The Hair Experts Salon & Spa

+1 330-825-2622

4011 S Cleveland Massillon Rd, Norton, OH 44203 United States of America

Open Today: -

Quick Facts About The Hair Experts Salon & Spa

The Hair Experts Salon & Spa has several strengths that make it a popular choice among customers. One of the main strengths is the quality of their stylists, particularly Diana. Customers consistently praise Diana for her friendliness, thoroughness, and efficiency. She is highly skilled in both cuts and highlights, and many clients express their intention to continue going to her for their hair needs. Diana's ability to make major changes and leave clients feeling fabulous demonstrates her experience and expertise.

Another strength is the salon's ability to handle different hair types and challenges. Numerous customers with thick hair express their satisfaction with Diana's ability to work with their hair and make it look amazing. This indicates that the salon is capable of handling a variety of hair textures and producing great results.

The positive feedback about the salon's hair services extends beyond Diana. Several customers mention that Danae is skilled with color, which suggests that the salon has a team of talented stylists who excel in different areas. This diversity allows customers to find a stylist who meets their specific hair needs and preferences.

The salon also receives praise for its customer service and atmosphere. Customers report feeling comfortable and welcomed during their visits. Georgeann receives compliments for her work in the spa, specifically for her professionalism, kindness, and skill in the facial massage and pedicure. This indicates that the salon has a team of professionals who create a relaxing and pleasant environment for their clients.

Cleanliness is another strength mentioned by customers. The salon is described as clean, which is an important factor for customers when choosing a salon or spa. A clean environment demonstrates professionalism and attention to detail.

In addition to these strengths, The Hair Experts Salon & Spa has a quick turnaround time for appointments. One customer mentions being able to get in for a cut and color on the same day. This is a significant advantage for clients who need quick service or have last-minute scheduling needs.

However, the salon does have some weaknesses that potential customers should be aware of. One customer cautions against seeing Susan, citing a negative experience with ruined hair and rough treatment. This negative review suggests that Susan may not possess the same level of skill or professionalism as some of the other stylists in the salon.

Another weakness is the dissatisfaction expressed by a customer named Amanda. She felt that Amanda, presumably a stylist with the same name, did not provide adequate recommendations and disregarded the 20% discount promised to new clients. Additionally, scheduling appointments seemed to be an issue for this customer. These issues indicate that there may be room for improvement in terms of communication and customer service.

In conclusion, The Hair Experts Salon & Spa has several strengths, such as skilled and friendly stylists like Diana and Danae, the ability to handle different hair types, positive customer experiences, a clean environment, and quick appointment availability. However, there are also weaknesses, including negative experiences with certain stylists, issues with scheduling appointments, and potential customer service shortcomings. Overall, the salon seems to have more strengths than weaknesses, but it is important for potential customers to consider both aspects before making a decision.

Best TL Reviews

Went in for a hair cut today and Diana did a fantastic job. She was very friendly, thorough and quick! I will definitely be going to her from here on out!

Never go see Susan. She ruined my hair. Not even mention she manhandled my head and made my earrings fall out. She also smokes so that is another wonderful plus. She butchered my hair so bad that i am crying every time I look in the mirror. Danae is good with color.

Diana did a wonderful job with highlights and a cut on my hair. I was a little nervous, at first, due to having someone I hadn't been to before make a pretty major change, but Diana was very experienced and made my hair look fabulous! I intend to have her do my hair from here on out. Thank you, Diana! If you're looking for a new, great place to go, The Hair Experts in Norton is it.

Let me tell you what a miracle worker this woman is. My hair looked insane all different colors that I'd tried to dye myself and she made me look amazing. Dianna is legitimately the best I've ever let touch my hair and I wish I had the before and after pics I let her take, but maybe she'll add them on here, hopefully so everyone can see how great this salon is. I have super thick hair and this woman was a beast at making it look amazing. I could go on and on but I will never go anywhere else except to her for my hair.

Absolutely love this salon! Dianna is wonderful. Couldn't be happier with the way my hair turned out. I was at a store right after I had my hair low lightened and someone gave me the nicest compliment and I told her I had just gotten it done and where to go. I also went back the next day to get an updo for a wedding I was in. I showed Dianna a photo and it turned out exactly like the picture. My hair looked amazing. Highly recommend going here!

I recently had Georgeann for the spa package. Facial massage and pedicure. She made me feel extremely comfortable. She wasn’t overbearing, she was incredibly kind and she’s amazing at what she does. I was a virgin to massage and for it being my first and only one it was incredible to say the least. I will definitely be going back again. I have extreme dry skin and the facial did my face wonders. I’m 24 hours out and my face is still smooth, dewy and not a single spot of dry skin in sight. 5 stars for the win!!

I felt like Amanda didn't recommend any other cut that would suit me, she pretty much just nodded and went on. It is not too bad but I would go somewhere else now. Also, they didn't give me any 20% off that is written on their business card for new clients. :/ I had trouble scheduling appointments with them.

They got me in, same day, for cut and color. Did a wonderful job. Everyone was really nice and the place was clean. Amanda did a great job. Love my new hair style!