Quick Facts About Star Nails
Star Nails is a nail salon that offers various services such as acrylic nails, dip powder, gel nails, and waxing. Based on the comments above, there are several strengths and weaknesses of this place.
One of the strengths of Star Nails is that they offer a variety of services, including acrylic nails and dip powder. This allows customers to have options and choose the type of nail enhancement they prefer. Additionally, the salon also provides waxing services, which can be convenient for customers who want to get multiple treatments done in one place.
Another strength of Star Nails is that they have a loyal customer base, as mentioned in one of the comments. The commenter stated that they have been going to the salon for the past three years and have had great service. Having repeat customers is a sign of satisfaction and indicates that the salon is doing something right in terms of providing quality service.
However, despite these strengths, there are several weaknesses that need to be addressed. One major weakness is the lack of communication and listening skills exhibited by the staff. Multiple comments mention instances where the nail technicians did not listen to what the customers wanted or made changes without their consent. This lack of attention to customer preferences can lead to dissatisfaction and frustration.
Furthermore, there are serious concerns about the professionalism and hygiene practices at Star Nails. In one comment, a customer mentioned that they cut their finger during the service and continued to work without properly addressing the injury. This raises concerns about the salon's commitment to maintaining a safe and sanitary environment for their customers. Another comment mentioned that the nail technician cut the customer multiple times, resulting in a poor and unsatisfactory nail job.
Another weakness of Star Nails mentioned in the comments is the lack of proficiency in English by the staff. This can create a barrier in effective communication between the staff and customers, leading to misunderstandings and further dissatisfaction. It is suggested that the salon hires bilingual staff who can effectively communicate with customers and avoid any misinterpretations.
In terms of pricing, there is a mixed opinion among the comments. One customer mentioned that the prices were extremely expensive, especially considering the quality of service received. However, another commenter mentioned that they only paid $25 and were willing to pay more for a better result. This suggests that there might be discrepancies in pricing or inconsistencies in the services provided.
Finally, the wait times at Star Nails were also a concern. One of the comments mentioned waiting for over 45 minutes to get their nails done, which can be frustrating for customers who have limited time or appointments. Long wait times can also affect the overall customer experience and lead to dissatisfaction.
In conclusion, Star Nails has several strengths such as offering a variety of services and having a loyal customer base. However, there are significant weaknesses that need to be addressed, including poor communication and listening skills, hygiene concerns, lack of English proficiency, inconsistencies in pricing, and long wait times. These issues can significantly impact the customer experience and result in dissatisfaction. It is crucial for Star Nails to address these weaknesses and improve their services to ensure customer satisfaction and loyalty.
Best TL Reviews
asked for french tip nails, while gluing the acrylic nails on, the nail technician cut a chunk of skin off my finger and proceeded to apply the acrylic drip powder. as they were doing this blood got all in the powder from my finger being cut and they continued on doing my nails as if nothing happened. i had to ask 3 times for either my nails to be painted over in white to hide the blood or they redo the nail, after refusing to even acknowledge my request they finally complied. even after my nails were finished (the french tip look was painted over with white polish) they looked horrible. sloppy job with the powder application.
Went to go get my nails done for vacation. Asked for a full set acrylic. The girl started my nails and kept pushing and hitting my cuticles which would cause my to flinch when she was putting tips on. Once she had all of the powder on and went to grab the color they did not have the right color. Then stated “you wanted gel right?” I did not get the right service done and the job was HORRIBLY done as you can see in the picture. Paint is all over my skin and it is a very messy full set. Called and left a phone number to the manager and no one called back. Horrible.
I do not recommend, they don’t listen to anything you want while consistently making changes to hun did not ask for or constantly trying to get you to change your mind. It doesn’t help that no one can speak English that well. Get someone who is bilingual and can translate. I asked for square continuously and the guy kept shaping them into coffin all while telling me they were square when I can clearly see the shape with my own eyes. Sloppy job with the dip powder it isn’t even laid down smoothly!
I got my nails done here and the lady who did them did a horrible job, my two thumbs were so short and I asked for coffin and they look more like almond, some nails are shorter than others, some are crooked, I do not recommend coming here what so ever, the prices are extremely expensive, 40 dollars for super short nails is unbelievable, they’re scammers and deserve to be scammed by me and my friend Monserrat Bedolla every time we go. and I will not be coming back ever again to this place, worst nail place in the whole world I do not recommend, thank you.
I have been going here for services for the last 3yrs the service is great but today I realized they have been charging my card one price then going a couple days later and charging me extra fees I bought it to their attention and no one could give me a explanation of why they have been over charging my card on days I haven't even been there Lou & Tina instantly pretends like they no longer speak English like I haven't been going there for years I have held full conversations with them both in the past today they have lost a Great customer!!
Waited for over 45 minutes to get my nails done, then I wanted a fill in with only 2 fingers designed on each hand which I got but the design wasn't what i wanted. I asked for a simple design, which they told me they could not do. I then asked for rhinestones on a solid colored nail on each hand in which they tried to charge me 10 extra dollars for.... WOW..... And no it wasn't the full nail just the corner. I have them a 2 stars because i only paid 25 dollars. I was willing to pay more but I didn't get what I wanted. This was not what I wanted at all
The guy who did my nails cut me 3 separate times, made the nails crooked, and the "tips" way too big. Paid 30 dollars for my nails to look like 2 a year old did them. Will not be going back.
i went in for a leg wax (which they don’t even do) and she did a wonderful job. i think this place is poorly rated because the women that come here are disrespectful. there was 3 customers in there being rude to staff while i was there for just an hour. keep up the good work!
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Star Nails Info
Amenities
Accessibility
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:30 AM - 07:00 PM |
|---|---|
| Tuesday | 09:30 AM - 07:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:30 AM - 07:00 PM |
| Sunday | 11:00 AM - 05:00 PM |
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