Quick Facts About Perfect Nails
Strengths:
1. Color selection: Perfect Nails offers a wide range of colors to choose from, allowing customers to find their desired shade easily.
2. Clean and spacious waiting area: The establishment is clean and provides ample space in the waiting area, ensuring customers feel comfortable and relaxed while waiting for their services.
3. Specific design requests: Customers have the option to be specific with their nail design requests, and the nail technicians are able to meet those requests successfully.
4. Cathy's work: Cathy, one of the nail technicians at Perfect Nails, is praised for her excellent work. She is described as kind, professional, and capable of turning customers' visions into reality.
Weaknesses:
1. Inconsistent quality from different technicians: Some customers have reported receiving subpar nail services from nail technicians other than Cathy. These technicians have been accused of not listening to customer requests and not delivering the desired results.
2. Lack of refund policy: One customer complained about a terrible acrylic fill, but the salon refused to issue a refund for the unsatisfactory service. This suggests a lack of flexibility in the salon's refund policy.
3. Pricing inconsistency: A customer mentioned that the prices for regular color on hands and toes had increased significantly within a two-month period. This inconsistency in pricing may lead customers to question the salon's transparency and fairness.
4. Durability of services: A few customers experienced chipping and premature nail pop-offs within a short period after receiving their nail services. This raises concerns about the longevity and durability of Perfect Nails' nail treatments, particularly in the case of dip powder manicures.
5. Poor service and long wait times: Some customers reported experiencing long wait times, poor customer service, and even emotional distress during their appointments. One customer described being passed along between different technicians, delayed polish application, and ending up leaving without getting a proper pedicure.
Based on the comments provided, it is evident that Perfect Nails has certain strengths, such as a wide selection of colors, specific design capabilities, and the work of talented nail technician Cathy. However, there are notable weaknesses in terms of inconsistent service quality from other technicians, lack of a satisfactory refund policy, pricing inconsistencies, issues with the durability of services, and poor customer experience. These weaknesses should be addressed by the management in order to improve customer satisfaction and loyalty.
Best TL Reviews
Perfect nails is a great local establishment. They have lots of color selections to choose from. Walk-ins are accepted but they prefer scheduled appointments. The place was clean with ample space in the waiting area. I got the cat eye halo gel done by Cathy and I love how it came out. I was very specific with the design I wanted and she did great! She was very kind and professional.
I went in for an acrylic fill and a pedicure. The pedicure was fine, not a fan of the color I chose but that’s on me. However my fill is TERRIBLE. They are lumpy, uneven and flared at the tips. I asked for a short rounded square shape and that is not what I got. I tried making comments as the girl was working but she didn’t seem to know what she was doing. She was using too much acetone with the acrylic powder and it was running everywhere. The polish isn’t even on the nails, some parts completely missed. This all took 2 hours at which point I just wanted to leave. They are absolutely refusing to give me any sort of refund, even though I am only asking for the $60 they charged for my nails and not the whole $100 that I spent. Definitely would not recommend this place to ANYONE.
Kathy is AMAZING! She makes ALL my visions a reality! Book early and be prepared to wait. $70-$95 depending on design and intricacies! MORE THAN WORTH IT! Wont go anywhere else!
If you use this salon, be sure to schedule with Cathy and be adamant that she does your nails, She does a wonderful job!! Unfortunately the other nail technicians do not do a good job!! They don't listen to what you are asking for, and just continue to do your nails as they wish. I asked for a coffin shape, a matte finish, and solid Silver sparkle on the ring fingers..... I got boxy square nails, no Matte finish, and the sparkles were not silver they were purple and did not match the nail color I got. I am very disappointed with the service I received. I will not be going back.
I got dip nails and they only did one coat so naturally when they buffed them you can see through the color. my daughter just got regular color on hands and toes and the price was outrageous considering 2 months ago it was only 10. Will not be going back.
Looked good at first, but 3 days in my nails are chipping and look terrible. Not good with dip powder. I have always had dip manicures and last up to 6 weeks! This is terrible!! I’m right handed and my left hand is the worst!
Never again. Booked 2 days ahead for an appt with KATHY was passed along in pedicure water for over 40 minutes now cold. 2 different workers at this point trying to rub products on my feet and stall now I'm here 90 minutes and still no polish on my toes. Charged me $40 for that mess and no polish becausei finally left in tears. I'm so upset. This is why people make appointments!!!!!
Was bad after a week my nails popped off. They said I did it myself called me a liar. Wouldn't even fix the nails. They told me not to come back. That after I leave there place its on me to take care of my nails. I'm so ????
Place Pictures
Perfect Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 05:00 PM |
| Sunday | Closed |
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