Princess Nails & Spa

+1 661-873-9292

2509 Mount Vernon Ave Suite 109, Bakersfield, CA 93306 United States of America

Open Today: -

Quick Facts About Princess Nails & Spa

Princess Nails & Spa has received a mix of positive and negative feedback from customers. To analyze the strengths and weaknesses of the establishment, we will delve into the comments provided.

Starting with the strengths, one customer commends the foot massage they received, stating that it was the best they have ever had. This indicates that the spa excels in providing quality foot massages, with the ability to alleviate pain and discomfort. The fact that the customer did not experience any pain after the massage showcases the effectiveness of their services.

Another customer praises the nail services, mentioning that their nails were done beautifully and the design was executed perfectly. This suggests that the salon has skilled and talented nail technicians who are capable of delivering satisfying results to their customers. The positive experience led the customer to express their loyalty and intent to return for future nail services.

Several customers mention the promptness and efficiency of the salon. One customer states that they were able to get in for a pedicure right away and received a great job with the polish. Being able to accommodate customers quickly is a strength, as it indicates that the salon understands the value of time and respects their customers' schedules. Additionally, the positive feedback on the quality of the pedicure and polish suggests that the salon provides thorough and well-executed services.

Moving on to weaknesses, it appears that the salon struggles with communication and customer service. One customer laments the fact that the salon insisted on cash payment and did not provide a receipt. This indicates a lack of transparency and professionalism, as customers should have the option to pay with different forms of payment and receive proper documentation for their services.

Other customers mention the poor customer service they encountered. Comments range from rude interactions to long wait times due to understaffing. One customer expresses disappointment with the fact that there was only one nail technician available, resulting in a lengthy delay. This suggests that the salon may struggle with staffing issues, which can negatively impact the customer experience.

Additionally, a customer states that their nails lifted and broke only three days after getting them done. This highlights a lack of quality control and suggests that the nail technician may not have properly applied the gel set, leading to subpar results and dissatisfaction for the customer.

Furthermore, a customer complains about the inconsistent operating hours and the lack of availability to contact the salon. This demonstrates a lack of organization and communication, which can be frustrating for customers who rely on accurate information to plan their visits.

In conclusion, Princess Nails & Spa has strengths in providing exceptional foot massages, delivering beautifully done nails, and offering efficient services. However, weaknesses lie in poor communication, inadequate customer service, and possible staffing issues. It is essential for the salon to address these weaknesses in order to improve the overall customer experience and maintain a loyal customer base.

Best TL Reviews

I got the best foot massage ever. I mean seriously..there was an ache in one of my toes and it hurt so bad that I thought my toe was broken! After my massage I haven't felt any pain since! My nails were done beautifully! I've been to so many nail places and they never got my design quite right! I went here and I'm so happy! Whenever I get my nails done it will be by here!

Had a pedicure and manicure, finger Cuticle cut and blead it hurts so bad right now on medication for 10 days , they where persistent to pay cash and did not give receipt .

Anna and her husband are wonderful and super talented! My daughter went with me the last 2 times and loves them too.

Got in right away. Gentleman did a great job with my pedicure and polish. No frills but my feet got the work they needed. Massage chair was nice. In and out with a job well done. I've had much longer ones not done as well at other places.

The hours online say open @9am... Took the bus ALL the way here it's 2 to 10am, and it's still closed... WHAT ARE THE HOURS OF OPERATION?? RIDICULOUS. waste of time!! No one answers the phone either!! In this Bakersfield weather, this is straight bullshhh... Not happy

The customer service was awful and there was only one lady who did nails so it took forever. My nails didn’t last long, lifted and broke 3 days after getting them done. I am very disappointed and won’t be going there again. I could’ve paid $65 for a better gel set

They do the worst job ever!! My son polish better then the lady who did my nails I will never go back their trash go some where else !!! They suck bad !!!! I only when in for fills and gel polish !!! And they did a bad job

Have tried to get my nails done 3 times now and the woman who works there is beyond rude. Today we went at 1140 and the guy was the only one there so said to come back in about an hour..so we did and we walked in and she said the wait was an hour even tho we had already waited an hour the guy was clearly too afraid to speak up so we left. Last time she straight up said what do you want!! She is a bitter rude lady and deserves to go out of business