Quick Facts About Alex Nail & Spa
Alex Nail & Spa has received a mix of positive and negative comments, highlighting both strengths and weaknesses of the place. Below is an analysis of these comments to provide a comprehensive understanding of the strengths and weaknesses of Alex Nail & Spa.
Starting with the strengths, many customers praised the prices and the quality of work at Alex Nail & Spa. The comment mentioned that the prices are reasonable and the work is great. One customer even mentioned that their nails still looked good after two weeks, indicating the long-lasting nature of the nail services provided. The comment also mentioned that the pedicures at the spa are thorough and relaxing, indicating a high level of service quality in terms of relaxation and attention to detail.
Another strength highlighted by customers is the skill and kindness of specific nail technicians, such as Michael & Michelle. Customers appreciated their professional approach and the fact that their nails always turned out perfect. This indicates the presence of skilled and experienced staff at the spa who consistently deliver high-quality results.
Additionally, some customers mentioned the clean environment and the wide range of color choices and styles available. This suggests that the spa places an emphasis on maintaining cleanliness and offering a diverse selection of options to cater to different customer preferences.
However, there were also several weaknesses highlighted in the comments. One major weakness is the issue of inconsistent pricing and overcharging. One customer mentioned being charged $68 for a service that should have cost significantly less. Another customer mentioned paying $97 for a service and receiving poor quality nails. These instances not only indicate a lack of transparency and consistency in pricing but also a failure to meet the customer's expectations in terms of the quality of service provided.
Another significant weakness highlighted by customers is the rude behavior of some staff members. One customer mentioned being mocked by a technician for their hearing impairment, while another mentioned encountering a temper tantrum from a technician. These instances of unprofessional behavior can greatly impact the customer experience and create a negative impression of the spa.
Furthermore, some customers mentioned issues with the quality of the services provided. Comments mentioned nails being done unevenly and nail beds bleeding due to rough treatment. These incidents demonstrate a lack of attention to detail and poor execution of services, which can greatly impact customer satisfaction.
Lastly, some customers mentioned issues with customer service, specifically highlighting rude behavior from the receptionist. A rude receptionist can create a negative first impression and impact the overall customer experience.
In conclusion, Alex Nail & Spa has several strengths, including reasonable prices, skilled and kind technicians, and a clean environment with a wide range of options. However, there are also significant weaknesses, such as inconsistent pricing, unprofessional behavior from staff members, issues with service quality, and poor customer service. These weaknesses need to be addressed by the spa in order to improve the overall customer experience and reputation of the establishment.
Best TL Reviews
I would give negative stars if I could. I have been going to this salon since 2016 as I grew up in the area. When I arrived (04/15) to spend a girls day with my friend there I initially wanted a full set and a pedicure but changed my mind to just a mani-pedi with gel. I was charged $68, which is the price of a set ($40) and the pedicure ($28) instead of the $30-$40 something it should’ve cost me.
The lady who did my pedicure was rude. I am a little hard of hearing in my right ear and when she would ask me something and I had a hard time hearing or didn’t answer “correctly” she would mock me to the other lady also doing pedicures. She told me I have too small little toes and was telling the other lady as well. She put way too much gel on my toes and by today they have mostly all peeled off all the way or partially. While she was doing my pedicure I told her my skin was a little sensitive due to my job and she kept poking at the sides of my big toe on my right foot until they were red and bleeding, you can still see some slight bruising and purple color on the toe in question.
The care they have for their customers and just in general has gone downhill since COVID has happened and being ripped off the amount of money I was is very upsetting. I’ve been for a mani-pedi in January and February and it only cost me $30-$40 (since I have gotten regular and gel both) not almost $70. The services I had received and the end result only 3 days later was not worth the money I paid at all. Never again do I want to go.
Zero Stars. Made reservations and for two sets of Mani/Pedi. As more patrons started to pour in my pedi became tremendously rushed. I chose to overlook the missed left-foot massage and nail polish splattered around my skin. But then.... she caught the attention of head nail tech after rushing through my manicure and throwing down her utensils (Even the nail tech next to us started taking notice) I asked if she was going to help my nail tech because she is getting very frustrated with the very plane pattern (seen on my big toe pictures) and after a lengthy conversation in Chinese she asked what I wanted. I said to come to the nail salon for nails... if that’s too much I would like to pay for my toes and leave. It was very uncomfortable and my daughter was really embarrassed. I felt for $97 I got the worse nails of my life and all my Fb friends are getting pics of these horrible nails I posted here. Hope the owner sees this to correct that behavior. I didn’t go to the nail salon asking for much, just a nail design and was greeted with a lot of sighing and literally temper tantrum!
Love this place! Prices are reasonable and the work is great! Getting pampered here is the best. I've never had a service to complain about my nails still look good after 2 weeks & pedicures are very thorough and relaxing.
My favorites at this shop are Michael & Michelle. They are very kind, accommodating and skilled. My nails look perfect every time and last weeks. I’m so glad I was referred here, this place is great!
I showed the tech a picture of the nails I wanted and she delivered on design! The place is clean and there a many color choices and styles. The reason I gave a 4/5 is because the edges around the nails were not completely cleaned from polish at the end and not really much massage during that pedicure. I would recommend them though!
I have went here before and the woman I had was rough with my nails that my nail beds had bled. That was minor compared to what was done to my nails this time. I didn’t notice until I left that my nails were uneven. I got a soak off and full set. Sloppy work. I called and explained my situation and they said to come in and they would correct it…that was another mistake…under my acrylic nail it is rough and I still feel for $68 that they are not up to par…(I am very picky about my nails but for the prices they charge you shouldn’t come home crying that you hate your nails.) My mom went with me for support when I went back and I had hoped they would just redo my nails entirely. Nope. They were going to charge full price to screw up again. Just know when you go here it’s a gamble and another thing, the receptionist is rude.
Michelle is fantastic. Everytime I want something done she nails it.
The wait time wasn’t bad and neither were the prices. I showed the tech a reference photo and he got them to look exactly how I wanted. They were so nice and professional. I’m very satisfied. 10/10 recommended.
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Alex Nail & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:30 AM - 07:30 PM |
|---|---|
| Tuesday | 09:30 AM - 07:30 PM |
| Wednesday | 09:30 AM - 07:30 PM |
| Thursday | 09:30 AM - 07:30 PM |
| Friday | 09:30 AM - 07:30 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 11:00 AM - 05:00 PM |
How to go there
Location
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