Hot Nails

+1 910-738-3136

3429 Lackey St, Lumberton, NC 28360 United States of America

Open Today: -

Quick Facts About Hot Nails

Hot Nails place, based on the comments provided, appears to have both strengths and weaknesses. In this analysis, we will outline these strengths and weaknesses to provide a comprehensive understanding of the salon.

One of the notable strengths of Hot Nails place is its excellent service. Several customers mentioned being satisfied with the service they received on multiple visits. This indicates a consistent level of quality that customers appreciate. Additionally, the clean and well-maintained facility was praised by customers, contributing to a positive overall experience. Another strength mentioned by customers is the skill and attention to detail displayed in the pedicures. The workers are praised for their hard work and the quality of their work. Furthermore, the availability of massage chairs during pedicures adds to the comfort and enjoyment of the experience.

It is worth noting that many customers seem to have developed strong relationships with specific workers at the salon, such as Jordan and Sean. This speaks to the positive rapport that some employees have built with customers, further enhancing the salon's strengths.

However, there are some weaknesses that need to be addressed. A considerable weakness mentioned by several customers is the language barrier. It appears that some workers struggle with English fluency, which may lead to miscommunication and dissatisfaction. This can be a significant drawback for customers who prefer clear communication during their salon experience. Additionally, one customer claimed that a worker made them uncomfortable by attempting to seduce them during a pedicure, suggesting inappropriate behavior among some staff members.

Some customers also mentioned subpar service experiences, with issues such as unevenly cut toenails, failure to remove dead skin, and forgetfulness to apply nail polish even after specific requests. These weaknesses indicate inconsistencies in the skill and attention to detail of some workers. This can lead to customer frustration and a potential loss of business.

In terms of pricing, customers have varying opinions. While some customers find the prices to be well worth the hard work and detail put into the services, others feel that the prices should be lowered. This indicates a need for better pricing clarity and potential adjustments to meet the expectations of different customers.

Another significant weakness highlighted is the alleged lack of professionalism observed by some customers. This includes employees cursing and fussing with each other while attending to customers or being on their cellphones during appointments. This portrays a lack of focus and respect for customers' time and contributes to a negative salon experience.

Lastly, the need for better management has been mentioned by a customer, indicating potential issues with the salon's leadership and organizational structure. Clear management guidelines, improved staff training, and effective communication could help address the weaknesses mentioned above and ensure a more positive experience for customers.

In conclusion, Hot Nails place has several strengths, including excellent service, a clean facility, and skilled workers. However, there are notable weaknesses, such as the language barrier, inconsistent service quality, pricing concerns, unprofessional behavior, and possible management issues. Addressing these weaknesses through improved communication, training, and management practices can help overcome these challenges and enhance the overall customer experience at Hot Nails place.

Best TL Reviews

Excellent service my first time and second time. I will be back. Nice clean facility and they do an awesome job. I get pedicures and I love the massage chairs while getting my pedicure. I can witness that one of the workers there does speak fluent English. Their prices are well worth the hard work and detail that they put in their pedicures. I don't do manicures but the ones I've seen there look really nice.

Been going ever since middle school for eyebrow love her Buu when I went to get my nails done man was frustrated and kept pulling my arm and making me feel uncomfortable horrible service and charged me 80$ for a same set I paid 45$ at Walmart all because he was bitter and ready to go home nd I was the last person still no excuse to treat any body like he did me I should of got up and walked out nd caused a big scene but I kept my cool cause I had an event to attend and that was the only option to just get it done I will never come back lost complete service

This was the first place in town that I visited. I had a gentleman that gave me a pedicure. For starters, he did not remove all the dead skin off of my feet, although I asked him multiple times to do so. He also cut my toenails unevenly. I hate when you are very specific with what you want, and it is not get done. I also asked for polish on my nails, and he never did that. I am not saying that I will not go back, but I am definitely going to try out other nail salons in town before revisiting this place.

I have been going to Jordan for my pedicures and her husband Sean for my manicures since I was about 14 years old. When they moved from classy nails and to hot nails in Lumberton decided they were 1000% worth the commute. I drive all the way to Lumberton to get my nails&pedicures and I live in Fayetteville. I would always recommend them, my mother, my grandma and even some cousins and other family members go for pedicures through Jordan also!

Always love my trips to this nail salon! Great suggestion on my nails & made sure they looked exactly how I wanted them!

they are horrible at speaking english and do not give good service. they overcharge and do not know how to give a good full set. while i was there one of the workers was doing a pedicure and made the customer very uncomfortable by trying to seduce her. i DO NOT RECOMMEND

I Love Getting My Nails Done Here. They Need To Lower Price Though, Hire A Few More People &&' Take Their Time With Their Clients Instead Of Rushing.

Very talented and prices are cheap. But if you are up for seeing employees curse and fuss with each other while working on customers nails or on their cellphone the whole time you are getting your nails done ... Be my guest. Need better management.