Quick Facts About FASHION NAIL SPA
Upon analyzing the comments provided, we can identify several strengths and weaknesses of FASHION NAIL SPA.
Strengths:
1. Positive Customer Service: The comments highlight instances where customers had positive experiences with the staff. One customer mentioned that the man who took care of them was gentle and polite, resulting in an amazing outcome. Another customer mentioned that the staff was sweet and accommodating when they wanted something fixed or different. Additionally, praise was given to a particular nail technician, Donna, who was mentioned as a favorite by a customer's mother.
2. Quick Service: In one comment, a customer mentioned that a basic manicure with polish only took around 15 minutes. This suggests that the salon is efficient and able to offer a quick service.
3. Clean Environment: Several customers mentioned that the salon was clean and beautiful. Maintaining a clean and visually appealing salon is crucial to attracting and retaining customers.
4. Variety of Services: Customers mentioned getting acrylic re-touch, design, almond-shaped nails, pedicures, and eyebrow waxing. This demonstrates that the salon offers a range of services, catering to different customer needs.
5. Christian-Based Atmosphere: One customer mentioned that Christian music played in the background, highlighting a specific atmosphere that may appeal to certain individuals.
Weaknesses:
1. Inconsistent Service: Several customers mentioned instances where the service provided did not meet their expectations. Common issues included not getting the requested shape or color, nails not looking good, and dissatisfaction with the work done. Inconsistency in service can lead to customer dissatisfaction and a negative reputation.
2. Overcharging: Customers expressed dissatisfaction with the pricing. One customer felt that they were being ripped off with a charge of $75 for a full set. Another customer mentioned being charged extra for a coffin shape that was not provided. Overcharging customers can damage the salon's reputation and discourage repeat business.
3. Lack of Communication: Some customers felt that the staff did not communicate well with them. One customer mentioned that the staff spoke to each other in their own language, making the customer feel ignored. Another customer mentioned that their daughter was denied a receipt, which can be seen as unprofessional.
4. Language Barriers: Customers expressed frustration with not being able to communicate effectively with staff members due to language barriers. This can cause misunderstandings and hinder the overall customer experience.
5. Lack of Attention: A customer mentioned that nobody really spoke to them and that employees mostly talked to each other. Providing attentive and personalized service is important in making customers feel valued and ensuring their needs are met.
In conclusion, FASHION NAIL SPA has several strengths such as positive customer service, quick service, a clean environment, a variety of services, and a Christian-based atmosphere. However, there are also weaknesses to address, including inconsistent service, overcharging, lack of communication, language barriers, and a lack of attention. By addressing these weaknesses, the salon can work towards improving its overall customer experience and reputation.
Best TL Reviews
-5 Stars
Thirsty!! I am visiting from So Cal and went here for a full and 3 broken nails as I stayed in this country town too long. I was told by "T" that she couldn't do a full and had to charge $75 for a new set, just laughable! Stated she couldnt do work after someone else and needed to do a full set? She should have just said I don't want to do it, I would have respected her for it. I have only been getting my nails done 15+ years and never heard that one. Just say I need to rip you off and therefore the charge to do so is $75. The work doesn't look that good and I will wait until I get home later this week. Just desperate!! I should have read the reviews first as I believe they are correct. I witnessed it myself! Good luck in keeping your customer base.
They charged my daughter 95$ for an acrylic re-touch that wasn’t good, she asked for blue nails and they gave her purple. She wanted a design on it and it was really bad, she wanted an almond shaped nails and they gave her square shaped nails. I don’t recommend coming here they are so expensive and don’t do what you asked for.
This place was great! The man who took care of me was very gentle and polite. The result was amazing, too! For a basic manicure with polish, it only took like 15 minutes! Overall, I am very pleased and would definitely recommend this place! Thank you SO much
They are always so Amazing!! My moms favorite nail tech is Donna. But I go go with whoever and they have never done me wrong. They are sweet if you want something fixed or different. Usually, never a need for me though because it always great!!
Took my daughter in to get her nails done. I had to run an errand , She stated what she wanted and they agreed to do what she had asked. When I pick her up she’s out front and she’s upset and I ask her what is wrong and she says I asked for coffin shaped nails. When I pick my child up her nails are clearly square. But yet they still charged her full price for coffin shape which they charge more because it’s a shape. This shop is clean and beautiful but that’s not how you treat someone. She was also denied a receipt. As she paid cash!! Clearly not professional.
Went here to get full set pedicure and eyebrows waxed the eyebrow tech wasn’t working at first the lady at the front act like I looked broke when I walked in I got the best pedi they have and a full set I was charged 85 for each the nails are not even there way to thick and it was supposed to be coffin shape I did leave a tip just because the guy massage my feet so good an did an excellent job and my nail tech was a baby but I do like the nails they just need a little work my overall experience was ok nobody really speaks to you they just talk to each other in there language way to overpriced that’s the second and last time going there
This place is highly recommended for all spa days and needs very clean respectful awesome atmosphere Christian based music plays in the background they follow all safety guidelines and cleanliness I got a pedicure this time on this visit and I recommend u ask for Tommy his hands are strong and his messages are great he isn't very talkative but that's okay I was there to relax so that was fantastic they're hours are phenomenal the staff is friendly the owner is always there I have never had problems nor have I had issues great place to come and relax and listen to some K-Love thank u so much for loving ur jobs and treating people the way u want to be treated
I loved it, they did an amazing job on my pedicure.
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FASHION NAIL SPA Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Amenities
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Restroom
Payments
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Credit cards
Today
Opening Hours
| Monday | 09:30 AM - 07:00 PM |
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| Tuesday | Closed |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:30 AM - 07:00 PM |
| Sunday | 10:00 AM - 06:00 PM |
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