New Nails

+1 770-939-7210

3939 Lavista Rd B, Tucker, GA 30084 United States of America

Open Today: -

Quick Facts About New Nails

Strengths:

1. Good job fixing previous nail disaster: One customer mentioned that New Nails place was able to fix the disaster caused by another nail salon. This showcases their skill and ability to correct mistakes made by others.

2. Friendly manicurist: The first-time customer mentioned that the manicurist at New Nails place was nice. This indicates that the staff at the salon are approachable and create a welcoming environment for customers.

3. Location and cleanliness: A customer commented that the salon looks clean and is in a convenient location. This is a strength as it shows that the salon maintains good hygiene standards, and its accessibility is a positive factor for customers.

4. Ability to understand and execute customer preferences: In one comment, a customer mentioned that the manicurist, Jennifer, was able to understand and execute the customer's vision for their nails. This displays the salon's ability to listen and meet the individual preferences of their customers.

5. English-speaking staff: A customer appreciated that the staff spoke English amongst themselves in front of customers, considering it a polite and positive tactic. This implies that communication barriers are minimized, and customers can easily communicate their preferences and concerns.

6. Skill in acrylic nails: One customer mentioned that New Nails place does incredible acrylic nails. This indicates that the salon has expertise in creating quality acrylic nails, which can attract customers who prefer this type of service.

Weaknesses:

1. Inconsistent nail shape: A customer mentioned that their nail shape did not turn out as requested, indicating a lack of attention to detail or miscommunication between the customer and the nail technician.

2. Rushed and sloppy work: A customer expressed dissatisfaction with the quality of their nails, stating that the technician seemed to be in a rush, resulting in messy and fat nails. This suggests a lack of attention and care during the nail service.

3. Painful and over-grinding of nails: One customer complained about the painful experience and over-grinding of their nails, causing discomfort. This reflects a lack of skill or heedless approach by the technician.

4. Lack of professionalism and customer service: A customer mentioned that their original technician passed them off to another technician, and the new technician showed attitude when asked about the tip. This demonstrates a lack of professionalism and customer service within the salon.

5. Short-lasting nail services: A few customers mentioned that their gel manicures and pedicures did not last long, with chipping or peeling occurring within a week or two. This indicates a lack of durability in their nail services.

6. Lack of additional services during a pedicure: A customer expressed disappointment that their pedicure did not include a foot massage or the application of lotion. This suggests a lack of attention to providing a complete and satisfying service.

7. Inconsistent pricing and extra charges: One customer mentioned that the salon charged higher fees than quoted over the phone and added an extra charge for cuticle care. This inconsistency in pricing and additional charges can create a negative impression for customers.

In conclusion, New Nails place has strengths in their ability to fix previous nail disasters, the friendly demeanor of their staff, the cleanliness of the salon, their location, and their proficiency in acrylic nails. However, they have weaknesses in inconsistent nail shaping, rushed and sloppy work, painful nail services, a lack of professionalism, short-lasting nail services, a lack of additional services during pedicures, inconsistent pricing, and extra charges. It is important for the salon to address these weaknesses to improve customer satisfaction and loyalty.

Best TL Reviews

First time going here.

They fixed Queens Nails' disaster nails.

It's not the nicest environment, but the manicurist was nice and she did a good job.

We'll see if the nails gold up for at least two weeks, I got gel on acrylic and a color change to match my toes.

2week edit: the pedicure didn't last but my nails did. The shape was rectangular when I asked for coffin though. I don't think I'll come back due to that. I take my shaping seriously lol

Horrible. The guy who did my nails did it sloppy. Not sure if he was in a rush to close but my nails came out fat! And then they tried to tell me I have big nails as if this was the first time I’ve ever gotten my nails done. Spend your money else where. It’s my birthday weekend. I’m getting these removed and I’m going to my regular tech. What a waste of money! Don’t say I didn’t warn you.

