Quick Facts About Big Sweeties Grooming Center
Big Sweeties Grooming Center appears to have several strengths based on the comments provided. Firstly, customers appreciate the attentive and friendly staff who listen to their concerns and requests. This is evident from the customer who had their dog's nails trimmed and felt that the groomers paid attention to the fact that their dog had long quicks. This level of understanding and communication is crucial in a grooming center as it ensures that the pets' needs are met and that they are treated with care.
Additionally, the cleanliness and welcoming atmosphere of the grooming center are commended. Customers appreciate the effort made by the staff to maintain a clean environment, which indicates their commitment to hygiene and professionalism. This is particularly important in a grooming center to ensure the safety and well-being of the pets.
The grooming skills of the staff at Big Sweeties Grooming Center are highly valued by customers. Many comments mention how pleased they were with the results of their pet's grooming. The groomers are described as doing a great, professional, and stellar job on the pets, resulting in happy and well-groomed animals. This is a crucial strength for any grooming center as the quality of their work directly impacts customer satisfaction.
Another strength of Big Sweeties Grooming Center is their ability to handle difficult or nervous dogs. Customers mention how their pets, particularly those that are usually nervous, were treated well and made to feel welcome. This indicates that the staff at the grooming center possess the skills and experience to handle various temperaments, ensuring a positive experience for both the pets and their owners.
Reasonable pricing is also seen as a strength of Big Sweeties Grooming Center. Customers appreciate the quality of service they receive for the price they pay. This is important as affordability is a key factor that influences a customer's decision to return to a grooming center.
Flexibility and quick service are other strengths mentioned by customers. The flexibility of the staff to accommodate customer schedules and the quick completion of services, such as nail trimming, were highly appreciated. This indicates that Big Sweeties Grooming Center prioritizes customer convenience and aims to provide efficient service.
However, there are also some weaknesses that have been highlighted in the comments. One customer had a negative experience due to a mix-up in their appointment. They were given the wrong information and encountered rude behavior at the new location. This incident resulted in confusion, wasted time, and a negative impression. Communication and organization appear to be areas where Big Sweeties Grooming Center needs improvement in order to avoid such situations in the future.
In addition, the lack of proper signage at the new location was mentioned as an issue by the same customer. This could potentially lead to difficulties for customers in finding the grooming center, resulting in inconvenience and frustration.
Overall, the strengths of Big Sweeties Grooming Center lie in their attentive and friendly staff, cleanliness, quality grooming skills, ability to handle difficult pets, reasonable pricing, flexibility, and quick service. However, the weaknesses include the need for better communication and organization, as well as improved signage at the new location to enhance customer experience.
Best TL Reviews
Took my dog here for the 1st time today to get her nails trimmed. Told them that I have been told she has long quicks and I felt they really listened to me about that. They were VERY friendly and my dog’s toenails are great now!! Will definitely be taking her there for future nail trims!!
Ive been to many groomers in the area and some are off putting with the cleanliness and atmosphere. Big Sweeties is always clean and welcoming, that alone is a plus!
I love how these ladies treat my Pom Yoshi, he always looks great when their done with him! I always tip them because I believe the price is reasonable. They listen to what I want and make it happen, I would definitely reccomend them!
Big Sweeties did an amazing job on our Buzz! No other groomer has done this great of a job before. Thanks so much, we will be coming back!
They did an awesome & professional job with our Ruby & treated her very well. (She gets so nervous) they picked her right up and made her feel welcome. I love that they even added little barrettes & bandana. Thank you Big Sweeties!!
Jerilyn, Jim & Ruby. ❤️
Melissa did a great job with our old dog, Sam. He went in scared and came out happy and wagging his tail! I appreciated the quick service and the great haircut -- Sam looks like a million bucks. We will return!!
Brought 2 dogs in for nail trimming and was done in under 20 minutes. The pit bull is always difficult at the vet but they didn’t even bat an eye. Really impressed with the work!
Celeste did a stellar job on our birthday girl, Bella Luna. Customer service was excellent and I felt safe leaving my 1 yr. old with Big Sweeties. They also were very flexible to my schedule. We will be back!! Thanks, Celeste!!
Amazing first professional groom for our mini schnauzer. She looks amazing, no more mats, and was very happy! Great service!
**Update**
We returned several times with the mini and our schnauzer mix and had great experiences. Dogs came home happy and looking great.
It seems that they’ve expanded and taken over another groomer. I made an appointment 3-weeks in advance. Arrived for the appointment and was told I was at the wrong location. “Didn’t you get a phone call?” Nope, no call. I’m told to go to the new location, given a card and ushered out. The card had the address of the original location not the new one. I called for the address and headed over. Once arriving, hard to find as it’s not properly signed, I was “greeted” by two of the rudest humans in Janesville. I explained the situation and was told “you didn’t get a call because your appointment is tomorrow, we don’t have time for you today. If you have a problem with that then call Shirley.” So I left and called and was told that my appointment was written incorrectly and I was put on the schedule for Wed and Thurs. Instead of calling to verify she just assumed it was Thursday and erased us from our planned Wednesday appointment. The employees at the new location are so rude I would NEVER leave my dogs with them. All in all I drove around for almost an hour, putting the dogs in and out of the car repeatedly and accomplished nothing other than to upset them both. She offered “free grooms” but honestly I don’t want free service I want to feel confident that when I call and make an appointment it will be recorded properly.
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Big Sweeties Grooming Center Info
Amenities
Accessibility
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Wheelchair accessible entrance
Today
Opening Hours
| Monday | 09:00 AM - 05:00 PM |
|---|---|
| Tuesday | 09:00 AM - 05:00 PM |
| Wednesday | 09:00 AM - 05:00 PM |
| Thursday | 09:00 AM - 05:00 PM |
| Friday | 09:00 AM - 05:00 PM |
| Saturday | 09:00 AM - 05:00 PM |
| Sunday | 10:00 AM - 02:00 PM |
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