Quick Facts About L&K Nail Spa
Strengths:
1. Friendly and Welcoming Atmosphere: Many customers complimented the staff for their friendliness and making them feel welcomed. This creates a positive and comfortable environment for customers.
2. Good Job and Great Service: Multiple customers mentioned that they were satisfied with the quality of work done on their nails, particularly gel manicures. This indicates that the salon has skilled technicians who can deliver good results.
3. Customer Satisfaction: Some customers expressed their satisfaction and appreciation for the service they received. This suggests that the salon has the ability to meet customer expectations and provide a positive experience.
4. Accommodating Walk-ins: One customer mentioned that the salon was able to accommodate them as a walk-in and attend to them promptly. This flexibility can be an advantage for customers who prefer spontaneous visits without prior appointments.
5. Safety Measures: It was noted that the salon takes proper safety measures, such as requiring masks and having plexiglass barriers, to ensure the well-being of both customers and staff. This demonstrates a commitment to maintaining a safe and hygienic environment.
Weaknesses:
1. Poor Time Management: Multiple customers complained about long waiting times, even when they had made appointments in advance. Long waiting times can be frustrating for customers and may lead to dissatisfaction with the salon's service.
2. Inattentive to Requests: One customer mentioned that the technician did not pay close attention to their design request, resulting in a mismatch. This suggests that there may be some lapses in communication between customers and technicians, leading to errors or misunderstandings.
3. Inconsistent Services: One customer mentioned that the quality of service deteriorated over time, indicating a lack of consistency in the salon's performance. Consistency is important for retaining customers and maintaining a good reputation.
4. Overbooking and Rushed Jobs: A customer criticized the salon for overbooking and rushing through jobs to maximize clientele. This indicates that the salon prioritizes quantity over quality, potentially compromising the overall experience for customers.
Overall, L&K Nail Spa has strengths in terms of a friendly atmosphere, good job quality, customer satisfaction, accommodating walk-ins, and safety measures. However, they need to address weaknesses related to time management, attentiveness to customer requests, consistency in service, and avoiding overbooking and rushed jobs. By improving these areas, the salon can enhance the overall customer experience and retain a loyal customer base.
Best TL Reviews
Ive been here three times. The first time I didnt make an appointment but they told me they could see me in 15 mins. I waited more than 45 minutes and 3 hours later Im finally done. These last two visits Ive called ahead for time. I get there, im seated for pedicure, then I'm in the pedicure chair for over an hour and no one is readily available to do my fill. So my feet are done but im playing the waiting game. The time management here gets zero stars! I would rather you tell me you dont have time, then set me up to wait on you. I dont like that.
Very friendly.. Pretty good job they work with the design you want, he just had to listen a little closer because I told him I wanted before he started, the pink powder, but he put white so I had to use a light pink nail polish to somewhat come close to the design I wanted.
It was very good the person I had was very good at doing her job I don't know her name but she did a assome job on me I got a gel manicure and it was great.
Thank you so much Linh, owner of L & K nails for my amazing new gel nails! I love my new look! The gel nail set last a long time. And my toe gel nails look fabulous as well! Gel on my toes last 4 weeks from your awesome nail shop! You are the best nail lady ever, and appreciate you from the bottom of my heart!
This was my 2nd time at this nail salon..and I still love it! The ladies are very friendly and they do an awesome job. Just make sure to call ahead and make an appointment because they aren't taking walk ins right now. You must wear a mask plus there is plexiglass in between you and the lady doing your nails. So they are definitely taking the correct measures on safety.
Once I figured out about this place I have never gone anywhere else I love it they are never too busy they see me right away as a walk in and they are all so sweet and caring I was one of their first customers and will continue to be because their work is also very good! Not only is it so close to my work and home but even if I wasnt I would still drive down to get my nails done here. ???? they have all the latest trends and and so many options to choose from! I recommend this place to everyone! ????????
Very friendly, made us feel welcomed and a great service, my nails are beautiful
Very unprofessional. I gave them several chances and it just got worse and worse. They overbook and do rush jobs to keep up with clientele. They care more about "quick" money than the quality of work and creating return customers.
L&K Nail Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:30 AM - 07:00 PM |
|---|---|
| Tuesday | 09:30 AM - 07:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:30 AM - 07:00 PM |
| Sunday | Closed |
How to go there
Location
Places
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