Quick Facts About Kim's Beauty
Kim's Beauty place has both strengths and weaknesses based on the comments provided. It is important to analyze and evaluate these comments to understand the overall customer experience and the aspects that need improvement.
One of the strengths mentioned is the wide variety of products available at Kim's Beauty place. One customer appreciated the fact that they can find everything they need in one place. This indicates that the store offers a diverse range of beauty products, which can be advantageous for customers looking for convenience and a one-stop shopping experience.
Another strength mentioned is the friendly and attentive nature of the woman working at the store. This positive customer service experience can make customers feel welcomed and valued, leading to a better overall shopping experience.
On the other hand, there are several weaknesses highlighted by the customers. One major issue is the lack of availability of desired products. Multiple customers mentioned that the store did not have the items they needed, causing disappointment and frustration. This suggests a problem with inventory management and stocking, which can lead to customer dissatisfaction and potential loss of sales.
The inconsistent opening and closing times also pose a weakness. According to customer feedback, the store never opens or closes on time, causing inconvenience for customers who plan their visits accordingly. This inconsistency can negatively impact customer trust and loyalty.
Poor customer service is another weakness mentioned in the comments. Customers reported receiving disrespectful treatment from the store employees. Lack of greetings, ignoring customer inquiries, rude behavior, and prioritizing other customers over those who arrived earlier are all factors contributing to a negative customer service experience. This can create a negative perception of the store and discourage customers from returning.
The return policy at Kim's Beauty place is also seen as a weakness. One customer mentioned that they were not allowed to return or exchange a product even though they had a valid reason. This indicates a lack of flexibility and customer-centric approach, potentially leading to customer dissatisfaction and negative word-of-mouth.
Finally, the high price of wigs was mentioned as a weakness. Pricing plays an important role in customer decision-making, and if the prices are seen as too high compared to other alternatives, customers may be deterred from making a purchase.
In conclusion, Kim's Beauty place has both strengths and weaknesses based on the comments provided. While the store offers a wide variety of products and friendly customer service, there are notable weaknesses such as the lack of product availability, inconsistent opening and closing times, poor customer service, inflexible return policy, and high prices. Addressing these weaknesses could significantly improve the overall customer experience and satisfaction at Kim's Beauty place.
Best TL Reviews
They didn't have what I needed a call before I got there and he told me he had what I need it and when I got there it's not what I needed they don't never got what you needed be supply stores ain't like they used to be anymore used to be able to get a lot of hair now it's less hair and it's so expensive smh
They never open on time and they never close on time.. they open and close when they feel like it . They don’t have a good selection of things and this is sad because they are the only beauty supply and Bloomington.
Me gusta porque encuentras de todo! La mujer es muy amable y atenta
So there's a 3 day return policy I bought two types of hair not sure which one I would need. I couldn't make the hour and 10 minutes drive today before going to work, I bought this hair on Monday and they are closed for Thanksgiving on Thursday so I politely asked if I could please make the trip Friday and the young woman who answered the phone would not let me speak to the owner about this she also decided to leave me on hold for a while only to come back on the phone again I was polite saying yes ma'am just for her to hang up on me. Honestly the disrespect of these kids today is phenomenal SMH
Believe the reviews that say the workers at this store are terrible. They are not lying. At all ???? This is the worst beauty supply store I have ever been to, and considering that I’m from Chicago I’ve been to a lot. First time visiting, I walk in and someone behind the counter tells me to leave my book bag upfront. Cool. I wait to hand it to her so that she can put it somewhere safe. After 6 customers she tells me to, “Just sit it down” and walks away, so I grab my wallet out of it and sat it behind the counter so no one will take it. I go look for my item, and as I walk away I hear a loud thud from her moving my book bag and throwing it on the floor in front of the counter where anyone can walk away with it. Keep in mind I am a student coming from school, and I have an almost $2000 laptop in my book bag that she just threw on the ground ????
They did not have the item I was looking for. I grab my book bag to leave, but supposedly they have to unlock the door for customers to leave. She unlocks the door and slams it behind me ????. It’s 2021 no one says ratchet anymore, but I have to because that’s exactly what this store is due to the workers making it that way.
had exactly what I Wanted but Wigs was high in price
If I could leave NO stars I would. I walked into the store, straight to the check-out counter, and wasn't greeted at all. Both sales ladies kept on with their conversation in front of me while I waited to be assisted. I had questions about the type inventory pieces they carried and was planning on purchasing. The lady at the counter let 5 customers who already their items in hand cut in front of me, so she could decrease her line, but she could've just answered all my questions since I was in line before all of them and then moved on to the other customers behind me. Terrible customer service. I ended up walking out of the store without purchasing because I knew they didn't care about me as a customer. This was my first time in the store and I am definitely not thinking about returning from the awful service I received. Makes all Black Owned Businesses look bad. I would NOT recommend wasting your time here at all.
Yes Beauty Supply here I come!!
So she said she was supposed to open at 12pm I get there early because my previous appointment got out earlier than expected and I didn’t want to go all the way home to go back out. 12pm comes around and it isn’t open so I’m like okay ill give her a few minutes and then 10 minutes later I see her get out of her car to go finally unlock the door and I asked her if she was open and all she did was roll her eyes and says “when I’m ready” as if she wasn’t the one that was late lol they give business licenses to just anybody these days.
Kim's Beauty Info
Amenities
Service options
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In-store shopping
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Quick visit
Payments
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NFC mobile payments
Today
Opening Hours
| Monday | 10:00 AM - 06:50 PM |
|---|---|
| Tuesday | 10:00 AM - 06:50 PM |
| Wednesday | 10:00 AM - 06:50 PM |
| Thursday | 10:00 AM - 06:50 PM |
| Friday | 10:00 AM - 06:50 PM |
| Saturday | 10:00 AM - 06:50 PM |
| Sunday | 02:00 AM - 05:00 PM |
How to go there
Location
Places