After he wouldn't listen when I told him I wanted my nails square, he told me my polish choice looked bad, even when I told him I actually really liked it because I don't like super flashy reds, and still wanted something red for the holidays, he over grinded the edges of my nails. I told him I wanted 2 layers of the glitter, so he put one layer on, then made the curve. But with the second layer, he didn't go back and fix the curve again on each nail, so it could've been so much better. This won't show up in the picture, but TRUST, my nails HURT LIKE HELL from him over grinding the sides. 4 Advil is doing nothing to help and I hardly ever take Advil!

Then he had the nerve to pass me off to someone else (who I'm sure would've done better) once his regular appointment arrived. Of course his regular gal glared at me with evil eyes, probably thinking I was the reason he ran late. Ummm, no. He ran late because he grinded the living daylights out of my nails even when I told him he was hurting me.

I asked the new nail tech, very politely to make them a little more square, which of course she didn't mind doing. But then when I went to pay the INSANE COST OF $47 & I told her I wanted to add a $3 tip she got an attitude and asked me if I had cash for the tip (obviously because she wanted to split it with him). Um. No. It's not my fault I was charged $7 more than what I was quoted over the phone and it isn't my fault that 2 people touched my nails.

On top of all of that, the line where the glitter tip wasn't even, it was crooked on some of my nails, so I had to file them more to "cheat" the line and give the illusion that they are straighter than they are.

Do I hate the finished product after she AND I fixed them? No. It's not the worst I've ever had done.

Did I hate the entire experience? Yes.

Do I HATE how bad my nails hurt more than any other nail experience after getting my nails done in salons for over 25 YEARS? Duh. You know that answer. Nails aren't supposed to hurt!

AND did I also dislike that the nail brush sitting by the sink, that you are supposed to wash your nails with WAS NOT IN AN ANTIBACTERIAL SOLUTION (the green stuff they use to sanitize the brush), so of course I didn't touch it and by then I'm left wondering how dirty everything else was (AFTER my nails are already done). This is a nail salon HEALTH CODE VIOLATION. I even told him that I was looking for a new nail tech after going to mine for ten years, and her retiring. He could've had a customer for another ten years.

NEVER NEVER NEVER NEVER AGAIN!

I am so displeased. I spend $57 total in here and this is no where near what I asked for. I showed the photo and apparently we still weren't on the same page. I am SO disappointed.... My eye brows were the only good thing!

I really wanted to love it because it's so convenient to my house but I got a gel manicure and pedicure and within a week half my toes gels have fallen off. My finger nails are doing okay but I think it needed one more coat of color. I probably won't be going back. I did see that they do incredible acrylic nails if you like that.

I got dip nails and it started to chip week two and same issue with my gel pedicure. Also, I told the technician to clean under my nails which she didn’t before she started the service and when she was done I asked her to cut the dead skin around my cuticles which I assumed is all a part of a manicure and she said it was an extra 10 which was fine but the problem was she pushed my circles back after the main site was done so it looked like I had it done for a week before I even left the salon. I got everything done within two weeks when it should have lasted at least 3. Good part about it, They’re were friendly and welcoming

Price for a mani/pedi has doubled over the past few years and the quality has gone WAY down. They blame it on rising cost of materials but I usually bring my own! That can't show a price list...at least not for a regular manicure (only a pedicure), which makes the fees they charged me suspicious. Didn't even give me a foot massage or put lotion on my feet last time, and they wonder why they are dry? Use old thick polish that doesn't really ever dry (or make my own polish thick by letting excessive air get in it) and coarse grain pumice that makes my feet rough. Skin on one of my toes was scraped so much it almost bled - this has happened a few times...and I have bled before. I shouldn't have tipped the last two visits. Enjoy the extra $10 of tips that you didn't earn. Won't be back. I'm done!

Super nice staff, great relaxing environment. Looks very clean, and I was pleasantly surprised that staff spoke English amongst themselves in front of customers. I think that’s a great tactic, & very polite.

I got a fresh classic set today, and Jennifer did an awesome job. I messed up going against her suggestion, and when I realized it was not the color I wanted, she calmly fixed it and made it exactly how I wanted.

Jennifer saw my vision, and executed beautifully. The location was perfect, and not too crowded. I will definitely be back in for Sns fill in and possibly for their incredible massages that I’ve heard so much about.

Sincerely

A happy customer