Quick Facts About Nail Pro
Nail Pro place is praised for its excellent customer service and welcoming atmosphere. Customers appreciate how Tom and Kim, the owners of the salon, make them feel at home and take their time to ensure their satisfaction. They are described as sweet and personable, making the experience more relaxing. The salon is also commended for its flexibility and willingness to accommodate customer preferences. Additionally, Nail Pro offers a wide range of services, including various nail designs and gel fills.
Customers frequently mention the quality of the salon's service and the results they achieve. Many state that their nails always look fantastic after visiting Nail Pro. The technicians are described as skillful and creative, able to achieve different nail designs. The salon also provides a variety of nail polish colors for customers to choose from.
Another strength of Nail Pro is its convenience and availability. Customers appreciate that they can easily schedule appointments, even at the last minute. The salon is commended for being friendly and quick in attending to customers, ensuring they do not have to wait for long periods. Furthermore, Nail Pro is said to offer great prices for its services.
However, there is one recent negative comment about Nail Pro that should be taken into consideration. The customer mentions having a negative experience with Tom, one of the owners. They felt that Tom developed a negative attitude towards them due to their profile on Google. The customer describes an incident where they were dissatisfied with a lifting nail, and when they asked if it would be taken off, Tom became rude and berated them. The customer also mentions that their nails were not cut down as requested and that they were not shown colors for their manicure. They ultimately decided not to return to Nail Pro due to the owner's behavior.
This negative comment raises concerns about the professionalism and customer service at Nail Pro. While the majority of the comments are positive, this incident suggests that there may be a weakness in handling customer complaints and maintaining a respectful attitude towards all customers. It is important for any business to ensure that all customers feel valued and respected, regardless of any personal differences.
In conclusion, Nail Pro place has several strengths, including its welcoming atmosphere, excellent customer service, and beautiful nail results. The salon is commended for its flexibility, convenience, and reasonable prices. However, the recent negative comment highlights a potential weakness regarding customer complaints and the behavior of the owner. It is essential for Nail Pro to address this issue to maintain a positive reputation and ensure that all customers have a pleasant experience.
Best TL Reviews
The BEST nail place around!! Tom and Kim are amazing!! They make you feel at home. Very welcoming! My nails always look fantastic! They take their time and make sure it you are happy! I will never go anywhere else! Thank you Tom, Kim and staff!! Keep up the amazing job!!
Best nail salon in Lake County, IMO.
The couple (Tom and Kim) owns the salon, and they are the sweetest ! I always feel at home when I come in, which I think makes the experience more personable and relaxing. Anything you want done - they will make it work for you. The techs are always willing to hear your opinion and to make sure that you get the results you are looking for!
Called last minute for Gel fill for my daughter as our normal salon was booked. They got us in with options on times, took us right away, and were super friendly! Quick and clean, we even got a holiday gift even though it was our first time there! Will be going here for services from now on, Tom made us feel right at home!
Nail pro is amazing! Great service, great prices, and very accommodating. I come here every two weeks and I love it. They do the best nails and so many nail polish colors to choose from.
obsessed!♥️ it took me over a year to find a nail tech i trust and Tom never disappoints! very friendly and clean, definitely a place i look forward going to each month! Tom is a nail perfectionist; very creative and skillful with nails!????????????
Tom and Kim helped me out a lot with getting my nails done! It was a great experience and I would totally come again. They are very friendly and can do almost any design you ask them for!
I’ve been going to Nail Pro since they opened, but Kim finally talked me into getting a dip instead of acrylic…I’m so happy she did! She’s a wonderful person & is great at what she does!
Fantastic service! My go to nail salon. Great service, family owned. Tom and the ladies do a detailed job on giving good results. My nails always look fantastic
Amended 11/19/22
I had gone to Nail Pro in the past with good results. Even left them a decent review via Google {which I will be amending} Today was extremely unpleasant and I will not be returning. Tom normally does my nails but due to my profile on Google, he had developed a negative attitude towards servicing me. I thought it was just my imagination however today proved I was right. I had a nail that was lifting which was painful. I informed him of it then in few moments later asked if we were going to take it off. He flipped out on me, informing me that he had done my nails before and knew what he was doing, if I didn't like it Kim could do my nails. I was taken aback by his rudeness, especially as there were other customers in the shop. I said that was fine, but he continued for 3 more minutes to berate me to which I repeated that was fine, I was just asking as it was painful. Finally I shut up so he would stop.
Mid way through the fill, he asked if I wanted them cut down - I said yes- needless to say they did not get cut down and I wasn't going to remind him. I was never shown colors , when asked what color I said dark red, Kim picked some color and handed it to him. I had scheduled a pedicure as well but that was obviously not going to happen. He completed my manicure and I left, never to return.
I understand a business's right to refuse service or if one person is uncomfortable doing my nails, he can say so and send me to another tech. But as a paying customer, rudeness from staff especially the owner is not something I am paying for. Apparently my money isn't good enough. So I will find another shop that isn't so small minded where the owner doesn't have issues with people who are different. I guess the other reviewers who noted this issue were right. Sad...
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Nail Pro Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Amenities
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Restroom
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Wi-Fi
Planning
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Appointments recommended
Payments
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Credit cards
Today
Opening Hours
| Monday | 10:00 AM - 07:00 PM |
|---|---|
| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 10:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 05:00 PM |
| Sunday | Closed |
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