Iris Dominican Hair Salon

+1 770-499-2442

2365 Powder Springs Rd SW, Marietta, GA 30064 United States of America

Open Today: -

Quick Facts About Iris Dominican Hair Salon

Strengths:

1. Exceptional customer service: Multiple comments mention the exceptional customer service provided by the staff at Iris Dominican Hair Salon. They are described as friendly, attentive, and mindful of customers' time, ensuring they are serviced efficiently and promptly.

2. Skilled colorist: One comment lauds the salon's colorist as the best they have had. This indicates that the staff at Iris Dominican Hair Salon are highly skilled and knowledgeable in hair coloring techniques.

3. Pleasant atmosphere: Comments mention that praise music is played in the salon, creating a positive and uplifting atmosphere for customers. This attention to creating a pleasant environment enhances the overall salon experience.

4. Good communication: Customers appreciate that the owner and staff at Iris Dominican Hair Salon communicate effectively, greeting them upon arrival, discussing their desired hairstyle, and ensuring their satisfaction throughout the process. This indicates that the salon values effective communication and strives to meet customers' expectations.

5. Promotes healthy hair care: A customer appreciates that Iris, the stylist and owner, promotes healthy hair care practices. This suggests that the salon prioritizes the well-being of customers' hair and provides guidance on maintaining healthy hair.

Weaknesses:

1. Inconsistent availability: One comment mentions that the salon did not answer their call and was not open during the hours indicated online. This inconsistency in availability can lead to customer dissatisfaction and inconvenience.

2. Inconsistency in quality: A customer mentions that they have had negative experiences with other stylists at the salon, stating that they have pulled and tugged at their hair, causing breakage. Another customer complains about the aggressive and rough handling of their hair by a stylist. These comments suggest that there may be inconsistencies in the quality of service provided by certain stylists at the salon.

3. Lack of expertise with certain hair types: The comment regarding a stylist's inability to detangle hair properly and pulling it from the roots indicates a lack of expertise in handling certain hair types. This could lead to discomfort and potential hair damage for customers with specific hair textures.

4. Limited styling options: A customer mentions being disappointed with the results of their styling, as it did not meet their expectations. This suggests that the salon may have limitations in terms of delivering desired hairstyles or may not sufficiently consult with customers to understand their preferences.

5. Unsatisfactory outcome: One customer shares their dissatisfaction with the hair coloring service, noting that they left with hair that looked undesirable and required additional visits for recoloring. This indicates a potential lack of expertise or skill in achieving certain hair colors, leading to disappointing results for customers.

In summary, Iris Dominican Hair Salon demonstrates strengths in exceptional customer service, skilled coloring techniques, creating a pleasant atmosphere, effective communication, and promoting healthy hair care. However, the salon also has weaknesses in terms of inconsistent availability, inconsistencies in service quality, limited expertise with certain hair types, potential limitations in styling options, and the risk of unsatisfactory outcomes in hair coloring services.

Best TL Reviews

Customer service is exceptional.. mindful of your time and getting you in and out of the salon. Best colorist I’ve had thus far. Praise music is on while you are being serviced. Exceptional service

I was a walk-in and the service was great. The staff was very friendly. Will definitely go back

My experience from START to FINISH was PERFECT! 1st off, this was a SATURDAY morning at about 9:45am...When I stepped in I immediately heard music, not too loud but enough to get my feet tapping! Anyway, next I signed in, and went to sit down...I was greeted by the owner, then went straight to get my hair washed!!! I chose a deep conditioning, which was wonderful. I requested not to do a roller set and just to straighten my hair BONE straight...which I received!! My HAIR IS PERFECT!! Thanks y'all! !

So far I'm kinda upset, I called and it went straight to voicemail but it was the only place that said open so I thought maybe they were busy and decided to drive there and see. They are not open until 12AM like it says here so I decided to leave pictures of their real hours so that no one else has to make a trip there.

I've been going here for about 4 years. If Iris is not available I will not get my hair done.Iris takes great care of my natural hair and is very gentle with natural hair. The other two there have pulled and tugged my hair from the roots causing breakage. One of the ladies knocked me upside my head with the flat iron. Not ok!

Love coming here to get my hair done! Iris is a beautiful person and she make sure your happy with your service. And she knows what she’s doing. Love the fact that she promotes healthy hair as well! Rare to find a stylist that knows what she’s doing and actually care about her clients ????

Update: So I came to get a wash and set today and my normal stylist was not in. So I was seen by the only stylist that was at the shop. Never again! ???? she was pulling my hair out than got upset when I was telling how to detangle my hair. She seem like she doesn’t know how to untangle hair from ends instead she pulls it from the roots down which breaks it off at the ends. Never again if my normal stylist isn’t here.

Have you ever sat under the dryer waiting for your stylist to finish her client. As you watch her finishing touches your thinking wow I could have done a better job. ???? Well her hair is short so hopefully she'll do a better job on my head. She (the lady with very short hair) was very aggressive with my hair. I asked if she was okay and she relaxed a bit but not gentle enough with my hair. I will admit my hair is straight however she burnt me several times with the dryer and flat iron. I'm left with a burn mark on my hair line and brown hair. The have natural gray hair and if the heat is to high it turns the gray hair brown. Last she asked if I wanted my hair straight or with body. My hair is fine so I told her I wanted a little body expecting a few bouncy curls. Well I left with Shirley temple curls all over. I literally just put it back in a ponytail an did it when I got home. ???? so much for that experience. The other ladies by the way seem to be more pleasant so .

The owner is very sweet and bubbly. I arrived at her shop to see if she could handle coloring my already yellowish ombre to silver. She tackled it as best as she could, considering I have a mane of hair, thick & down my back. We had to bleach my hair twice since it didn't lift as much as it needed, and colored it a few times for it to stick. After 8 hours & the price steadily rising due to the amount of product being used, I walked out with silverfish/yellow/greenish hair. Just kinda looked like how I would when I need to vomit. $250. She told me to come back and she'd recolor it since usually it takes more than one try. I came back and insisted that we go darker, she tinted it and it's now a darker gray ombre with some light brown in it. It looks great! So I am very satisfied for the quick change. $30 for the extra day's work. I know my head of hair is a lot of work & she was a good sport about it.