Quick Facts About Illinois Nails
Illinois Nails, based on the comments given, has a mix of strengths and weaknesses. These comments provide insight into the experiences of different customers, allowing us to analyze the overall performance of the nail salon.
Starting with the strengths, one customer highlighted that Helen did an amazing job on their nails, taking her time and effort to make them look pretty and shiny. This positive feedback indicates that there are skilled technicians at Illinois Nails who can deliver good-quality work.
Another strength mentioned by a long-time customer is the competitive pricing and great service. They mentioned that they have been going to Illinois Nails for two decades because of the reasonable prices and consistently good service. This suggests that the salon offers value for money and has been able to maintain customer loyalty over a long period.
Cleanliness and friendly service were also praised by one customer. A clean environment is crucial for maintaining hygiene and customer satisfaction, so having a super clean salon can be considered a strength. Additionally, the friendly demeanor of the staff helps create a welcoming and comfortable experience for customers.
Now, let's move on to the weaknesses highlighted in the comments. One customer complained about the thickness and poor quality of their no-chip nails, stating that their 4-year-old granddaughter could do a better job with polish. This indicates that the salon might have inconsistencies in terms of the skills and expertise of its technicians.
Another customer expressed disappointment with rushed and poor-quality work. They mentioned that the gel nails were applied too thickly, didn't look natural, and were not painted evenly. This suggests a lack of attention to detail and a rush to complete services, resulting in subpar outcomes for customers.
Customer service appears to be a weakness as well. One customer mentioned that Anna did a great job on their nails, but added that the salon consistently opened late and was difficult to reach over the phone. Another customer mentioned feeling ignored and treated rudely by the salon staff, specifically referring to Helen. These issues with punctuality, communication, and rude behavior can negatively impact the overall customer experience.
Long wait times were another common complaint. One customer mentioned waiting for two hours and being passed over by the technicians. This suggests a lack of organization and proper scheduling, leading to frustration and customer dissatisfaction.
In addition, the lack of variety in nail services was mentioned by a customer who stated that Illinois Nails only offers rhinestones with gel services. This limited selection may not meet the preferences and desires of certain customers.
Lastly, a customer mentioned finding the salon overpriced compared to other options in the area. This suggests that the value for money may not be consistent across all services offered at Illinois Nails.
In conclusion, Illinois Nails has strengths in terms of skilled technicians, competitive pricing, cleanliness, and friendly service. However, they also have weaknesses in the form of inconsistent quality, poor customer service, long wait times, limited service options, and potentially high prices. Addressing these weaknesses could potentially improve the overall customer experience at Illinois Nails.
Best TL Reviews
The worst..... my no chip was super thick. My 4 year granddaughter can do better with polish. They look terrible! The technician didn't even moisturize my hands. She said "your done". Definitely not a spa. On my way to another nail salon to have this no chip removed. It is the worst no chip I have ever gotten.
Helen did amazing on my nails!!! She took her time and effort to make them look pretty and shiny! Absolutely loved it! :)
The gel was put on too thick & does not look natural. I wanted nails shortened , but not completely cut off. Also my whole nail was not completely painted. They rush & do poor quality work. Very disappointed!!!! I will look for a new place to go!!!
I've been getting my mani/pedi here for 2 decades. Best prices and always great service. They offer many options, and if you bring in a pic, they can do it exactly the same. Their no chip really lasts for a long time, and I never messed them up, even with heavy cleaning chemicals, they don't smear or chip. Never go wrong with quality and prices compared to many places I've tried. I always come back to IL nails. ????
I absolutely love and adore Anna, and when she does my nails. The issue is they are never and I emphasize never open on time and then you know they’re in there and they’re not answering the phone either. Sadly, they have lost a customer. Nail shops are Dyme-A-Duzin. I will find somewhere else.
This place is super clean,
People are friendly and they do great job
I stopped going to Illinois Nails because I waited 2 hours about 3 weeks ago, I was done with my pedicure and Eric took 2 women, when he was supposed to take me. I was told 10 min by Cindy, then that turned into 40 min, Then Helen told me 10 min, that turned into another 40 min. So I got up and told Helen I was leaving. She said something to Eric in their language and she told me 10 min, I told her no I'm leaving. She kept saying so sorry to me. Then yesterday I was ignored when I signed in. Then a women came in and she was greeted by Helen, and she said her daughter was coming as well and Helen said ok. She sent her to wash her hands and I was still waiting, and she still didn't say anything to me. I had an appointment for 1pm with Tony and still waited for 30 min. At 1:30 he proceeded to do the other women's nails, so I crossed my name off the sign in sheet and left. I will not be going back. Helen is RUDE!!!!! She doesn't know how to run a business and also lacks in personal skills!!!! I will miss Cindy, she is the Best. They are also over priced!!!! My daughter referred me to a much better nail salon. So much better than Illinois Nails!!!! They are nice, and better selection for polish, and the price is much better too!!!!
Called this morning and they said to come in at 1:30 for a fill. So I got here at 1:15. It’s going on 1:45 and still sitting, waiting… Finally at 1:50, a tech comes up to me to choose a color, but to wait 5 minutes. At 2:15, they called me over. The tech proceeded to take care of 10 other things. Then began. I asked about rhinestones, and she said they only to rhinestones if you get gel!! NEVER HEARD OF THIS. I don’t recommend this place, not sure how there’s such great reviews. My experience was horrible.
Place Pictures
Illinois Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 10:00 AM - 07:30 PM |
|---|---|
| Tuesday | 10:00 AM - 07:30 PM |
| Wednesday | 10:00 AM - 07:30 PM |
| Thursday | 10:00 AM - 07:30 PM |
| Friday | 10:00 AM - 07:30 PM |
| Saturday | 10:00 AM - 07:00 PM |
| Sunday | Closed |
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Location
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