Orchid Spa

+1 704-454-5731

4351 Main St #107, Harrisburg, NC 28075 United States of America

Open Today: -

Quick Facts About Orchid Spa

Strengths of Orchid Spa:

1. Talented staff: Multiple comments mention the talented staff at Orchid Spa, specifically praising the ladies who work there. This indicates that the spa has skilled and experienced technicians who are capable of delivering high-quality services.

2. Consistency in service: Several comments mention that the pedicures and nails always turn out well at Orchid Spa. This consistency suggests that customers can rely on the spa to consistently deliver good results and meet their expectations.

3. Good conversation: One comment mentions that customers can always expect good conversation when they visit Orchid Spa. This indicates that the staff at the spa create a friendly and welcoming atmosphere, making customers feel comfortable and engaged during their visit.

4. Positive vibe: Customers appreciate the positive energy and vibe at Orchid Spa. The comments mention that the staff members have great personalities and create a positive atmosphere. This is important as it contributes to the overall customer experience and makes the visit more enjoyable.

5. Accommodating appointments: One comment mentions that Orchid Spa helped all the other appointments at the customer's designated time, as well as accepting walk-ins. This suggests that the spa is flexible and willing to accommodate customers to ensure they are seen in a timely manner.

6. Diverse range of services: Customers mention getting services like manicures, pedicures, callus pedicures, nail designs, dip manicures, and waxing done at Orchid Spa. This indicates that the spa offers a diverse range of services to cater to different customer preferences and needs.

7. Attention to personal needs: A customer mentions that one of the staff members, Jackie, is patient and caring due to their physical needs. This suggests that the staff at Orchid Spa are attentive to individual customer needs and provide personalized service to ensure customer satisfaction.

8. Clean and welcoming environment: One comment mentions that the salon is clean and welcoming. This indicates that the spa maintains a clean and hygienic environment, which is essential for customer comfort and satisfaction.

Weaknesses of Orchid Spa:

1. Racial discrimination: One negative comment highlights a negative experience where the customer felt discriminated against at Orchid Spa. The comment mentions that as the only black customer, they felt ignored while others were being helped. This is a serious issue that suggests a potential weakness in customer service and diversity and inclusion practices at the spa.

2. Inconsistent prioritization: Another negative comment mentions that as more employees came, they skipped around the customer and continued to help others. This suggests that there might be inconsistencies in how customers are prioritized and served, potentially leading to dissatisfaction and frustration.

Overall, Orchid Spa appears to have several strengths such as talented staff, consistency in service, positive atmosphere, good conversation, accommodating appointments, a diverse range of services, attention to personal needs, and a clean and welcoming environment. However, the spa should address the issue of racial discrimination highlighted in one of the comments and work on consistent prioritization of customers to improve customer satisfaction.

Best TL Reviews

Orchid spa is a great little spot. All the ladies there are extremely talented and both manicures and pedicures. I have never had a bad pedicure coming here. I like to get the callus pedicure because you get extra foot scrubbing. You’re always in for a good conversation and great services when you visit Orchid spa!

Kayona SLAYED my nails. She was so great at helping me figure out what I wanted to do, too! I loved her vibe and had such a great time with her! Highly recommend ????

I made an appointment to get a gel manicure and they helped all the other appointments at my time and walk-ins. As more employees came they skipped around me and continued to help other people. I do not recommend this place as I was the only black costumer and everyone else was helped over me. These establishment is racist and if I could leave zero stars I would.

Sonata slayed my nails as usual !! they always look so pretty ❤️

Wendy gave me a picture perfect dip manicure. The salon is clean and welcoming. It was my first time, but I will definitely be going back.

My daughter and I are obsessed. We had Michelle and Yaya and we LOVE our nails. We always go to salons and always leave disappointed because they can never do the designs we want. Michelle and Yaya went above and beyond to make sure we had everything we wanted. Highly recommend this place.

My new “go to” place for nails. They always look amazing and last a very long time. Got my first fill there, and I absolutely love how they turned out!

I have been to this place a few times. Everytime I go jackie does my nails. I was in a bad car accident sometime ago. Jackie is very patient and caring due to my physical needs. Very welcoming and good vibe all the way around. Nice girls there. They do great work and great waxing too. I will most definitely be going back. So try them out. You will not regret that you did.