Quick Facts About Best Friends Doggie Day Spa
Best Friends Doggie Day Spa has several strengths that make them highly recommended by customers. One key strength is their understanding and empathy towards the grooming needs of dogs. One customer mentioned that they had to wait for six weeks to get an appointment, but the groomer and owner were non-judgmental about the condition of the dogs and explained all the options for haircuts. This shows that the staff at Best Friends Doggie Day Spa are considerate and accommodating, willing to work with the specific needs of each dog.
Additionally, the team at Best Friends Doggie Day Spa is highly knowledgeable and attentive. Customers appreciate that the staff asks health questions and notifies them of any concerns they notice during the grooming process. This attention to detail ensures that any health issues can be addressed promptly. Furthermore, the staff's expertise shines through in their grooming skills, as customers consistently praise the excellent results they achieve. The groomers at Best Friends Doggie Day Spa are described as "rockstars" who know what they are doing.
Another strength of Best Friends Doggie Day Spa is their personalized and welcoming customer service. They take the time to develop relationships with their clients and make them feel valued. One customer mentioned that the staff remembered their dog by name and expressed genuine care and concern for their well-being. This level of personalized service creates a positive and trusting atmosphere for both the dogs and their owners.
Moreover, Best Friends Doggie Day Spa demonstrates flexibility and adaptability in their services. They were able to accommodate a fearful dog with female aggression by allowing the owner to stay within visibility view. The staff took extra measures to ensure the dog's comfort and safety, using slow movements and gentle reassurance throughout the grooming process. This level of care and understanding is commendable, as it shows that Best Friends Doggie Day Spa goes above and beyond to accommodate the specific needs of each dog.
However, there are also weaknesses that should be addressed. One common concern mentioned by customers is the payment method. Best Friends Doggie Day Spa only accepts cash or check, which can be inconvenient for customers who often rely on card payments. While this may not directly affect the quality of service, it can be a hassle for some customers who may forget to withdraw cash before their appointment. Implementing a card payment option could alleviate this issue and improve the overall customer experience.
Another weakness mentioned is a change in ownership. One customer expressed concern about the departure of previous groomers Sharon and Jackie, saying they will need to find another groomer who will show the same respect to their cat. This raises questions about consistency in service quality and whether the new owner will maintain the same level of care and expertise. Best Friends Doggie Day Spa should address these concerns proactively by ensuring the new groomers are properly trained and uphold the same standards that the customers expect.
In conclusion, Best Friends Doggie Day Spa has several strengths that contribute to its positive reputation. The understanding and accommodating nature of the staff, their attentiveness and expertise, and their personalized customer service all contribute to a great grooming experience for both dogs and owners. However, it is important for Best Friends Doggie Day Spa to address the weaknesses mentioned, such as the limited payment options and the concerns regarding the change in ownership, to maintain and improve their overall quality of service.
Best TL Reviews
Moved here in July, needed a grooming appointment for my two poodle mixes ASAP!
(Lab/poodle with very curly coat and Old English Sheepdog/Poodle with a flatter coat for reference)
The groomer didn’t have any availability for 6 weeks. By the time I brought my dogs in, they were in desperate need. No judgment from the groomer and owner. They understood entirely, explained all of the options for haircuts. I came out with two beautiful dogs! Now I book my next appointment while I’m there for pick up, because they get busy - but they are worth it!!
The team here is kind, attentive, and know what they are doing. They’ve asked health questions, explained what they’ve noticed on my dogs (one has allergies and can lick at his paws a lot- they made sure I knew, if I wasn’t already aware), and are overall rockstars.
My only downside is, they are cash or check only and I’m just bad at remembering to pull out cash. But I’ll continue to do it because they are so great.
Definitely recommend!
They took such good care of my cat 'Susie' and she looked beautiful after being bathed and brushed out but now that Sharon and Jackie are gone I will need to look for another groomer that will show the same respect to her,I dont know the new owner and after hearing a couple stories about her I have no desire to take my Susie there any longer.
My 1 yo boxer needed a nail trimming so I took him to Best Friends and Sue Butterfield did a great job on a squirmy dog. He has been with Sue several times now and does better each time.
I have been a customer for quite some time and I never have had anything other than a Great Experience...The Staff is Phenomenal... I'm Always Greeted with a Smile & my Dogs look Fabulous... Awesome Skills & Excellent Service... Thanks Best Friends Pet Care!!!
This place is always exceptional, I've come here for years! I have a husky and I understand how challenging they can be to bathe and yet I always get him back looking spiffy and completely not stressed which does not happen at the bigger places like Pet Supplies Plus and Petco.
Could not recommend higher :D
These people are amazing
The ladies here are absolutely amazing! They really take the time to do a great job and make you and your dogs feel welcome. We hadn't brought in our pit bull for a couple months and when I called to book an appointment, the woman knew exactly who I was and was saying how she had been thinking about my dog, Tank! It warmed my heart knowing that my dogs are loved, remembered and cared for here. I will never take my dogs anywhere else. Thank you Best Friends Doggie Day Spa, all you ladies are wonderful ????
They were able to get Charlie the cat in on short notice and really listened to my concerns for his dry skin, recommending many things. His nails are shorter, his coat is shinier and softer than ever from a deep conditioning shampoo, and he even smells wonderful! We will definitely be back!
My dog has female aggression towards people due to the way he was treated as a puppy before I got him. So i was scared having all female groomers. He's a very loving dog but skittish and has super separation anxiety away from Me. While there, they allowed me to stay within visibility view so he was more comfortable. They did a bath, blow dry and nail cut and buff all for a super affordable price. Now my fur baby is OK with baths but not blow dry. He was flailing around and terrified. Mind you he's a 70lbs lab mix. The owner came right in and sat on the table the dogs stand on and basically coddled him and lulled him until he calmed down. All while I'm still in view. He finely relaxed and the owner still sat and held him through the whole thing assuring he was as comfortable as possible. They were very caring and made sure to be slow moving with their hands to make sure he didn't get startled and to assure him he was safe. He was a happy dog going in and an even happier dog coming out. I highly recommend them!!!!
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Best Friends Doggie Day Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
Today
Opening Hours
| Monday | 07:00 AM - 05:30 PM |
|---|---|
| Tuesday | 07:00 AM - 05:30 PM |
| Wednesday | 07:00 AM - 05:30 PM |
| Thursday | 07:00 AM - 05:30 PM |
| Friday | 07:00 AM - 05:30 PM |
| Saturday | 09:00 AM - 02:00 PM |
| Sunday | Closed |
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