Quick Facts About Rich and Famous Barbershop
Strengths:
1. Professionalism: Many customers praise Rich and Famous Barbershop for their professionalism. They appreciate the service provided by barbers Chuck and Gerardo, and feel that the barbershop is the most professional in Montclair.
2. Clean and Sanitary: Some customers mention that the barbershop is clean and sanitary. This is an important consideration for many individuals when choosing a barber.
3. Punctuality: One customer mentions that the barber is always punctual for their appointments. This is a positive aspect for customers who lead busy lives and value punctuality in service providers.
4. Positive Vibes: Another customer notes that they appreciate the positive vibes and atmosphere at the barbershop. They enjoy the interactions with the barbers and feel that it is a pleasant environment to bring their children to.
5. Skilled Barbers: Customers who have had a good experience at the barbershop mention that they receive professional and high-quality haircuts. They feel that the barbers are skilled and provide good work.
6. Reasonable Price: Some customers feel that the price at Rich and Famous Barbershop is reasonable for the service provided. They believe that they get what they pay for and are satisfied with the value.
Weaknesses:
1. Inconsistent Service: One customer experienced a situation where the barber did not show up for their appointment and did not communicate with them. This lack of communication led to frustration and dissatisfaction.
2. Long Wait Times: Another customer mentions that they had to wait for 45 minutes without being acknowledged by the barbers. This kind of delay can be frustrating for customers, especially if they have time constraints.
3. Lack of Greeting: One customer felt ignored and mentioned that the barbers did not greet them properly when they arrived. This can contribute to a negative customer experience, as customers appreciate being acknowledged and welcomed.
4. Unprofessional Conduct: One customer encountered a situation where the barber left the barbershop during their appointment and took an extended break. This behavior can be seen as unprofessional and disrespectful towards the customer's time.
5. Poor Customer Service: Another customer mentioned that they received poor customer service and had to wait for two hours without getting a haircut. They felt that the barbers only assist friends or individuals offering substances, and that the atmosphere was unwelcoming for children.
6. Lack of Skill: One customer had a negative experience with a barber who lacked skill and knowledge. They mentioned that the barber did not know how to properly trim hair or use a razor, resulting in a painful and unsatisfactory experience.
In conclusion, while Rich and Famous Barbershop has several strengths such as professionalism, cleanliness, and skilled barbers, there are also weaknesses in terms of inconsistent service, long wait times, unprofessional conduct, and poor customer service. These weaknesses can lead to customer frustration and dissatisfaction, impacting the overall experience at the barbershop.
Best TL Reviews
Rich and Famous Barbarshop is the most professional barbershop in Montclair!! I highly recommend!! Ask for Chuck or Gerardo!!!
My son had an appt at 1130. When he got there, the barber was not there. They told him to leave his # and they will call him when he gets there. 1230 still not call. I tell him to go and Just get a cut from anyone. Today is prom day! He gets there at 1235 waiting. The barber is there but no one Called him. 135 he tells me he is next! At 230 they just get to him. I’m So annoyed at this place! If you want to open an establishment, kuddos to you but be PROFESSIONAL! I will NOT allow my boys to waste my money at this establishment any longer. We have been going since they opened and stayed loyal even through the pandemic!
Just a very Freaken annoyed mother!
Sad but I have been going to this place for a few years. Never had bad service. But tonight was a whole Different story... two barbers in there .. barley greeted me... I sit and wait and wait and wait for 45 minutes while dude wants to go to jack in the box and deal with the other barbers baby’s mom acting a fool in the parking lot... I walked out and went somewhere else.. probably won’t go back
Been bringing both of my boys here since they opened the barbershop....barber is always punctual when I show up for both my boys appointments ... place is sanitary and clean ... price is reasonable and the work is professional. Thank you for your services Rich and Famous Barbershop !! Recommend to parents like me who are always busy and require appointments and punctuality is important... you will get taken care of in a fast but professional pace !!
I would put zero stars if I could !
Today I went there for a trim on my hair and beard. First of all, they guy put a cape that was already covered with hair and before closing it up, he said sorry and left the barbershop for 10 minutes, and I was just sitting there. There was no one in the shop except me.
He finally came back and asked what I needed. I asked him for a trim on my long hair and beard.
He wanted to start with my hair, but he didnt know where to start! He was pulling and trying to comb my hair but I had to ask him to stop and only trim my beard.
He started using a razer. The razer was old and not sharp cause he had to press it against my face skin which hurt and cut my face ! He didnt know what he was doing. He kept checking his phone multiple times, so I'm not surpised he cut me. This is my first and last time coming here.
I will include a photo too.
By far the best barbershop to bring your kids to. Service is great , positive vibes with all the barbers. I take my son to the barber “Mookie” always blessing my son with a clean cut. The owner Charlie is also very polite and knows how to run his barber shop ???? I strongly recommend coming to this barber shop prices are good “you get what you pay for “ .????
They like to close an hour early and let you sit there thinking your next so show up early and make sure to ask because they will not speak up.
Worst customer service in the IE. Waited two hours and didn't even get a cut. They only help you if you're a friend or if you have coca or beer. They focus more on beer and lines. Bunch of tweakers, terrible atmosphere for kids. They are better places with much better customer service. Bunch of kids with no knowledge of customer service. Would not recommend at all
Place Pictures
Rich and Famous Barbershop Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 02:00 AM - 06:00 PM |
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| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 05:00 PM |
| Sunday | 11:00 AM - 03:00 PM |
How to go there
Location
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