Odalis Hair Salon

+1 301-216-0885

107 Washington Grove Ln, Gaithersburg, MD 20877 United States of America

Open Today: Closed

Quick Facts About Odalis Hair Salon

Odalis Hair Salon appears to have both strengths and weaknesses based on the comments provided. Starting with the strengths, the salon has a strong reputation for handling hair straightening, particularly for customers with thick and long hair. The commenter specifically praises Mrs. Odalis for consistently achieving the desired results and mentions being loyal to the salon for three years. This suggests that the salon has developed a loyal customer base due to its expertise in hair straightening for those with specific hair types.

Another strength mentioned is the courteousness and professionalism of the staff. The commenter appreciates the friendly and helpful demeanor of the salon's employees, which contributes to a positive overall experience. This suggests that the salon has a good customer service culture, which can help attract and retain customers.

Additionally, the positive experiences of other customers regarding their haircuts and barber services indicate that the salon has skilled barbers and stylists. Nelson, in particular, is highly praised for his exceptional cutting skills and attention to detail. This can be seen as a strength for the salon, as having skilled professionals can ensure customer satisfaction and positive word-of-mouth recommendations.

However, there are also weaknesses that can be identified from the comments provided. One significant weakness mentioned is the lack of transparency in pricing. One customer expressed frustration with the salon's inability to provide a clear price over the phone and felt that the prices were too high for the service received. This lack of clarity in pricing can be a turn-off for potential customers and create a sense of distrust. Therefore, it is essential for the salon to improve its pricing transparency to avoid customer dissatisfaction.

Another weakness highlighted is the negative experience of a customer who had her hair highlights done at the salon. The customer reports that her hair fell out in the front, leading to significant damage. This indicates a lack of expertise or a mistake made during the highlighting process. Any negative experiences with services can harm the reputation of the salon and discourage potential customers from visiting.

Another weakness mentioned is the salon's difficulty in handling textured hair, specifically type 4 hair. A customer with this hair type had a negative experience with the salon's washing and detangling techniques, resulting in extreme matting and hair loss. This suggests a lack of knowledge and skill in caring for and styling textured hair. It is important for a salon to have diverse expertise to cater to the needs of all hair types and textures.

Another weakness mentioned is the high price charged for certain services, particularly for a wash/set and a small haircut. This customer felt that the price was excessive and not in line with industry norms. Overcharging customers for basic services can lead to customer dissatisfaction and damage the salon's reputation.

In conclusion, Odalis Hair Salon has strengths in its ability to straighten thick and long hair effectively, as well as positive feedback regarding its barbers and customer service. However, there are weaknesses related to pricing transparency, expertise in certain hair types, and the experience of a customer who had hair damage. These weaknesses should be addressed in order to improve the overall customer experience and maintain a positive reputation in the industry.

Best TL Reviews

I absolutely love getting my hair done here. Sad that I moved out of state because I’m most comfortable having my hair straightened by Mrs.odalis. I have 3c/b ish hair , thick, and longer than 16’in and she gets my hair right every time.highly recommend 10/10. I DO NOT RELAX MY HAIR so when I say it be perfection it’s exactly that. I will be there typically about 2 1/2hrs simply because again thick hair an it’s long. I always do a deep conditioning an trimming since I only go every 5-6months . Staff is awesome on top of courteous an I been loyal to her shop the last 3years roughly .

I called on the phone to check prices. Odalis could not give a straight number over the phone. I took a chance since nearby salon was booked. For a partial color/wash/set/blowout that turned out average, it cost me $135.00. The stylist had the nerve to mess up the number on the debit card machine. Usually, I would've backed down and refused to pay that high price for service received, but I was not in the mood to argue. This was a New Years Eve treat for myself. I do not like how Odalis is so sneaky with the prices. Although Dominicans look more West African than many Black Americans, they have a chip on their shoulder about Black Americans and mentally think they're white. I bet their fellow Dominicans are not charged as much. I will NOT return!!!

I went to the salon to get my hair done couple of times which was fine. Then I thought I could trust Odalis into putting highlights in my hair which all my hair fell out on the front. Thank gosh I didn’t do the whole head. I only did the front my hair looks like it’s just breaking in the front it’s just ugly. I could just cry I’m so upset, and I paid a lot of money for this paid money to have my hair. i’m so upset so hurt. I worked really hard on my hair to get the less that it was and now I have to start all over again. Looks like I’ll be having braids in my hair all summer because of her.

Odalis did a great job on my daughter's hair, it just took 4 hours! But worth the wait.

I absolutely love Odalis and the staff!! Odalis treats all of her customers like queens. It is reassuring to go to a place and feel like your hair is always in good hands. It is also good to know people help you feel good about your hair. They always go above and beyond when they do my hair. I colored my hair the first time there. I needed a color change and I love it!!

Beware!!!!! If you are black and have textured hair do not come here!!! They do not know how to wash and detangle hair if you have type 4 hair. The way my hair was washed caused extreme matting and then they use combs to try to detangle. Thenn use a rat tail comb to further try and detangle. My head was in so much pain i had to get up and try to do it mysef which defeated the whole purpose of getting my hair done. They also denied to use a brush to detangle.I lost so much the photos show about 1/10th of the hair that was ripped out. Please do not go here. Find a boack salon that know how to adjust to different hair textures

Nelson is an exceptional barber. He takes his time and has always cut my hair to perfection. He is the best barber I’ve ever had.

Charged my daughter $85 for a wash/set and 2” cut off her bangs. No moisturizing treatment, simply wash/set for shoulder length hair! A complete rip off!! Will not be returning Ms. Odalis! I strongly recommend calling first to avoid any price surprises. $50-60 is normal but $85 for a Dominican wash/set is not! Protect your hard earn money!!