Quick Facts About Forever Nails
Based on the comments provided, it is clear that Forever Nails has both strengths and weaknesses. Let's explore these in more detail.
Strengths:
1. Skillful Technicians: Multiple comments mention that the nail technicians at Forever Nails are very good at what they do and consistently provide high-quality work. This can contribute to satisfied customers and positive word-of-mouth recommendations.
2. Friendly Staff: Many commenters express that the staff at Forever Nails are kind, friendly, and courteous. This is an important strength as it helps to create a positive and welcoming atmosphere for customers.
3. Ability to Accommodate Customers: One customer mentioned that they were able to get a same-day appointment for themselves and their daughter, even after having a negative experience at another salon. This shows that Forever Nails is flexible in accommodating customers and meeting their needs.
Weaknesses:
1. High Prices: Multiple comments highlight the high cost of services at Forever Nails. Customers express shock and disappointment at the prices charged, which they consider to be overpriced compared to other salons in the area. This could deter potential customers from choosing Forever Nails and result in lost business.
2. Lack of Price Transparency: One customer mentions that prices are not clearly displayed, leading to surprise charges and dissatisfaction. Customers expect to know the cost of a service upfront to make informed decisions. The lack of transparent pricing can contribute to customer frustration and a negative perception of the salon.
3. Inconsistent Pricing: Another comment states that the prices charged at Forever Nails do not match the prices displayed on the wall. This inconsistency can lead to confusion and frustration for customers who expect the prices to align with what is advertised. It also suggests a lack of attention to detail and adherence to advertised pricing.
4. Limited Communication Channels: One customer mentioned that there is no way to reach the salon owner except through phone calls, which they are uncomfortable with. This suggests a lack of alternative communication channels such as email or social media, which can hinder potential customers from reaching out or expressing concerns.
5. Price Gouging for Extras: A customer expressed disappointment in the salon's pricing for additional services and extras. They felt that the salon was charging exorbitant prices for minimal additions to their manicure, which they consider to be unfair. This practice of price gouging can leave customers feeling taken advantage of and result in negative reviews and lost business.
In conclusion, Forever Nails has skilled technicians and friendly staff, which contribute to positive experiences for many customers. However, the salon has weaknesses in terms of high prices, lack of price transparency, inconsistent pricing, limited communication channels, and potential price gouging for extras. Addressing these weaknesses could greatly improve the overall customer experience and help to attract and retain more customers.
Best TL Reviews
Never again. My daughter was in town and I wanted to treat her to a mani-pedi. We got a mani-pedi gel for 1 and just a pedi gel for the other. I knew this salon was expensive as I had stumbled there 4 years ago but thought it would be a treat. The prices were not posted. The ladies were very nice, tried to sell me many procedures where I had to state no 3x. The charge ended up being $250 for both of us!!! I was stunned. The salon did a good job, however, the charge was over the top for Aurora. I will not be returning.
We paid $160 for 2 pedicures and a manicure on a 4 year old. Absolutely absurd I’m reporting this business everywhere I can. This is ridiculous
I’m sad to have to leave my first not so positive review for this salon because I really like the people who work there and I’ve been a client for many years. Their nail techs are all very good at what they do, and they are also very kind and friendly. I always looked forward to getting my nails done here. I knew they were a bit more expensive than most nail salons, but the convenience of where they were located was worth the extra money. The last time I was here a few months ago is why I won’t return. I had a basic shellac manicure and added a little bit of chrome and glitter to the top. I knew it would cost a little more money for the extras, but a $37 shellac manicure ended up to be $92 (plus $18 tip) because of the “extras.” It was a beautiful manicure and took 10 more minutes than usual, but to almost triple the cost was inexcusable. I feel this salon has so much potential but they aren’t listening to customer complaints in regards to their gouging prices. I can’t see any justification for these prices. Between my daughter and I, we spent about $100-$150 every three weeks here, but because of a $92 shellac manicure, I will be spending my money elsewhere. I wanted to reach out to the owner, but there is no way to get a hold of her, except for having to call, which I’m not comfortable with. If this salon changes its protocols with their insane prices for “extras,” I’d happily come back and change this review to the 5 stars they should’ve gotten prior to my last visit. If you don’t want to change your prices, that’s totally up to you, but I’d highly suggest at least telling people how much extra something will cost prior to the service being performed, especially when it’s almost 3 times higher in cost. Had that happened, I wouldn’t have gotten that particular paint color, and you’d still have my business, which was thousands of dollars per year. Thousands of dollars lost over a $92 (plus $18 tip) manicure is such a shame.
One technician was really nice. I went in for pedi and acrylics. A different technician made me get gel when I didn't want it. The paint job was really bad and my nails are unevenly filed. Really disappointed especially after being charged $113.00.
they do amazing work! they are so friendly and i always come out of there with poppin nails! i will not go anywhere else :)
After my technician of 10 years relocated out of state. My daughter and I went to another place first and had such a bad experience that I was not sure I would continue to get my nails done. I called the shop and was able to get an appointment for myself and daughter same day. They had to take off the nails and do a whole new set for us both and we were okay with that and our nails looked AMAZING! I have gone back now 5 times and each time my nails and toes look AMAZING! The reason for only 4 stars would be the price on the wall is not the price that I seem to get charged, they are bit expensive at this salon.
I came in knowing little to nothing about nails and boy did they take advantage of that fact! The ladies who took care of me were very courteous and polite but the manager not so much. I was charged $67 for my fingers and toes to be painted matte black with their cheapest polish and gels on ONE hand! That's it! No manicure or pedicure. After the first day of wearing shoes, a lot of the paint came off my toes and the paint on one of my hands is already starting to chip after three days. What a rip off! I don't care how nice the technicians are I refuse to be taken advantage of like that ever again. I won't be coming back!
Had, Vanessa do my Gel Manicure. She's amazing. Recommended, the appreciate color.
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Forever Nails Info
Amenities
Accessibility
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 10:00 AM - 05:00 PM |
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