Quick Facts About Solar Nails
Solar Nails has received a mix of positive and negative comments from customers, highlighting both the strengths and weaknesses of the salon.
One of the main strengths of the salon mentioned by customers is the friendly and welcoming atmosphere. Many customers appreciate the warm and inviting nature of the staff, with one comment mentioning that they love bringing their daughter to the salon as she is made to feel special every time. This indicates that the staff at Solar Nails are attentive to their clients' needs and strive to create a positive experience for them.
Another strength mentioned by a customer is the quality of the pedicure session they received. The customer describes it as the best pedicure they have ever had and praises the technician for taking their time and ensuring that everything looked perfect. This suggests that the salon has skilled technicians who deliver excellent results and pay attention to detail.
Additionally, some customers feel a strong sense of loyalty towards Solar Nails. One comment states that they cannot imagine using any other nail salon and that the staff at Solar Nails are like family. This loyalty indicates that the salon has built a strong reputation and has managed to create a loyal customer base through their services and customer care.
However, there are also weaknesses mentioned by customers that Solar Nails should address. One recurring issue is the inconsistency in service quality. One customer mentions receiving a poor experience from a technician named John, describing his attitude as horrible and their nails peeling off just two days after the service. This indicates that there may be some inconsistency in the skills and professionalism of the staff, with certain technicians not meeting the expectations of customers.
Another weakness brought up by a customer is the lack of professionalism in responding to complaints. They mention that John, the technician who provided the poor service, did not take responsibility for the issue and even responded rudely to the customer's dissatisfaction. This suggests a lack of proper training in customer service and conflict resolution, which could negatively impact the overall experience for customers.
Other weaknesses mentioned include cleanliness and attention to detail. One customer felt that the salon was not very clean and that the technicians did not ask for permission before using certain tools on their feet. This raises concerns about hygiene practices at the salon and might be off-putting for some customers. Another customer mentioned that their nails were not fully painted and had to ask the technician to fix it, indicating a lack of attention to detail during the service.
Lastly, a customer mentioned a discrepancy in pricing. They were quoted one price but had to pay a significantly higher amount when checking out. This suggests a lack of clarity and transparency in pricing, which can lead to customer dissatisfaction and confusion.
In conclusion, Solar Nails has strengths such as a friendly atmosphere, talented technicians, and a loyal customer base. However, they also have weaknesses in terms of inconsistent service quality, unprofessional responses to complaints, cleanliness issues, lack of attention to detail, and pricing discrepancies. Solar Nails should address these weaknesses to improve the overall customer experience and maintain their reputation.
Best TL Reviews
I have been using this salon for the last 3 years and I absolutely love these people!! They are friendly and love when I bring my daughter in to get her nails done. She's 8 and they make her feel super special every time!
I came in and got my nails dipped by John. His attitude and service was horrible. My top coat and nails were peeling off by the second day. Below in the reply he won’t take responsibility, it will be my fault. I’m not sure what makes this clown think he’s cute or a good enough nail technician to be rude? If you read the comments, he is very unprofessional in handling clients that are unhappy with his or his employees service and lack of knowledge. I now go to a salon in St. Mary’s that has better technique and customer service. Go sit down John!
This place is PHENOMENAL!!! They really perfect the art of what they do here!! Best pedicure session I EVER had!! The guy I had took his time, made sure everything looked perfect before finishing!!
I love Solar Nails. I can't imagine using any other nail salon. They know what I like and the aim to please. They're like family you like.
My niece and I went in for mani pedis and the two ladies did very well on my nieces nails. They were super sweet and her nails look amazing. The man who did my nails did not do a good job. He left my skin super dry and didn’t fully paint my nails. I had to ask him to fully paint my nails. When he tried to fix it he got paint all around the sides of my nails and looked at me crazy when I asked him to please clean it.
I love how Steve does pedicures he pays attention to details ; however, John did gel polish on my hands after I requested a full manicure and the polishing was horrible literally peeling before I left the salon so I requested removal of the polish . Also pay attention to pricing when I asked the technician doing my pedicure what my total was he told me $59 ( deluxe pedi, French, gel polish) upon checking out my Total was $98 (after John removed my polish).
It was okay. They were very nice but I didn't think they were very clean. They also didn't ask my permission before using that cheese grater thing on my feet. Those things are super unhygienic. Also, I had polish everywhere and had to go back and ask them to clean up my mani.
I had a wonderful experience with Jon and steven with doing my hands and feet. I will never go any where else.
Place Pictures
Solar Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Payments
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Debit cards
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Credit cards
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | Closed |
How to go there
Location
Places
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