Hollywood Nails N Spa (Brunswick Forest)

+1 910-399-1311

1120 East Cutlar Crossing #208, Leland, NC 28451 United States of America

Open Today: -

Quick Facts About Hollywood Nails N Spa (Brunswick Forest)

Hollywood Nails N Spa in Brunswick Forest has received mostly positive reviews from customers. Some of the strengths of the salon include its cleanliness, friendly staff, skilled nail technicians, relaxing atmosphere, and quality services.

One recurring comment is the cleanliness of the salon. Customers have mentioned that the place is clean and smells great, which contributes to a pleasant experience during their visit. This is a strength because a clean environment is important for a spa and nail salon, ensuring that customers feel comfortable and hygienic standards are upheld.

The staff and nail technicians at Hollywood Nails N Spa receive positive feedback for their friendliness and attentiveness. Customers appreciate the kind and attentive service they receive and have specifically mentioned technicians like Don, Mike, Jenny, and Sean providing excellent nail care. Friendly and attentive staff are a strength because they contribute to a positive customer experience and make customers feel welcomed and valued.

The quality of the services provided is another strength mentioned in the reviews. Customers have complimented the meticulousness of the technicians and the satisfaction they feel with their nail treatments. The longevity of the nail applications is also praised, as customers mention that their nails still look amazing even after several weeks. This shows that the nail technicians at Hollywood Nails N Spa have a high level of expertise and skill in their craft.

Additionally, the relaxing atmosphere of the salon is appreciated by customers. They comment on the quiet and relaxing environment that allows them to unwind during their nail treatments. This helps create a positive experience and contributes to the overall satisfaction of customers.

Furthermore, many customers commend the salon for its pedicure services. They mention feeling pampered and relaxed during their pedicure treatments, which speaks to the quality and attention given to these services.

However, there are also some weaknesses or areas for improvement mentioned in the comments. One issue is the decline in eyebrow waxing service since the change in ownership. A former customer mentions being turned away multiple times and missing the speed and efficiency of the service provided by the previous owner, Sarah. This suggests that the salon may need to improve their eyebrow waxing service and ensure that customers can reliably book appointments for this service.

Another weakness mentioned is the issue with punctuality and appointment management. One customer expresses frustration about being kept waiting and the staff not respecting their appointment time. The customer feels that they were rushed and the quality of their service was affected. This indicates a need for the salon to improve their appointment management and ensure that they allocate enough time for each customer without causing delays or compromising the quality of the service.

Additionally, there are complaints about the owner of the salon being rude and not treating customers with respect. Multiple customers mention encountering rude behavior from the owner. This is a significant weakness because it can create a negative atmosphere and deter customers from returning. The owner should prioritize customer satisfaction and provide a friendly and welcoming environment for all customers.

In conclusion, Hollywood Nails N Spa in Brunswick Forest has several strengths, such as its cleanliness, friendly staff, skilled technicians, relaxing atmosphere, and quality services. However, there are also areas for improvement, including the eyebrow waxing service, appointment management, and addressing the issue of rude behavior from the owner. By addressing these weaknesses, the salon can enhance the overall customer experience and build a stronger reputation within the community.

Best TL Reviews

Hadn’t had my nails done in years. Booked an apt with Don. They were on time, clean, no rush, and nice and quiet and relaxing. Don was gentle with my thin nails, and very meticulous. He provided pleasant conversations and have a great hand massage at the end. I had two separate sessions and my nails came out amazing! I’m 3 weeks in and need a fill, but they still look amazing! Highly recommend

The place is very clean, smells great, people are very friendly and Mike and Jenny did an amazing job. I highly recommend it!!! ???? They did a lot for only $40, I paid an extra 20 for the gel polish, but it's worth it!

Salon is clean and everyone is kind and attentive. Sean does my nails and has done a great job! Very happy with the pedicures and dip powder nails I've gotten.

Been going here for years and they do a fantastic job! I always leave so relaxed and with beautiful nails. The pedicures are wonderful too, they truly make you feel pampered! Highly recommend!

I really miss the old owners. I’ve been turned away 3 times in a row now just to get my eyebrows waxed. Sarah used to always get me in and out super quick. I’ve gone at three separate times of day in the last week. This is not the first occurrences that I’ve been turned away since the business was sold and I’m over it. Will be finding somewhere different from here on out. Very sweet people but tired of being turned away for a quick service.

TERRIBLE. I told them multiple times that I had to leave at 6 and if there wasn’t enough time to do a set then I would come back the next day no big deal. They kept saying “oh no we have time” so I trusted that. They sat me down and glued on tips. THEN LEFT. Made me wait for 20 minutes while they called someone to come in. They started my acrylic at 15 minutes til 6. AND THEN MESSED THEM UP. Made me 20 minutes late for my appointment. Did not follow the picture I showed. I wanted short square nails. They did medium length coffin. I wanted a V French tip and the lines are wonky. They barely filed the top of the nail and now the nails are bumpy too. TERRIBLE. I could’ve come back the next day if they were too busy but they are too worried about a quick dollar they rushed the job and messed it up while still making me late for my appointment.

My review is based on the fact that when they make appointments even though you may be running five or 10 minutes late they will take somebody ahead of you even if you call to let them know you’re running a few minutes behind they will let somebody else have your appointment they are not loyal to their customers who make appointments they are not loyal to their customers who come in there consistently. They also do not acknowledge room when walk in. They let you sit there and totally ignore you. And the owner of the business is extremely rude like she’s doing you a favor when in fact you’re doing them a favor by using their service.. And the owner is unbelievably rude and mean very ugly very ugly but Sean who does the nails he is absolutely amazing that’s why I wanted him and him only to do my nails they do not try to accommodate and meet the needs of people who come in there they don’t go above and beyond the owner is just very very extremely rude rude rude..

They did an amazing job on my nails! I will be going back!