G G Nails

+1 763-497-1741

400 Central Ave E, St Michael, MN 55376 United States of America

Open Today: -

Quick Facts About G G Nails

Strengths:

1. Positive Experience: One commenter mentions having a great experience at GG Nails, praising the friendly staff, nice environment, and professional service. This indicates that the salon can provide a positive and enjoyable experience for customers.

2. Talented Nail Technicians: Another commenter mentions that they had their nails done by Tao and Coco (Brittney), who they describe as fantastic and capable of delivering gentle and accurate creativity. This suggests that the salon has talented and skilled nail technicians who can provide high-quality nail services.

3. Attention to Detail: A customer who got their bridal nails done at GG Nails expresses satisfaction with the attention to detail provided by the salon. This indicates that the nail technicians pay attention to detail and strive for exceptional results.

4. Long-Time Customer: One commenter mentions that they have been going to GG Nails for almost seven years and have never considered going anywhere else. This suggests that the salon has developed a loyal customer base, indicating that they have been able to maintain customer satisfaction and loyalty over time.

Weaknesses:

1. Poor Customer Service: Several commenters express dissatisfaction with the customer service at GG Nails. They mention experiences of long wait times, being ignored, and feeling shamed by the staff. This indicates a lack of attentiveness and respect towards customers, which can negatively impact the overall customer experience.

2. Inconsistent Pricing: One commenter mentions that they were overcharged for a gel pedicure, as the sign displayed a lower price. Inconsistencies in pricing can lead to customer frustration and a lack of trust in the salon.

3. Uncleanliness: Multiple commenters mention concerns about the cleanliness of GG Nails. They mention that the floors are dirty, tools are not washed, and color samples are touched by customers' feet and put back in the bin. This indicates a lack of hygiene and sanitation practices, which can be a major turn-off for customers.

4. Lack of Communication: One commenter mentions that they were not asked about the type of pedicure they wanted and were disappointed when they were informed that there was no time for the service they desired. This lack of communication and transparency can lead to customer dissatisfaction and frustration.

Overall, GG Nails has strengths in providing positive experiences, having talented nail technicians, and attention to detail. However, the salon needs to address weaknesses related to poor customer service, inconsistent pricing, uncleanliness, and lack of communication to improve the overall customer experience.

Best TL Reviews

My experience at gg nails was absolutely terrible. I went with my girlfriends. We made an appointment for 4 pedicures at 2. They ended up helping 3/4 of us after 40 minutes of waiting. When I walked over to my chair the water was overflowing onto the floor, I asked her if I could have a towel and she rolled a cart in front of it as I’m already stepping in it. I asked for a lighter color and the lady painted one coat and two top coats. I could still see the tip of my nail and the color was still see through. I asked her to do like 3 coats. Absolutely terrible customer service. Was charged $50 each for a gel pedicure when the sign clearly stated $34. As my pedicure was finished and we paid while our other girlfriend that waited an hour before even being able to have her service done.The lady’s who were done while our other friend was waiting still didn’t help her and went to the back while we heard the microwave go off and smelled the food while the last lady who was done with our girlfriend who finished LAST THEN went to go help our friend who hadn’t even started yet. We noticed that other customers were handed pamphlets of what services to choose from. The lady’s chose for us and we didn’t know we could choose. You are only allowed to pay tips in cash. And they ask you if you are tipping them. And we chose not to tip due to the terrible customer service, being shamed, ignored, and the overall atmosphere of uncleanliness. ITS ABSOLUTELY repulsive. Never coming back again. Do not recommend. The place is incredibly dirty and they touch the color samples on people feet and the ground then put them back into the bin. Very unsanitary. They don’t wash there tools. And floors are so dirty it’s actually disgusting!!!! My toes were EVEN CHIPPED and they didn’t even care to cut them or fix them!!

I had been to this shop awhile ago but it is under new ownership as of July 2022. Tao and Coco (Brittney) are FANTASTIC and take great care of each client! I have NEVER been to have my nails done and left without my nail beds hurting. Both Britney and Tao amazed me with their gentle and accurate creativity. I didn't tell them my story but they took such great care and I was amazed I had no pain! I hope all of St Michael and Albertville learn of them because if they stay in this area, I'm a client for life! 10/10 I HIGHLY recommend!

Absolutely love GG Nails. Very friendly, nice conversation, clean and very professional. My girls and I will not going anywhere else. Thank you for always taking care of us.

I had a great experience at GG Nails. Friendly staff and nice environment!

Got my bridal nails done here, and they are the best nails I have ever got done. I love them, attention to detail was exceptional. Highly recommend.

Once again disappointed by service here. I waited 15 minutes for my pedicure appointment. I was not asked what type of pedicure I wanted. I asked her if I was able to get the Deluxe Pedicure. She informed me there was no time. I waited 15 minutes. There would have been plenty of time. I wish they would have told me so I could have received the service I needed from somewhere else. I just wasted my time and money.

I can honestly say that I will never go to this salon again.

I called ahead to make sure that there was appointments available so I wouldn’t have to wait as long as some do for walk in services. I got there after I called and still ended up waiting at the station for a 10 minutes before anyone even came to sit down to start the process, which gave me more time to actually choose a color. Anyways…start the actual nail process and the nail technician was answering a call every time his phone went off, which for a while ended up being every two minutes. Then he had to go get more powder which what I thought would be a quick process was not, but by this point my patience was already getting thin. Come to actually getting my nails with the gel powder finally dried and filed, they did not file it down to shape to the natural form of my nail bed so it’s just bulky. To spare even longer of a story, overall just not a great experience. I was looking forward to the relaxation of getting my nails done as it always has been in the past at various salons, but it just ended in frustration.

I arrived at the salon at 3:30pm and didn’t leave until a little after 5pm. All I got done was a full set with gel nail polish. The other technicians at the salon seemed very nice and one was overseeing my technician for the end part of my appointment though I wish she just would have stepped in. Professionalism was not present today.

I have been going to Gg Nails for almost 7 years and I will never go anywhere else! Kena always does such a great job and she takes the time to make sure I am happy with my nails. She does really fun designs and is always up to date on the newest nail trends, so I usually just let her do whatever she wants and I get SO MANY compliments on my nails all the time! I love getting my nails done here and constantly am recommending everyone to go see Kena! ????