Quick Facts About Luna Nails
Luna Nails is a nail salon that offers a range of services such as spa pedicures, manicures, eyebrow services, waxing, and more. While some customers have had positive experiences at this salon, there are several comments that highlight the strengths and weaknesses of Luna Nails. In order to provide a comprehensive assessment, let's analyze the strengths and weaknesses based on the comments provided.
Strengths:
1. Excellent customer service: Many customers have praised the staff at Luna Nails for their friendly attitude and treating them like royalty. They feel welcomed and appreciated, which enhances their overall experience.
2. Customization: Customers appreciate that Luna Nails allows them to select their desired scent for their spa pedicure, indicating a level of personalization not commonly found at other salons.
3. Eyebrow services: Some customers commend Luna Nails for their great eyebrow services. They feel that the results are long-lasting, which sets Luna Nails apart from other places they have visited.
Weaknesses:
1. Inconsistent pricing: There are complaints from customers about Luna Nails having different prices, and in some cases, charging extra for services that were not requested. This lack of transparency in pricing can lead to a negative experience for customers and potentially make them feel like they are being ripped off.
2. Rushed service: A customer reported feeling rushed through their salon experience, which can be perceived as poor customer service. Being rushed can lead to an incomplete or unsatisfactory service, affecting the overall quality of the visit.
3. Lack of expertise: Multiple comments express frustration with the lack of skill and expertise demonstrated by the salon employees. This includes uneven nail work, rough treatment, incorrect nail shape and length, and missed spots during waxing. These experiences indicate that there may be a lack of proper training among the staff at Luna Nails.
4. Inadequate customer complaint resolution: In one comment, a customer complains about the lack of action taken by the salon management in response to their concerns. This suggests a lack of effective customer service and an unwillingness to address customer complaints.
5. Quality and durability: Some customers have noted issues with the quality of their nails. Peeling polish and chipped gel polish suggest that the products used or the application technique may not be of the highest standard. This can negatively impact the longevity and overall appearance of the nails.
6. Mixed reviews of nail services: While some customers have had positive experiences with their nail services, others have reported dissatisfaction with their nail treatments. Comments mention chunky nails, cut cuticles, hangnails, and soreness around the edges, which indicate a lack of attention to detail and precision in the nail services provided.
7. Lack of expertise in pedicures: Multiple customers express disappointment with the quality of the pedicures at Luna Nails. Rough treatment, improper nail cutting, and unsatisfactory service demonstrate a lack of expertise in this area and suggest that the salon may not prioritize proper training for their employees.
In conclusion, Luna Nails has strengths in terms of customer service, customization of services, and eyebrow treatments. However, there are significant weaknesses related to inconsistent pricing, rushed services, lack of expertise in nail and pedicure services, inadequate complaint resolution, and issues with durability and quality. These weaknesses indicate areas where Luna Nails can improve to provide a more consistent and satisfactory experience for their customers.
Best TL Reviews
Just a delight. Had a spa pedicure and was treated like royalty. Drinks offered. Got to select what scent I wanted. Never been able to do that before. Amazing massage and...well everything. They were very sweet ladies. I'll definitely be returning!!
Bought my girlfriend a gift certificate for this place and I was told it would cover the full set and the pedicure. After she went in she told me they charged her extra for stuff she didn’t ask for. On top of that they rushed her though the whole experience! Then when I tried calling to talk to them about it they didn’t answer. Would not recommend this place. Ripping off customers and awful customer service!!!!
Update: Gave the salon a second time, had a male do my nails..left them chunky and then acted like I was an inconvenience asking him to fix one of them. Then he said something to the other workers and looked and laughed…never again.. old review: Lady did not know what she was doing and left my nails looking chunky…
They do great eyebrows!! And they last longer than most other places I have went.
My second visit to this place is again unsuccessful. They have a price but in total, they require completely different prices. I had regular nail polish, this is not shellac. She changed more many. I did waxing half legs. She missed a lot of spots and now it looks terrible.????♀️My nails were peeling on the second day.
Walked in and sat right down. I was greeted nicely. Unfortunately the very nice lady that did my service didn't do the greatest job. I didn't realize until after I left that my cuticles we're cut up and not even pushed back or cleared off so the gel polish was bonded to my cuticles. the gel polish chipped the first day. And now I have hang nails on every finger. The cuticles on my toes were left jagged and cut up too. Very sore around the. Edges. Spent almost 100 there with tip and all. . Won't be back.
They young man that did my nails today did a really good job!! He took his time doing them and I will definitely go back.
I went to get a Pedicure at this place, and it was hands down the most awful experience! I have never been one to complain about a business, but I absolutely couldn’t stand what was happening to my poor feet. The gentleman doing my pedicure was rough, he didn’t cut my nails straight, and almost clipped too short at the corner, luckily I pulled my foot away!! I was so uncomfortable. When I decided to speak up, I asked for someone else to take over, but the only other person available was someone else who also had no idea what they were doing, there is absolutely no way these two individuals have ever gone to school for that Trade. When I talked to who was in charge she didn’t do anything to try and turn this experience around, and basically acted like it wasn’t her problem. I ended up just putting my shoes on, paying for the pedicure to avoid more issues. My mom also is not happy with her pedicure , like I said, their ppl had no idea what the hell they were doing. DO NOT GO TO LUNA NAILS!!!!
Luna Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 10:00 AM - 07:00 PM |
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| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 10:00 AM - 07:00 PM |
| Saturday | 10:00 AM - 06:00 PM |
| Sunday | 10:00 AM - 05:00 PM |
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