Hibachi Grill and China Buffet

+1 605-882-3335

1016 29th St SE, Watertown, SD 57201 United States of America

Open Today: -

Quick Facts About Hibachi Grill and China Buffet

Hibachi Grill and China Buffet place have received a mix of positive and negative comments. In order to analyze their strengths and weaknesses, it is important to consider all the feedback provided.

Starting with the strengths, several comments mention friendly and welcoming staff. This is an important aspect of customer service as it helps create a positive dining experience. Feeling welcomed and appreciated can enhance the overall perception of the restaurant. Another positive aspect mentioned is the decent quality of food. Despite some negative comments about specific dishes, there are customers who enjoy the taste of the food. This suggests that there may be some items on the menu that are prepared well and enjoyable to eat.

The variety of the menu is mentioned as a weakness by one customer. While there is a decent range of options available, this comment indicates that there could be room for improvement in terms of diversifying the menu. Offering a greater variety of dishes could attract a wider customer base and increase overall satisfaction. Additionally, one comment mentions that some of the food was not available when they arrived. This suggests that the restaurant may have some issues with food replenishment during peak hours. This is a weakness as it could potentially leave customers disappointed and dissatisfied.

Cleanliness is another aspect that is mentioned both positively and negatively. A positive comment states that the place is clean, while negative comments express concerns about the restroom and overall cleanliness. Inconsistencies in cleanliness can be a major weakness for any establishment, as it can negatively impact the dining experience and suggest poor hygiene standards. This is an area that Hibachi Grill and China Buffet place should address and improve upon in order to enhance their reputation.

Another weakness highlighted by multiple comments relates to the lack of customer service. Customers mention not being greeted upon arrival and feeling ignored by the staff. Lack of communication and direction can leave customers feeling confused and neglected. Strengthening their customer service by addressing these issues can significantly improve the overall dining experience.

The quality and selection of the buffet are mentioned as weaknesses in several comments. Customers express disappointment with the taste, overcooked and dry food, and limited options. These comments indicate that the restaurant should focus on consistently delivering high-quality dishes and expanding their menu to cater to a wider range of preferences.

In terms of pricing, there are mixed opinions. Some customers feel that the price they paid was reasonable for the value received, while others believe it is overpriced for the quality of food and service. This suggests that the restaurant may need to reconsider their pricing strategy or improve the overall value proposition to ensure that customers feel they are getting their money's worth.

Lastly, one comment highlights the misleading information about delivery services. This miscommunication can impact customer satisfaction as it can create false expectations. Ensuring accurate and transparent communication about services is crucial to avoid disappointing customers.

In conclusion, Hibachi Grill and China Buffet place has received both positive and negative feedback. The strengths of the restaurant include friendly staff and decent quality of food, while weaknesses include limited variety, cleanliness concerns, lack of customer service, and inconsistent food quality. Improving upon these weaknesses will be crucial for the restaurant to enhance customer satisfaction and attract more patrons to their establishment.

Best TL Reviews

Got my $$ wirf

I never got the woman's name that typically works the register but I love to come in and have supper or lunch here. The staff make me feel very welcomed every time we go to their establishment. The food is pretty good, however, I do wish there was a bit more of a variety. Outside of that, I'd recommend stopping in and grabbing yourself a plate.

Place was totally empty 5:30

Most of the buffet was cold and old.

Place is very filthy.

Not even a hello from the only person I seen working there.

Really wondering if the trash can in the restroom was taken from a mechanic shop.

Filthy if the restroom is like this what's the kitchen like?

Never go back.

I really enjoy eating here. I have found it is better to not arrive right as they open. Some of the food was not out and we were almost done eating when they did get the buffet full. Still a good place to eat and lots of variety.

I hope you like chicken. Almost every dish was some type of chicken variant. There was a smattering of pork and a smidgin of seafood but not much. Veggies, rice (fried or white) or beef is was nonexistent or minimal.

Truly a self serve system. You pay at the door, then the umbilical cord is cut, & you’re on your own. No conversation or direction. You figure it out as you go.

3 buffet warmers but nothing was hot, only warm. 1 salad bar which was pretty pathetic. They did have chocolate pudding & Jello squares though.????

Even with its lack of charm, service & selection, the food wasn’t horrifying. In truth is was fairly good. I had sweet and sour chicken which was as good as any other I have had. Also had the only fried rice available which was devoid of any meat and it was adequate. Chicken and broccoli was the only real veggi option (other than some type of fried potato) and it too was fairly tasty. Chocolate pudding was pretty good.

For $15.00 bucks I didn’t feel cheated but I am not going to purposefully bring friends or family there to eat. It did fill the void in my stomach which was the mission.

Oh ya, Google says they deliver. This is fake news. Q-“Do you deliver?” A-“NO! You come. You pick up. You take home.” Click… that was the entire phone conversation.

Food was awful absolutely no service and paid 13 for lunch and it was probably last night left overs cold dry and old. I would have rather gone to Mc donalds thats how bad it was. I have had chinese food from all over the country and this is by far the worst ive ever had.

Over priced for the quality of food. Not very good selection to choose from. The woman who greeted us wasn't very friendly. She even took a pice of chicken that was laying on the bar & put it back in the pan that was on the bar. Very unsanitary.....would not recommend.

Overall, food was terrible. Most selections were overcooked and dry. The egg rolls looked absolutely disgusting and inedible. A fresh pan of honey chicken was brought out as I was getting my food and was decent. That is the only reason for the two stars. Overall the inside was dirty and in need of some TLC. I don't intend on coming back.