Top Nails

+1 334-297-0098

2029 US-280, Phenix City, AL 36867 United States of America

Open Today: Closed

Quick Facts About Top Nails

Strengths:

1. Customer appreciation: The salon is known for getting to know their customers and showing their appreciation for them. This creates a sense of loyalty and makes customers feel valued.

2. Free-handed nail designs: Customers praise the salon for their free-handed nail designs, considering them to be the best. This stands out as a unique selling point and can attract individuals who are looking for creative and personalized nail designs.

3. Short wait times: Several customers mention that the wait times at Top Nails are not long. This is a positive attribute as it shows that the salon is efficient and respects its customers' time.

4. Wide color variety: The salon offers a great variety of colors for customers to choose from. This can be appealing to those who like to have a wide range of options when it comes to their manicures and pedicures.

5. Friendly atmosphere: Multiple comments mention the friendly atmosphere at Top Nails. This creates a positive experience for customers and can make them feel comfortable and relaxed during their visits.

Weaknesses:

1. Poor customer service: The negative comments highlight instances of poor customer service, including refusing service to paying customers and displaying rude and nasty attitudes. This can leave a negative impression on customers and deter them from returning in the future.

2. Inconsistent pricing: Some customers mention that the prices at the salon vary each time they visit. This lack of consistent pricing can be confusing for customers and may make them question the fairness and transparency of the salon's pricing structure.

3. Subpar work quality: Customers complain about receiving subpar work with ill-shaped nails and nails that require fixing. This reflects poorly on the salon's ability to provide high-quality nail services and may lead customers to seek services elsewhere.

4. Lack of attention to detail: One customer mentions that their nails were not properly filed, resulting in a bubbly appearance. Attention to detail is essential in the nail salon industry, and this lack of attention can be a turnoff for customers seeking professional and precise nail services.

5. Use of inferior products: One customer states that the substance used for their nails was not real acrylic. This raises concerns about the salon's product quality and can lead to dissatisfaction among customers who expect premium and long-lasting results.

In conclusion, Top Nails has strengths such as customer appreciation, unique nail designs, short wait times, a wide color variety, and a friendly atmosphere. However, it is hampered by weaknesses in customer service, inconsistent pricing, subpar work quality, lack of attention to detail, and use of inferior products. These weaknesses can impact the overall customer experience and may drive customers to seek services elsewhere.

Best TL Reviews

My mom and I love this nail salon and the people!! They get to know their customers and show their appreciation for them. The free handed nail designs are the BEST! Definitely worth switching if your looking for a new nail place ????

Wish I could give 0 stars. Went in for a wax today and waited 40 mins for a job that took her 5 minutes to do! She wouldn’t wax anything else because she said I had an attitude. Attitude, yes! I waited a long time for a quick half done job. She refused me service. I paid then left. I went back in to tell her she did a horrible job on my wax after looking in my car mirror. She attempted to fix it. Still look a mess. How you work in customer service then refuse service to a paying customer? You should be ready for whatever attitude comes your way. Her attitude was rude and nasty, talking about mine. I gave attitude back to her though. I’ll never return to this business ever again. She better be glad I didn’t wanna go to jail and I had my daughter with me!

I got my nails done by the real petite lady. I didnt get her name but her attitude was NASTY!!! & my nails are definitely NOT what I wanted. She didn’t even take time to file my nails completely so they look bubbly!!! & was also targeting a young child being extremely unprofessional fussing at him to sit down & it was a customers child!! Would NOT RECOMMEND HER. The other ladies however were so sweet!

Not personal, not friendly, and the work looks awful. I ONLY went in to have two nails fixed. My regular nail tech is 1.5 hours away and I just wanted to get my nails fixed quickly. Worse decision ever mad. The tech was very cold, rude, and did an awful job. See GIGANTIC, ill-shaped nail. Also, it was $14. Well over-priced!

Update: I was able to schedule an emergency nail appointment with my normal nail technician. We found out that the substance used was NOT real acrylic. I lost $14 and time--be better than me. Don't waste your time.

I've been going to this nail salon for a few years now. I can always go in and the wait is not long. That's a plus. They have a great variety of colors but the prices are different each time.

I am very satisfied with Top Nails! They do a Great Job and their work is QUALITY that LASTS! My daughter and I will not go anywhere else EVER! Thank You to all the staff and owners! This is an Amazing business! ????????????????

Very friendly atmosphere. Love going in getting my manicure and pedicure at Top Nails. Never had to wait very long.

Went on July 3rd, they were busy but not to bad. Nice atmosphere and when it was my turn service was very good. Nice color selection, and best of all is close to home, with front door parking. I will be back