Metro Nails

+1 309-693-3855

4700 N University St #17, Peoria, IL 61614 United States of America

Open Today: -

Quick Facts About Metro Nails

Metro Nails is a nail salon that receives both positive and negative reviews from customers. By analyzing the comments provided, we can identify the strengths and weaknesses of Metro Nails.

One strength of Metro Nails is the consistency of their results, as mentioned by a customer who stated, "Love this place, great team! They are consistent with their results which I’ve seen vary per tech in other spas." This suggests that customers can expect a certain level of quality and satisfaction with their nails at Metro Nails. Consistency is an important factor for customers seeking reliable services, and it seems that Metro Nails delivers on this aspect.

Another strength is the level of service and attention to detail. A customer mentioned that even though the salon was busy, the staff still took their time to provide excellent service. This indicates that Metro Nails values the satisfaction of their customers and makes an effort to ensure each customer feels valued and well taken care of. Attention to detail is crucial in nail services as it contributes to the overall appearance and longevity of the nails.

Positive experiences over the years contribute to the reputation and strength of Metro Nails. Some customers have mentioned that they have been going to Metro Nails for years and have always received good service. Loyalty from long-term customers suggests that Metro Nails consistently meets their expectations and provides a positive experience. Additionally, the availability of fixing any issues if a customer is unsatisfied demonstrates their commitment to customer satisfaction.

The availability of various polish types and accessories is another strength of Metro Nails. One customer mentioned that Metro Nails has a wide selection, allowing them to create virtually any nail design requested. Having a diverse range of products allows customers to have more options and increases the salon's ability to cater to different preferences and preferences. It shows that Metro Nails is committed to meeting their customers' desires and staying up-to-date with trends and innovations in the nail industry.

However, there are also weaknesses highlighted in the comments. One customer expressed disappointment with the quality of their service, mentioning that their nails lasted only a couple of hours before the paint started chipping. This points to a weakness in the longevity and durability of the nail service provided by Metro Nails. It is essential for a nail salon to provide services that are long-lasting and maintain the desired appearance for an extended period to ensure customer satisfaction.

Another weakness mentioned by a customer is the lack of communication regarding the quality of the service provided. They felt uninformed about the durability of the nails and were surprised by the quick chipping. This highlights a weakness in the customer service aspect of Metro Nails. Proper communication between the salon and the customer is crucial in managing expectations and ensuring that the customer is aware of the longevity of their nails. Improved communication can help prevent customer dissatisfaction and ensure transparency in the services provided.

Another weakness indicated by a customer is a negative experience during a dip powder removal process. The customer mentioned that their fingers were burning, and even after expressing discomfort, the technician continued the process. This highlights a failure in providing a comfortable and pain-free experience for customers. It is essential for a salon to prioritize customer comfort and ensure that procedures are carried out without causing discomfort or pain. Failure to do so can result in negative experiences and potential damage to the salon's reputation.

In conclusion, Metro Nails has several strengths that contribute to its appeal and customer satisfaction, including consistency in delivering results, attention to detail, long-term customer loyalty, and a wide selection of polish and accessories. However, there are weaknesses that need to be addressed, such as the durability of the service, communication regarding service quality, and the provision of a comfortable experience. By addressing these weaknesses, Metro Nails can further enhance its strengths and improve customer satisfaction.

Best TL Reviews

I wish that the salon would have informed me on the quality of what I was getting. They charged me$45 for nails to last only a couple of hours. The paint is chipping off and it only has been a day. Very upset. And when I had let them know that the paint was chipping the informed me that they could redo it but I would still be charge

Love this place, great team! They are consistent with their results which I’ve seen vary per tech in other spas. Highly recommend!

Amazing service very happy even though they were busy they still took their time !

I’ve been going to them for years and always had good service. My nails look great when I come out.

Went in to get my dip powder taken off and it was a terrible experience. My fingers were burning from her using the machine on them and when I told her it hurt she continued to do it. She didn’t even get it all off of my nails.

I've gone there for years. They do a great job, and they always take their time. If you don't like it, they will fix it. I recommend calling ahead though!

I absolutely love this place! Every single time I've been there I've gotten exactly what I asked for! Everything they do is so pretty!

After 10 years of getting my nails done, Metro Nails is my first choice. Everyone is very kind and takes great care of me. They have a wide selection of different types of polishes and accessories so they can create virtually any design you ask for. I wouldn't go anywhere else!