Quick Facts About Lux Nails and Spa
Lux Nails and Spa has received mixed reviews from customers, with strengths and weaknesses identified in their services. The following analysis will highlight the key points in the comments provided.
One strength consistently mentioned by customers is the friendly and inviting atmosphere at Lux Nails and Spa. Customers appreciate the pleasant conversations with nail technicians, who make them feel like old friends. This friendly atmosphere contributes to a positive customer experience and helps create a welcoming environment for clients.
Another strength mentioned by customers is the attention to detail exhibited by some nail technicians. They take the time to understand and reproduce the design requested by customers, with meticulousness and reference to reference pictures. This attention to detail contributes to customer satisfaction and ensures that clients leave with the desired outcome.
Lux Nails and Spa also offers complimentary drinks to customers, such as wine, which adds to the overall experience and makes customers feel well taken care of. This gesture contributes to a positive customer experience and adds a touch of relaxation and luxury to the salon visit.
However, there are weaknesses highlighted in the comments as well. One major weakness mentioned by customers is the issue of longevity. Several customers reported that their nails cracked or lifted shortly after getting their nails done. This indicates a lack of quality in the products and/or application techniques used, which can be disappointing for customers who expect their nails to last for a longer period of time. This weakness detracts from the overall value and quality of the service provided.
Another weakness mentioned by customers is the issue of wait times. Some customers reported delays in getting a chair or experiencing longer than expected wait times. This can be frustrating for customers who have made appointments and adds to the overall dissatisfaction with the service. Addressing this issue by improving scheduling and managing customer flow can help enhance the overall customer experience.
Furthermore, some customers expressed dissatisfaction with the service quality and outcome. Customers reported issues such as a lack of proper nail shaping, lumpy surfaces, divets in the nails, and poorly applied clear coats. These issues indicate a lack of attention to detail and a subpar finish in the services provided. Such outcomes can significantly impact customer satisfaction and may result in customers not recommending the salon or returning for future services.
Despite these weaknesses, there are strengths mentioned in the comments as well. Some customers praise specific nail technicians for their skills and artistic abilities, highlighting them as strengths of Lux Nails and Spa. These skilled technicians are described as detail-oriented, professional, and able to exceed customer expectations. This indicates that there are talented individuals within the salon who can deliver high-quality services when the customer gets assigned to them.
Additionally, customers appreciate the professionalism and caring approach of the staff. Some comments mention the salon being under new management and praise the customer-oriented approach of the salon. This implies that improvements have been made in customer service and overall management since the change in ownership. These strengths contribute to a positive perception of the salon and indicate that Lux Nails and Spa is striving to meet customer expectations.
In summary, Lux Nails and Spa has strengths in terms of its friendly and inviting atmosphere, attention to detail by certain nail technicians, and the offering of complimentary drinks. However, weaknesses are apparent in terms of longevity issues with nails, wait times, and inconsistent service quality. By addressing these weaknesses and building on their strengths, Lux Nails and Spa can enhance the overall customer experience and improve customer satisfaction.
Best TL Reviews
The atmosphere is very friendly and inviting. I had a pleasant conversation with my nail tech, it was my first time visiting and she made me feel like an old friend :). She was very meticulous about the design I wanted, making sure to keep referring back to the reference picture so that she got it just right. They even offered me a complimentary glass of wine! Unfortunately, I got these for my honeymoon, and not even a week after I got the set, I had 3 nails that were cracked. While I got plenty of compliments on them, the longevity just isn’t there. They served their purpose and looked amazing for the time being! <3
Made an appt for 2pm. Didnt get into a chair till 345. I had gotten a full set. No design. Just acrylic soft white with a clear coat. The next day, my nails were already lifting. The gentleman working with me was super nice, you can see he was taking his time. But rushing. Loved the salon! Super pretty! The guy who did my nails was also super nice and funny! Probably won't go again tho.
I can not prise Cam enough. She has been doing my nails for a few years now. I love statement nails. Cam hand paints the design. She never disappoints. So much so that I followed her from the Woodinville shop to Lux Nails in Lynnwood. Any idea that I bring her she says yes with a smile and they always end up better than expected. I highly recommend her and the shop as a whole.
My friend and I went to get our nails done. It was not busy. We were the only two in the nail salon. It was our first time in. She asked for a pedicure and the lady didn’t do a very good job. Didn’t use a Pumice to scrape off calluses. Argued about putting acrylic on her big toe. They had to re do her toes twice. They didn’t seem to care to understand what we were wanting. The color it self looks nice. It’s the overall shaping of my nails that look bad. My nails look lumpy. You can clearly see the divets in the nails. The clear coat is all bubbly and looks like it wasn’t painted all the way. You can clearly see all this in the photos posted with this review. This was not worth $80. I do not suggest them. For the quality of work it’s not worth the price. I fully regret coming here. We will never return.
I love this salon. Cam is a true nail artist. Under new management. I followed them from Cottage Lake Nails. Very professional and detail oriented. They really care about their customers. Family owned.
If you’re looking for a nail salon that focuses on precision rather than getting clients in and out as quickly as possible then Lux Nails and Spa is your place to go. I finally found a place that cares about their work and makes sure the costumer leaves happy. I’m ok with spending a little extra time in the salon if that means I leave happy and satisfied each time. I drive all the way from South Seattle to get my nails done by Kevin. I’m HUGE on shape and this place kills it every time. Thank you for always making my nails beautiful!
I had such a wonderful experience here with Holly! It was my first time EVER going into a nail salon and she was so helpful and inviting. She pampered me and gave me exactly what I asked
for! Kind service and beautiful job on the nails, Holly! I will definitely be coming back for more :)
I had come here with my best friend to do our nails and it went perfectly! I had showed them a picture of the nails I wanted and they gave it to me flawlessly! I 10/10 recommend this place. Very friendly staff and safe environment. They even offer you a drink :)
Place Pictures
Lux Nails and Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended