Quick Facts About Fe Fe's African Hair Braiding
Fe Fe's African Hair Braiding has received both positive and negative feedback from customers, highlighting both strengths and weaknesses of the business. In analyzing the comments, we can assess the overall strengths and weaknesses of the establishment.
Starting with the strengths, one customer praises the patience and understanding of a stylist named Mam when dealing with a tender-headed child. This exemplifies good customer service and the ability to cater to individual needs. Additionally, another customer commends the salon for providing quality work, reasonable prices, and efficient service. This demonstrates that Fe Fe's is capable of delivering satisfactory results and meeting customer expectations.
However, the weaknesses of Fe Fe's African Hair Braiding become evident through the negative comments. One recurring theme is the lack of professionalism. Multiple customers express dissatisfaction with the unprofessional behavior of the staff. This includes not having a clue about requested hairstyles, not following up on appointments or providing proper communication, and switching braiders in rotation. These instances reflect a lack of organization and communication within the salon, which can negatively impact the customer experience.
Another weakness highlighted in the comments is the inconsistency in the quality of braiding. One customer mentions that their hair did not look like the picture they provided, with uneven braids and a middle parting that was off. This suggests a lack of attention to detail and inconsistency in meeting customer expectations. Another customer even mentions being told that they couldn't have the requested larger braids because their hair was too thin. This inconsistency in service and explanations given to customers can be off-putting and erode trust in the salon.
The issue of scheduling and appointments is another weakness that stands out. Several customers express frustration with their appointments not being honored or adequate communication about availability. This lack of clarity and organization can lead to customer dissatisfaction and a loss of trust in the salon. Additionally, the mention of chairs being full when the customer arrived for their appointment suggests poor scheduling and management practices.
Furthermore, one customer comments on the pricing, stating that they can find cheaper and better service options on Facebook, which include hair washing. This suggests that Fe Fe's pricing may be regarded as high compared to other options in the market. It is worth considering whether the value provided by Fe Fe's justifies the pricing and whether there are opportunities to review and adjust prices to remain competitive.
In summary, the strengths of Fe Fe's African Hair Braiding include the ability to cater to individual needs, reasonable prices, quality work, and efficient service. On the other hand, the weaknesses include lack of professionalism, inconsistency in the quality of braiding, scheduling and appointment issues, and potentially high pricing. These weaknesses should be addressed to improve the overall customer experience and reputation of the salon. By focusing on professionalism, consistency, communication, and competitive pricing, Fe Fe's could strengthen its brand and attract more satisfied customers.
Best TL Reviews
Very unprofessional didn't have a clue to what I wanted done corn rows ! But y'all braid hair? I was told to send a picture I did that they never called back ????. Just know I won't call again!!
Pricey if u get on Facebook u can find cheaper better service and they wash hair
I went in for some simple cornrows, and was told they could make my hair look just like the picture. I stopped them 3 times before even being half way done with my hair to make sure my hair would look like the picture and was assured that it would. IT LOOKED NOTHING LIKE THE PICTURE! Middle parting was off, and the braids were uneven on both sides. Braids were way smaller than what I asked for, and when I went back to discuss getting my money back, I’m told “oh your hair was too thin that’s why we didn’t do big ones”…..WHY DIDN’T YOU SAY THAT FROM THE START? AND I HAVE THICK HAIR. Then accused me of just wanting my money back. No. I wouldn’t keep them in even if it was free. I ended up getting half my money back as long as I took the braids out in the salon. I’m not going back ever again. On top of that, they kept switching braiders with each client in rotation. Don’t go here. Very unprofessional and not worth the money.
I had a hair appointment at 2pm then the lady called me back saying she had a cancel and wanted me to come in early I said ok I come in at 12pm I get there and all they chairs full I told them I had a appointment at 12pm she gone ask for my number saying she call me back and never did I would never go here again I wish I could give them 0 ⭐️
Was told a time and she wasn't there. Told one of the other braiders that she would be 45 min late. When I said okay but I am not paying full price It was a problem. Just unprofessional and rude.
Called at the beginning of the week for a Saturday appointment. Was told my appointment was at 8am. I get there on time and there was only one braided. Then she tells me they only do walk ins on Saturday and I would have to wait until 2. Why not just tell me that over the phone?? Probably won’t ever get my hair braided here now????????♀️.
My daughter is unreasonably tender headed: As in - if you even make a move TOWARDS her with a comb, she convulses like she's going through electric shock therapy. This was our first time at Fe Fe's, I was afraid that any stylist we got would ask us to leave after dealing with the tears and screams. (It's happened at other salons before.) We were so blessed to have Mam work on my daughter's hair. She was so patient and understanding, talking with her and not making her feel like a nuisance. Mam is an angel, and now we can enjoy our summer without having to worry about fighting and crying over hair every Saturday!
I have been going to FeFe’s for more than 10 years. I have NEVER had any issues with my braids. The prices are reasonable, and she does my hair in great time. I would recommend her and her staff to anyone that appreciates great customer service and quality work. I recently relocated 8 hours away, and I have no problem taking a trip to go to her to get my hair braided.
Fe Fe's African Hair Braiding Info
Amenities
Accessibility
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Wheelchair accessible entrance
Planning
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Appointments recommended
Payments
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Cash-only
Today
Opening Hours
| Monday | 08:15 AM - 09:00 PM |
|---|---|
| Tuesday | 08:15 AM - 09:00 PM |
| Wednesday | 08:15 AM - 09:00 PM |
| Thursday | 08:15 AM - 09:00 PM |
| Friday | 08:15 AM - 09:00 PM |
| Saturday | 08:15 AM - 09:00 PM |
| Sunday | 09:00 AM - 07:00 PM |
How to go there
Location
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