral and returning customers: Several comments mention that customers have been patronizing Beautiful Brows for a long time or have referred friends and family. This shows a level of trust and satisfaction with the salon's services, as customers continue to return and recommend the business to others.
4. Ability to fix mistakes: Despite some negative experiences, there are comments stating that the staff attempted to fix errors or addressed the customer's concerns. This shows a willingness to rectify mistakes and improve the service quality.
5. Pleasant atmosphere: One comment specifically mentions the pleasant atmosphere of the salon. This indicates that Beautiful Brows provides a comfortable and welcoming environment for customers.
Weaknesses:
1. Inconsistency in service quality: While some comments express satisfaction with the services received, there are also negative experiences mentioned. Complaints include uneven shaping, lack of attention to detail, and dissatisfaction with the final results. This suggests an inconsistency in the quality of service provided by different technicians.
2. Lack of communication and honesty: One comment mentions that the technician did not address the customer's concerns even though she noticed something was off. This lack of communication and honesty leaves customers feeling disappointed and dissatisfied. It is important for the staff to be transparent and proactive in resolving any issues.
3. Limited availability of preferred technicians: One comment mentions that the customer prefers a specific technician, Mita, and will only visit the salon when she is available. This suggests that the availability of preferred technicians may be limited, potentially inconveniencing customers who prefer a particular practitioner.
4. Mistakes in eyebrow shaping: Multiple comments mention issues with the shape and symmetry of the eyebrows after the service. This indicates a lack of consistency and precision in the shaping techniques used by the technicians. Customers expect accurate and symmetrical results when it comes to eyebrow grooming.
5. Negative impact on customers' appearance: One customer explicitly mentions that their eyebrows looked bad after visiting Beautiful Brows and that they needed to fix them daily with a pencil. This negative impact on appearance can be a significant weakness for a business that specializes in eyebrow services, as customers expect positive outcomes and enhanced beauty.
In conclusion, Beautiful Brows has strengths in terms of excellent customer service, skilled technicians, and loyal customers. However, there are weaknesses such as inconsistency in service quality, lack of communication and honesty, limited availability of preferred technicians, mistakes in shaping, and negative impact on customers' appearance. These weaknesses need to be addressed in order to improve the overall experience and maintain customer satisfaction.
Best TL Reviews
Update: I returned and the experience was much better. I was very pleased with the outcome of my brows. I was able to get my normal tech????
I've been patronizing this business for almost 4 years now and today was one of those days I felt I wasn't valued as a customer and was very displeased with the service I received. I hope next month they can redeem themselves because today I definitely left there unhappy with my brows. The moment I walked up the vibe was off, everyone was on their phone, so the minor greeted me and attempted to provide me service and she did not do well. I'm sure with more practice she'll get better. There was an older woman who attempted to fix the errors but she didn't do much better. I'm sure she could tell I was displeased because she didn't bother to ask if I liked it, she only walked me to the register to pay. As I stated hopefully next month they can redeem themselves, but if not I'll make that my last time patronizing the business.
Honestly i briefly looked at my eyebrows after i was done and thought it was okay but when i left and checked on my phone my eyebrows were not even and she took more hair off on one eyebrow. so one eyebrow looks more faded. they also aren’t the same length on both sides. I wish she was honest and fixed the problem I could tell something was off because she kept asking me if i liked it or not.
I know the eyebrows will grow back but it’s annoying bc i have to fix it with pencil everyday. 2 stars because atleast they were nice people but she should've fixed what she knew she messed up. it was dishonest and i even tipped. I won't be back, my eyebrows have never looked so bad. save your eyebrows and go elsewhere?
They Had A Little Girl Mess Up My Eyebrows The Day I Have Pictures One Brow Is Thinner Than The Other. This Is Ridiculous. She Changed The Arch Of My Brows And I Hate It. They Will Not Get Another Coin From Me.
Excellent customer service pleasant atmosphere get there ladies I love it ????
I love them!!! I’ve been coming here for a LONG time! I love my SINGLE LASHES!!!!
NOW they are Tinting eyebrows and momma kill it everytime! JUST GO!!! You will love it! 3.2.2022
She was very patient with my requests and made sure I was happy with my brows before I left. I will be going back again!
Love Beautiful Brows and their customer service! Mita is a beast at threading eyebrows!! She’s the only person I let touch my eyebrows. Definitely worth every penny!
Mita always does a wonderful job. She's very professional and passionate about her work. She is very detail and I only allow her to do my eye brows. If she is not there I will come another day and time when she is there. I have referred friends and family to her and everyone that I have referred has been pleased. Even my sister from Jacksonville, Florida will only allow Mita to do her brows whenever she's in town. She has stated that Mita is the only person who can give her the look she wants without an attitude. We are forever grateful her and her service. Thank You
Place Pictures
Beautiful Brows Info
Amenities
From the business
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Identifies as women-owned
Health & safety
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Mask required
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Staff wear masks
Accessibility
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Wheelchair accessible parking lot
Payments
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Debit cards
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Credit cards
Today
Opening Hours
| Monday | 11:00 AM - 07:00 PM |
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| Tuesday | 11:00 AM - 07:00 PM |
| Wednesday | 11:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 10:00 AM - 07:00 PM |
| Saturday | 10:00 AM - 07:00 PM |
| Sunday | 02:00 AM - 06:00 PM |
How to go there
Location
Places
Other Places
13. gold town plaza
14. Washoe Park