5 Star Day Spa & Nails

+1 601-497-5557

190 Riverwind E Dr Suite 305, Pearl, MS 39208 United States of America

Open Today: -

Quick Facts About 5 Star Day Spa & Nails

Strengths:

1. Clean and well-maintained salon: Multiple customers mentioned that the salon was clean and had a pleasant atmosphere. This suggests that the staff pays attention to hygiene and creates a comfortable environment for customers.

2. Skilled manicurist: One customer praised the young girl named Amy for her exceptional work on nails. This indicates that there are skilled and talented professionals at the spa who can provide high-quality services.

3. Full-service spa: A customer mentioned that the spa offers a wide range of services and is a one-stop shop for all their spa needs. This suggests that customers can avail themselves of various treatments and services without having to visit multiple places.

4. Good workmanship: Some customers mentioned that they were satisfied with the results of their treatments, such as nails and feet. This indicates that the spa has the potential to deliver good quality work when the right professionals are assigned to the job.

Weaknesses:

1. Inconsistent service: Several customers complained about receiving inconsistent service at the spa. One customer mentioned that the lady doing their nails didn't follow their instructions, while another customer experienced rough and uneven work. This indicates a lack of consistency in the level of service provided.

2. Unfriendly staff: Multiple customers mentioned that the staff was not friendly or welcoming. One customer even stated that they would not return due to the unfriendly nature of the staff. This suggests a poor customer service experience and a lack of professionalism from the staff members.

3. Poor time management: One customer mentioned that the staff at the spa was unable to accommodate them for a simple nail fix, despite having called in advance. This indicates a lack of efficient time management and a failure to meet customer expectations.

4. Lack of professionalism: One customer mentioned that the staff at the spa was arguing about who would attend to them, which created an unprofessional atmosphere. This suggests that the staff may not always prioritize providing a professional and pleasant experience for customers.

5. Durability issues: Some customers reported issues with the durability of their treatments, such as nails popping off easily or lashes not lasting. This suggests inconsistencies in the quality and longevity of the treatments provided.

Overall, while 5 Star Day Spa & Nails has some strengths, such as a clean salon and skilled professionals, it also exhibits significant weaknesses in terms of inconsistent service, unfriendly staff, and a lack of professionalism. These weaknesses may contribute to a negative customer experience and potentially deter customers from returning to the spa.

Best TL Reviews

I normally don’t do reviews but I went here for my birthday and the lady didn’t do as asked.. my nails look like sneakers and I hate them! Ask her for HALF nail to be black (just corners) and that’s not what I got. I wasted money here and I promise I won’t be back. Kept telling her this isn’t right and she just kept saying “okay”! NEVER AGAIN

I came in for a toe polish change. I gave two stars only because I did not have to wait.

Clean salon and pretty okay atmosphere; however, I will not be back. The man that did my polish change left my toes uneven and this is by far the sloppiest work I have received anywhere. He was rough. As he noticed more people come in the sloppier he became. For $25 I expected a bit more.

I like coming here(even though I think they were arguing about who was going to do my toes one day). The young girl that sits in the back, Amy is awesome! There's another young girl there that's good with toes(reminds me of the Meticulous Manicurist on YouTube). You can tell those who are passionate about their profession, from those "hurry up & get them out of here"(leaving you with lumpy nails).

Love this place. Kelly is my go to for lashes and acrylic work. They are a full service-one stop shop for your spa needs. Try them out today. You won't be disappointed!!

Me and my mom just left this place and The only reason I am rating this place three stars it’s because my nails and my feet came out nice however me and my mom noticed that they were not friendly at all. I am glad that I do not live in this area because I will not be returning. This is a salon where you have to go to a certain take all of the time to receive the best quality service. Very disappointing because the work is good however their personality is not

Tina did my lashes and they didn't last 24 hours LITERALLY. Mimi offered to fix them but I was on my way to a 2 1/2 week vacation with 1 lash. This SUCKS.

Dip #217 is my favorite color

Let just state the fact I got my nails done only a week ago and a nail popped off with ease. Not to mention the lady wasn’t the nicest or the man I was working with. She actually told me short coffin nails don’t look good after I told her specifically that’s what I wanted.

Fast forward to today. I called around 6:30 to only see how much it would be for me to get one nail fixed. I told the lady I would be coming in. I live only 6 mins away and get off at 7, which they close @7:30. Once I walked in I said I need to get my nail fixed and she asked could I come back tomorrow. I told her I had called and spoke to someone who she said had left because I never came. I didn’t know I made an appointment I just asked a question when I called. It was the same man and woman from last time! She said they were busy and it would take 25 mins to finish the 2 ppl they were finishing on and then said they were close! The open sign is obviously on and the door says 7:30 smh. After asking one last time to wait to fix just ONE nail, I politely said Thankyou and I will not be coming back. Would not recommend this place to anybody! Save your money! Was my first and last time coming here!