Pinky Nails and Spa

+1 925-634-8839

2845 Sand Creek Rd #148, Brentwood, CA 94513 United States of America

Open Today: -

Quick Facts About Pinky Nails and Spa

Pinky Nails and Spa has received a mix of positive and negative comments from customers. To analyze the strengths and weaknesses of the business, we will examine the comments and identify common themes.

Strengths:

1. Quality Services: Many customers have praised the quality of the nail services provided at Pinky Nails and Spa. One customer mentioned having the best pedicure experience they have ever had. Another customer also expressed satisfaction with the powder dip service provided by Nina, stating that it lasted a long time. These positive comments on the quality of the services indicate that Pinky Nails and Spa has skilled and experienced technicians.

2. Hardworking Staff: Despite some negative comments about rushed service, numerous customers acknowledged the hard work and effort put in by the staff to ensure a great job. This indicates that the employees at Pinky Nails and Spa are committed to providing quality service and customer satisfaction.

3. Long-term Customer Satisfaction: A customer mentioned that they have been going to Pinky Nails and Spa for over 5 years, indicating that the business has managed to retain loyal customers. The customer expressed their happiness with the services provided by Jason, which suggests that the business has established a good relationship with some customers and consistently meets their expectations.

Weaknesses:

1. Poor Customer Service: Some customers expressed dissatisfaction with the customer service at Pinky Nails and Spa. One customer mentioned rude workers and poor customer service, while another customer felt rushed and dismissed when trying to address concerns about the manicure outcome. These negative comments indicate a lack of attentiveness and responsiveness from the staff towards customer needs.

2. Hygiene Concerns: Multiple customers commented on issues with the cleanliness and condition of the spa chairs. Foam coming out of broken chairs and dirty appearances were mentioned, which suggests a lack of attention to proper maintenance and cleanliness in the salon. This can give a negative impression to customers and impact their overall satisfaction.

3. Varying Service Experiences: Several customers mentioned inconsistencies in the service they received. While some were highly satisfied, others experienced issues such as the polish coming off after a few days and not receiving the full service they paid for. These inconsistencies can create a lack of trust and reliability in the salon's services.

4. Nail Fungus Complaints: One customer reported contracting a fungal infection after getting their nails done at Pinky Nails and Spa. This raises concerns about the salon's hygiene practices and the quality of their equipment sterilization. Nail fungus issues can significantly impact customer satisfaction and trust in the salon's ability to provide a clean and safe environment.

In conclusion, the strengths of Pinky Nails and Spa lie in the quality services they provide, the hardworking staff, and the ability to retain long-term customers. However, the weaknesses of the business include poor customer service, hygiene concerns, varying service experiences, and complaints of nail fungus infections. Pinky Nails and Spa should address these weaknesses to improve customer satisfaction and maintain a positive reputation in the industry.

Best TL Reviews

Had a wonderful pedi...best one yet. It wasn't as busy this day so I actually got what I paid for and it was sweet! Sometimes it's very rushed and not worth the price. Staff work hard and definitely try to always do a great job.

Wouldn’t not recommend this place. Poor costumer service and rude workers.

I was getting French tip manicure and I was telling the lady my nail needs to be more evenly and she just said it’s “even” even though it wasn’t and rushed me off the seat cuz there was a lot of people waiting to get their nails done. WOULD NOT RECOMMEND THIS PLACE.

Just moved to the area and needed a new nail shop. I think I found it! Got my nails done yesterday and my nails were beautiful! Unfortunately I just went to photo them to post a review and realized one broke! I have no clue when or how! It's just gone! But they looked really nice for 18 hours!

I’ve been here twice and have been very happy both times. I get powder dip by Nina and she does a wonderful. She takes her time and they last forever! Would highly recommend Nina.

NAIL FUNGUS ALERT... the last few time I went here and got my nails done I ended up getting toe nail fungus AND on my finger nails :( its so hard to get rid of highly DONT recommend.. I really liked Jason here and never had that issue when he did my nails but the 2 other techs I got both gave me a fungal infection.

I love Pinkys Nails (now Luxury Nails) because Jason does an outstanding job on my French manicure - which lasts for several months - using the powder & gel combination AND the pedicure with the foot massage - including adding the rock massage - is so relaxing that I fall asleep - I drive 25 minutes just to go to Pinkys (now Luxury) Nails - been going here for over 5 years - very pleased and super nice group of nail professionals - I’m so happy once I’m all done !

The chairs were broken with foam coming out and looked dirty. I did the deluxe and they didn’t do all that it said it came with. My daughter got the basic and her massage was longer than mine and I paid $10 extra. The polish came off 5 days after I got pedicure. They only do cash for tips and had no change for a $20. Will never go back and will stick with my place in Oakley. I only went cause I had a gift card there. Please don’t waste your money on this place.

If I can put 0 stars I would. The guy that did my nails cut my cuticles and I started bleeding. It hurt so bad. And it looked so bulky in the end