Quick Facts About Nails!
Strengths:
1. Fast service: Several comments mentioned that the salon was able to accommodate them quickly and get them in for their appointments without much delay.
2. Attention to detail: One positive comment praised a nail technician named Yen for her excellent work and attention to detail. The customer stated that Yen spent time on their nails and ensured that every small detail was taken care of.
3. Willingness to fix mistakes: Another comment mentioned that the salon is willing to fix any issues if the customer speaks up while they are still at the salon. The comment stated that if something didn't look right, the salon would not let the customer leave without fixing it.
4. Friendly staff: Several positive comments mentioned that the staff at Nails! place were friendly and easy to work with. They were easy to communicate with and would ask multiple times if the customer was happy with their nails before they left.
Weaknesses:
1. Rushed service: One comment mentioned that their nails were done quickly, but the technician was in a hurry and made some mistakes. The customer observed bubbles on a couple of their nails and had a split skin from a nail being cut too short.
2. Poor customer service: One comment mentioned that the owner of the salon responded unprofessionally to negative reviews and that they would not be visiting the salon because of it. This suggests that the owner may not handle complaints well and may not provide good customer service in these situations.
3. Unfriendly receptionist: A potential customer commented that the receptionist had a bad attitude, no greeting, smile, or customer service in her tone or expression. This can give a negative impression of the salon and deter customers from returning.
4. Inconsistent results: One comment mentioned that a nail technician did not do what was requested, despite being shown an inspiration picture. The customer had to ask multiple times for it to be fixed, and the technician got mad and threw her tools down. This indicates a lack of consistency in the quality of the service provided.
Overall Assessment:
Based on the comments, Nails! place has some strengths, such as fast service, attention to detail (in some cases), and a friendly staff. However, there are also weaknesses, including rushed service resulting in mistakes, poor customer service from the owner, an unfriendly receptionist, and inconsistent results. It is clear that there are some areas where the salon needs improvement, particularly in terms of customer service and ensuring consistent and satisfactory results for all customers.
Best TL Reviews
I booked an appointment and they got me in very fast. I got a full set with french tips. The nails in general look great to the untrained eye. The lady who did my nails was in a hurry and did them super fast so a couple of my nails have bubbles but not a big deal because it's very common.
While trimming my nails before adding tips she accidentally cut my nail too short and split the skin...still not a big deal it was an accident. Then while filing the nails down before putting top coat on she got too close to a couple of my cuticles so now I have two sore fingers. (Trying to stay positive)
It's wasnt my worst experience but it definitely wasn't worth what I paid. I will not be returning.
Update: one photo is the damage from the lady buffing the nail too deep, one is of the bubbles on the nail, and the other shows the french tip not fully covering my nail.
showed the nail tech a simple inspiration picture and she did not do anything close to what I wanted and after asking her multiple times to fix it she got mad and rudely threw her tools down. After 5 attempts of asking I gave up and dealt with what I had. Will not be going back
The first picture is what I requested and the second is what i got
Update: talked to the “manager” who said he would refund me 30$ because that’s how much I paid for having these fixed at IVY Nails, and after originally paying 55$ for these awful nails done I was ok with it. he then texted me and said he would not give me a refund because I used my human right “freedom of speech” to write a review. I advise everyone to stay away from this place, the dishonesty is unbelievable.
Will be taking this matter to Tooele City.
Yen did an amazing job on my nails. I simply came in for a fill, but she spent her time on me and paid attention to the small detail. I'm always pleased when I come here. If I ever had an issue with something that didn't look right, they will not let me leave without fixing it. They are all very easy to work with and easy to communicate with. They will ask a hand full of times of you are happy with your nails before you leave. If you are leaving here and posting a bad review, it's because you didn't speak up while you were there. They are all awesome!
Sadly, after reading how the owner responds to people, I will not be going to this salon. Even if people are complaining and upsetting, professionalism is expected when running a business. Good customer service doesn't mean we always agree with the complaints were are getting, but the way they are handled speaks volumes.
New to Tooele, and this place was recommended. Unfortunately, i walked in and wanted to walk right back out by the receptionist’s face expression but i didn’t. Place needs a new receptionist. Inquiring of availability and she just had the worst attitude in her face, no kind of greeting, smile or customer service in her face or tone. Ended up not having availability so i left anyways, but I’m never going back there again.
The worst nail place I’ve ever visited!!! Literally a 10 minute pedicure timed! she file my fingers more then my actual nail plate. I do not recommend this place, such an unfriendly environment and just Terrible overall.
They were so fast and so clean! I loved the service so much! The only reason I didn’t give five stars because I still had so much dead skin left on my feet after the pedicure. They women were so nice! I got nicked on my toe (which can happen & it’s completely fine) the lady was so nice and gentle after I could tell she felt so bad ! They were caring and so sweet ! If I’m ever in tooele I will definitely be going back ! I love my toes and my finger nails!
Nice to have a place where you can sit and have a pedicure without a reservation. Super friendly staff.
Place Pictures
Nails! Info
Amenities
Health & safety
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Appointment required
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Amenities
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Restroom
Crowd
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LGBTQ+ friendly
Payments
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Debit cards
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Credit cards
Today
Opening Hours
| Monday | 09:30 AM - 07:00 PM |
|---|---|
| Tuesday | 09:30 AM - 07:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 08:45 AM - 05:45 PM |
| Sunday | Closed |
How to go there
Location
Places
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