Quick Facts About China Wok
China Wok Place is a popular Chinese restaurant in Selma, known for its good food and friendly service. The strengths and weaknesses of the restaurant can be analyzed based on the comments provided.
Starting with the strengths, one of the recurring positive aspects mentioned by customers is the pleasant and friendly service. The lady at the counter is singled out for her excellent customer service skills, which contributes to a positive dining experience. This is an important strength as good customer service can leave a lasting impression on customers and encourage them to return.
Another strength highlighted is the quality of the food. Several comments mention the authenticity of the dishes, particularly the fried rice and dumplings. This indicates that China Wok Place prioritizes using quality ingredients and offers dishes that are true to their Chinese origins. The mention of the buffet being clean, hot, fresh, and plentiful also adds to the positive perception of the food.
The cleanliness of the restaurant itself is also mentioned in multiple comments. Customers appreciate the fact that China Wok Place maintains a clean environment, which contributes to a pleasant dining experience. A clean and hygienic restaurant is crucial for customer satisfaction and is often a determining factor in whether customers choose to dine at a particular establishment.
The weaknesses of China Wok Place can be inferred from the negative comments provided. One recurring issue is the owner's handling of a customer's request to cancel an order. The owner's insistence on having the customer come in to pay despite their inability to do so due to work responsibilities showcases a lack of flexibility and understanding. This can leave a negative impression on customers and potentially lead to the loss of business.
Another weakness mentioned is the perceived overpricing and attempts to charge double for mistakes made. This can create a sense of distrust and dissatisfaction among customers. Additionally, the mention of the restaurant not being the cleanest could be a cause for concern for potential customers who prioritize cleanliness and hygiene.
One comment highlights potential discriminatory behavior by the owner. However, it is important to note that this is based on a single customer's experience and should be taken with caution. Discrimination, if true, can significantly harm the reputation of the restaurant and alienate potential customers.
Lastly, the comment regarding the location and need for remodeling points to a weakness in the physical aspect of the restaurant. The lack of adequate dining area and a need for a serious remodel can impact the overall dining experience. Customers may prefer restaurants that offer a more comfortable and modern ambiance.
In conclusion, China Wok Place has several strengths such as friendly service, good food, and cleanliness. However, there are also weaknesses concerning customer handling, potential overpricing, cleanliness concerns, and the physical condition of the restaurant. It is important for the restaurant to address these weaknesses and build upon their strengths to maintain and attract more customers.
Best TL Reviews
The lady at the counter was very pleasant. Good food as well. Highly recommended!!
I love the communication between the customer and service of the restaurant. Great work.
The best Chinese food in Selma, hands down.
They have authentic fried rice, not the yellow rice with hard peas and carrots like the other Chinese restaurants.
The fried dumplings are so good as everything they offer is.
The buffet (take out only at this time) is always clean, the food is hot, fresh and plentiful.
Good place to eat. Very clean. Nice people. Try there beef and broccoli ????
This place has gone down heel since I've last eaten there. I placed an order today, but was unable to make it to pick up my food due to having a short break from work and having to assist family so I called to cancel. The owner tried to make me come and pay and I told her no. I had to get back to work. She then tells me I will have to come inside for now on and place my to go orders, in which I disapproved. I will not be offering them any more of my services and they should be inspected for discrimination to customers.
I would not recommend this place to anyone! The are overpriced, and will try to charge double for a mistake they made. I had to put a stop payment on my card because of them. And it's not the cleanest place to eat. The staff makes vulgar remarks about their customers in their native language thinking no one can understand them. I speak several languages and I always let them know. I'll drive to Montgomery before I eat there.
Had a call in, while waiting several minutes to pick up my order, people just come in, go to the counter and be waited on. By the way, I'm African American if you haven't figured it out by now. My money must be a different color.
I've lived in several states and China Wok has to be in the top 15 of all of the Chinese restaurants I've visited. Service is great, food is always good, accuracy is always dead on. The only issues are the location and the fact that they need a serious remodel. If they had more area to dine in and cleaned up a bit then they would probably score higher.
China Wok Info
Amenities
Service options
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Takeout
Health & safety
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Staff required to disinfect surfaces between visits
Highlights
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Great tea selection
Popular for
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible parking lot
Offerings
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All you can eat
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Comfort food
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Quick bite
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Small plates
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Vegetarian options
Dining options
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Dessert
Amenities
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Good for kids
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High chairs
Atmosphere
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Casual
Crowd
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College students
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Groups
Today
Opening Hours
| Monday | 11:00 AM - 10:00 PM |
|---|---|
| Tuesday | 11:00 AM - 10:00 PM |
| Wednesday | 11:00 AM - 10:00 PM |
| Thursday | 11:00 AM - 10:00 PM |
| Friday | 11:00 AM - 11:00 PM |
| Saturday | - |
| Sunday | 02:00 AM - 09:30 PM |
How to go there
Location
Places