Quick Facts About K&L Nail LLC
K&L Nail LLC, based on the comments provided, has both strengths and weaknesses that can be summarized as follows:
Strengths:
1. Friendly staff: Multiple comments mention that the staff at K&L Nail LLC is friendly and makes customers feel welcomed. This is an important aspect of customer service and can contribute to repeat business and positive word-of-mouth.
2. Affordable prices: One comment mentions that the salon's prices are lower compared to other nail salons. This can be seen as a strength for budget-conscious customers who are looking for quality nail services at a reasonable cost.
3. Skillful technicians: One comment mentions that a specific technician named Kenny did an excellent job on their nails, highlighting the skill and expertise of the staff at K&L Nail LLC.
4. Clean and sanitary environment: Several comments mention that the salon is clean and maintains a high level of hygiene. This is crucial for ensuring customer satisfaction and maintaining good health practices.
Weaknesses:
1. Long wait times: Several comments express dissatisfaction with the long wait times at K&L Nail LLC. Waiting for 2-4 hours for a nail service without additional treatments can be frustrating for customers and deter them from returning to the salon.
2. Inconsistency in nail shape options: One comment mentions that the salon only offers curved nail tips, despite another customer claiming to have received straight nail tips. This inconsistency can confuse and frustrate customers who have specific preferences for their nails.
3. Poor customer service: One comment mentions a negative experience with the salon's customer service. The customer had to wait for an hour without any assistance, while another customer who arrived later was immediately attended to. The owner's dismissive response to the complaint and hanging up on the customer further add to the dissatisfaction. This indicates a lack of professionalism and empathy towards customers.
4. Limited design options: One comment mentions that the salon only offers freehand designs on acrylics, limiting the design options for customers. This can be disappointing for customers who have specific design preferences and may lead them to settle for less satisfying options.
To address these weaknesses, K&L Nail LLC could consider taking the following actions:
1. Improve efficiency and reduce wait times: The salon could introduce better scheduling methods or hire additional staff to reduce wait times for customers.
2. Ensure consistent availability of nail shapes: The salon should clarify its offerings and ensure that all staff members are aware of the available nail shape options, avoiding confusion and miscommunication with customers.
3. Enhance customer service training: The salon should invest in training its staff to provide excellent customer service, including better communication, attentiveness, and problem-solving skills. A professional and empathetic response to complaints is crucial in maintaining customer loyalty.
4. Expand design options: The salon could consider offering more design options, including stencils or nail wraps, to cater to a wider range of customer preferences.
By addressing these weaknesses, K&L Nail LLC can enhance the overall customer experience and attract more customers to their salon.
Best TL Reviews
Takes a very long time to get services done. I'm typically there for 2 hours to get my nails schellac redone without even having an actual manicure. If you want to wait for a pedicure too, expect around 4 hours. I've also had multiple experiences there when the technician does the pattern or style of nail they feel looks better instead of what i wanted. Staff is very friendly and I've known them a long time, so that is mainly why I go back there. Although it costs a little less than other nail salons' prices, it may not be worth the wait.
The nail tips were curved and me personally I hate the way that curved nails look on anyone. My mom and I asked if they had straight nail tips and they said no everywhere here only has curved tips but my friend goes there all the time and she always gets straight tips but how come when I asked they said they don’t do that
I love ???? my nails! Kenny did an awesome job. Best in town. Affordable and the staff makes me feel welcomed
The staff is friendly, gentle and caring. Thay make you feel special
HORRIBLE CUSTOMER SERVICE!! I made an appointment for 3:30pm. I arrived at 3:15pm as I like to be early so I’m not late or keeping anyone waiting or behind schedule. I did not expect for them to get me in early my any means. Upon arrival I was told to sign in, pick my color and have a seat. I then waited for an HOUR before walking out, I left at 4:30pm. Right before walking out a customer walked in the door and they immediately sat her down and started on her nails. Not one employee even acknowledged I was in that salon after sitting down. Once I walk out I decided to call to let them know how disappointed I was and the owner of the salon goes on to say “we were busy.” That’s it. She said “come back tomorrow and we can do your nails.” As I was talking to her explaining I will not return with such bad customer service she proceeds to hang up the phone on me. 10/10 wouldn’t recommend. I made an appointment for a reason..to ensure they could accommodate my full set. They clearly overbook. So even with an appointment your probably not going to get serviced at that time or even remotely close to that time. If I could give them 0 stars I would!!!
Getting a pedicure is one of my most favorite things to do and these ladies are good at it...
First time for a pedicure. I loved it definitely doing it again. Everyone is very nice. Its sanitary and clean. The only reason I didn't give it 5 stars is because I don't feel like I have the experience to give such a rating.
They were really nice and sweet , very clean environment as well. They just didn't have what I wanted and kept telling me that they only free hand designs on acrylics. And in the end I had to settle for less.
Place Pictures
K&L Nail LLC Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 10:00 AM - 06:00 PM |
|---|---|
| Tuesday | 10:00 AM - 06:00 PM |
| Wednesday | 10:00 AM - 06:00 PM |
| Thursday | 10:00 AM - 06:00 PM |
| Friday | 10:00 AM - 06:00 PM |
| Saturday | 10:00 AM - 06:00 PM |
| Sunday | 02:00 AM - 05:00 PM |
How to go there
Location
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