Salisbury Beauty Supply

+1 443-944-0745

1009 S Salisbury Blvd, Salisbury, MD 21801 United States of America

Open Today: -

Quick Facts About Salisbury Beauty Supply

Salisbury Beauty Supply has several strengths and weaknesses based on the comments provided.

One of the strengths mentioned is that the store has a wide variety of hair products, stylish clothing, and jewelry. This indicates that they have a diverse range of products, making it a convenient one-stop shop for customers looking for beauty and fashion items. Additionally, the store is praised for its affordable prices, which is another strength as customers appreciate getting good value for their money. The comment about always having everything needed and accessible at all times also indicates that the store is well-stocked and reliable in terms of product availability.

Another strength highlighted in the comments is the excellent customer service experienced by some customers. The positive feedback regarding helpful and knowledgeable staff members demonstrates that the store has capable employees who can provide assistance and information to customers. This creates a positive shopping experience and fosters customer loyalty.

However, there are also some weaknesses mentioned in the comments, primarily related to poor customer service experiences. The comment about the people who run the store being rude suggests that some customers have had negative interactions with the staff. This can significantly impact the overall shopping experience and potentially deter customers from returning or recommending the store to others. The comment about employees focusing on their personal cell phones rather than engaging with customers also highlights a lack of professionalism and attentiveness.

Another weakness mentioned is the limited selection of certain products, specifically mentioning the need for more variety in wig styles. This suggests that the store may not cater to all customer preferences or may not be as comprehensive as other beauty supply stores in terms of product options. This could potentially result in some customers not finding what they are looking for and seeking out other stores with a wider range of choices.

Overall, Salisbury Beauty Supply has strengths such as a diverse product range, affordable prices, and positive customer service experiences. However, the weaknesses in customer service and limited product selection may impact the overall shopping experience and customer satisfaction. In order to improve, the store should focus on addressing the issues raised regarding staff behavior, customer engagement, and product variety. Training or re-training of staff members in customer service skills and ensuring they are attentive and professional can help improve the overall shopping experience. Additionally, expanding the product range to cater to a wider range of customer preferences can enhance customer satisfaction and loyalty. By addressing these weaknesses, Salisbury Beauty Supply can improve its reputation and attract more customers.

Best TL Reviews

The store has everything you want when looking for hair products, some stylish clothing and jewelry but the people that runs the store is rude af

I went today for the first time, and I couldn't possibly be any happier! The 2 ladies that helped me and my mother-in-law were absolute sweethearts, and very knowledgeable! Prices are fantastic! Quality is superb! We will definitely be back, and highly recommend this shop to all our friends!

Always has everything needed and accessible all times. Overall it is the best store I've gone to

Poor customer service. When I walked in, 2 females were standing near the front door, looking at their phones and didn't speak. One walked by me to go to the back and still didn't say a word. Went to look at wigs and that female was busy looking at her phone, never spoke or asked if I needed any assistance. The only time someone spoke is when I was leaving and it was the gentleman behind the counter. The customer service used to be decent. Staff may need to be trained or re-trained to improve their customer service skills. If they don't like engaging with customers they should find jobs where there's little to no interaction with customers and personal cell phone use is priority.

Out of all the beauty places around Salisbury,this one is the best. 99% of the time they have everything I need . And the cheapest prices around.

Love this store always leave out of the store with a smile

I have always been to this store since they opened. However, I went over the past weekend with my daughter to buy hair. I made my way to the wig area as usual. One of the workers there that I have never seen before had a really bad attitude for absolutely nothing. Never offered to help me even when I asked for help she was rude and ignored me intentionally. She was helping another customer that she clearly knew. She took her time helping her and gave me the side eye because she knew I was waiting for help. Another employee came over but never helped me instead she started helping the customer that the other rude employee was helping. Bottom line, they never helped me. I was about to make a scene but my daughter was with me. The worst experience I’ve ever had. Whom ever the new rude girl is she needs to be fired because her attitude and rude behavior would never be tolerated at my store.

Next best hair store in Salisbury also the biggest, we call it the hair mall! They have some good selection but could have more different styles then some of the ones they have