Star Nails & Spa

+1 413-230-3319

316 College St, Amherst, MA 01002 United States of America

Open Today: -

Quick Facts About Star Nails & Spa

Strengths:

1. Friendly staff: Numerous comments mention the friendly and welcoming atmosphere at Star Nails & Spa. This positive aspect contributes to the overall customer experience and encourages repeat visits.

2. Clean instruments: Several customers note that the instruments at Star Nails & Spa are always clean. This indicates that the salon prioritizes hygiene and maintains a safe environment for customers.

3. Skilled nail technicians: Many customers express their satisfaction with the quality of the nail services they received. They mention specific nail technicians, such as Sony, Lisa, and Julie, who did an excellent job and delivered the desired results.

4. Personalized experience: Customers appreciate that the staff at Star Nails & Spa takes the time to listen to their preferences and provide recommendations based on their needs. This personalized approach ensures that customers are satisfied with the outcome of their nail services.

5. Reasonable prices: Several comments highlight the affordability of the services offered at Star Nails & Spa. This is seen as a positive attribute, as customers feel that they are getting a good value for their money.

Weaknesses:

1. Language barrier: One customer mentions that they could not understand the conversations among the staff at Star Nails & Spa. While this may not directly impact the quality of services, it can create a communication barrier, which may affect the overall customer experience.

2. Inconsistent disinfection practices: One customer mentions that they observed only one technician wiping down their station during their visit. This lack of consistency in disinfection practices raises concerns about maintaining a clean and safe environment, especially during the COVID-19 pandemic.

3. Short-lasting nail polish: A few customers express frustration with the durability of the nail polish applied at Star Nails & Spa. They report that the gel polish did not last long and began chipping or peeling within a few days. This inconsistency in nail polish longevity may affect customer satisfaction.

4. Lack of warranty or guarantee: According to one comment, the nail technicians at Star Nails & Spa offer a warranty or guarantee to fix any issues within a week. However, if a customer is unable to return within that timeframe, they may be left unsatisfied. This lack of flexibility in accommodating customers' needs may be a weakness.

5. Limited color matching options: One customer mentions that they were initially told that the color of their gel polish could not be matched to the color of their feet, which turned out to be false. While this may be a minor issue, it indicates a lack of accurate information provided to customers, which can decrease trust and satisfaction.

Overall, Star Nails & Spa has several strengths, such as a friendly staff, clean instruments, skilled technicians, personalized experiences, and reasonable prices. However, there are areas of improvement, including addressing the language barrier, ensuring consistent disinfection practices, improving the longevity of nail polish, offering flexible warranties or guarantees, and providing accurate information to customers regarding color matching options.

Best TL Reviews

This place is wonderful. Everyone is friendly, instruments are always clean, it feels homey. Is it the fanciest looking place, nope. Not a priority for me. They do a great job on my nails and everyone is very friendly. I also truly appreciate how the staff is treated. I have been to other local mail spas where I am disgusted by staff treatment. My favorites are Sony, Lisa and Nuna for nails!

I couldn’t be happier with the full set I got! Lisa did an amazing job and I love the design she came up with using the colors I picked. I will definitely be back and I highly recommend them!

Star nails is amazing!!! Every time I go I walk out so happy and satisfied. Julie did my nails this time and im absolutely in love!!! Staff is so friendly and does everything they can to give you the best experience. Def check them out

Lisa my nail tech listened to exactly what I wanted and explained for the length I wanted a slightly different shape would look better. I’m glad I listened to her. She also educated me on some nail care so as not to end up with an infection.

Julie did my nails - second acrylic/gel manicure I've had (the first was somewhere else). She was very nice and I really like how they turned out.

Love their service and the effort they put towards each customer. If you're a returning customer, they are very good with remembering your preferences or choices. Lisa is my absolute favourite. She does a fabulous job every single time.

They do great work. I got the spa treatment pedicure and gel polish Mani. Clean and reasonable with the prices. Can't understand a single thing these ladies are saying, but they were very nice.

Covid precautions: no tub liners used for pedis. I watched only one tech wipe down their station while I was there (3hrs). Why it lost a star.

They have a lot of color choices which was nice.

All of their services are add on based. So be prepared to pay a good amount.

They told me they couldn’t match the color of my gel choice to my feet which turned out to be a lie, they apologized okay.

But the nail polish itself does not last long which is frustrating for me which is really why I rated the way I did. It’s covid, all I am doing is using my computer or sitting on my couch, and it hasn’t been a week and my nail polish (gel) is coming off in layers as if the top coat wasn’t applied to the tips to seal my nails well. Application was very thick.

Beware: if you hear the nail techs around you and yours say if they mess up within a week they will fix them. Don’t stay. I came in from out of town so I can’t go back. I paid $65 for nail that didn’t even last me 5 days. When I can get nails that last me 2+ weeks for $45 elsewhere.