Classy Nails

+1 410-277-0347

6666 Security Blvd # 14, Gwynn Oak, MD 21207 United States of America

Open Today: -

Quick Facts About Classy Nails

Classy Nails clearly has some strengths and weaknesses based on the comments provided. In order to fully understand the strengths and weaknesses, we will analyze each comment and draw conclusions:

1. "Kavin is great! Did my toe and hand ! Really satisfied"

This comment indicates that Kavin, one of the technicians at Classy Nails, provides great service and leaves customers satisfied. This is a strength of the salon, as having skilled technicians can contribute to a positive customer experience.

2. "DO NOT RECOMMEND!!!!!!!!! I walked in at 1:25 and they asked me what I want Mani Pedi so instead of saying it will be a wait they had me sit in the chair put my feet in the water. At 2 :45 i am still sitting in that cold water with none of them checking to see if I was OK with waiting that long. I understand when you take walk-ins sometimes you have to wait a little longer, but the fact they don't even acknowledge that I was sitting there that long is the problem. these place act as if they doing use a favor when we are paying for a services which is not cheap in any sense of the word . do not recommend classy nails !!!!!!! they need to change their name to trashy!!!!!!!!!!!!!"

This comment highlights several weaknesses of Classy Nails. Firstly, their communication with customers seems to be lacking as they did not inform the customer about the wait time. Secondly, the lack of acknowledgment and concern for the customer's comfort during the long wait is a sign of poor customer service. Lastly, the comment suggests that the salon may have an arrogant attitude, treating customers as if they are doing them a favor. These weaknesses can lead to a negative customer experience and damage the salon's reputation.

3. "Came in for a pedicure. Young lady did a great job. My feet felt so much better after she was done."

This comment suggests that the salon has competent technicians who can provide a great pedicure experience. This is a strength of Classy Nails as it indicates that at least some of their staff are skilled in their craft.

4. "I went to get a pedicure. I waited an hour before I was seated in a pedicure chair and then I waited another hour with my feet in the basin- that turned cold from the wait. The lady that began to do my pedicure was rude and left me to do designs on someone else's hands for '5 minutes'. Fortunately she did not return. I ended up with an older woman who was pleasant and did a nice job."

This comment showcases both strengths and weaknesses of Classy Nails. The weaknesses include the long wait times and the rude behavior of one of the technicians. However, the presence of another technician who was pleasant and did a nice job indicates that there are capable staff members at the salon who can deliver a positive experience.

5. "Was there 3 hrs, Never seen them wipe anything down between clients, also way too long to have had an appointment. also owner seems to be upset all the time. Mood is not relaxing."

This comment reveals some significant weaknesses of Classy Nails. The salon seems to have poor hygiene practices, as the customer never saw them cleaning the tools or surfaces between clients. Additionally, the long waiting time and the owner's consistently upset mood contribute to a negative atmosphere, detracting from the relaxing experience that customers might expect from a nail salon.

6. "This was my first time getting a pedicure at Classy Nails. I requested a pedicure and two designs. I asked for a deluxe pedicure but the technician gave a fair-rated standard pedicure. After my pedicure, I was placed at the dryer station. After sitting there for about 30 minutes, I asked the manager when I would be able to get my designs. She stated that my technician could not do designs, but she would do them after she did her client's fill-ins which would take about 30 to 40 additional minutes. I said no and asked to pay for my pedicure and left. The manager never told me upfront that she was the only one who could do designs that day. Poor communication and customer service at this salon."

Based on this comment, it can be identified that Classy Nails has weaknesses in terms of communication and customer service. The salon failed to properly communicate to the customer about the unavailability of designs and only informed them after the pedicure was completed. This lack of transparency resulted in a negative customer experience and highlights a need for better communication practices within the salon.

7. "My nails were done ok just ok and the lady messed my eyebrows up really really bad luckily I brought one of the little eyebrow things and fixed my eyebrows myself! The wait time is very long sometimes only one person working the work was okay but I don't think I'll be returning."

This comment uncovers weaknesses in the quality of the nail and eyebrow services at Classy Nails. The customer describes their nails as being "just okay," indicating that the salon may not consistently deliver excellent nail outcomes. Additionally, the negative experience with the eyebrows suggests that the salon may lack expertise in that area. Furthermore, the long wait times and understaffing indicate a weakness in managing customer flow and ensuring efficient service.

In conclusion, based on the comments provided, it is evident that Classy Nails has several strengths and weaknesses. The strengths include having skilled technicians who can deliver satisfactory outcomes for some customers. However, the weaknesses are more prominent, including poor communication, lack of acknowledgment for wait times, rude behavior from staff, unprofessionalism, hygiene issues, inconsistent service quality, and understaffing. Addressing these weaknesses is crucial for Classy Nails to improve their overall customer experience and reputation.

Best TL Reviews

Kavin is great! Did my toe and hand ! Really satisfied

DO NOT RECOMMEND!!!!!!!!! I walked in at 1:25 and they asked me what I want Mani Pedi so instead of saying it will be a wait they had me sit in the chair put my feet in the water . At 2 :45 i am still sitting in that cold water with none of them checking to see if I was OK with waiting that long. I understand when you take walk-in sometimes you have to wait a little longer ,but the fact the they don't even acknowledge that I was sitting there that long is the problem. these place act as if they doing use a favor when we are paying for a services which is not cheap in any sense of the word . do not recommend classy nails !!!!!!! they need to change their name to trashy!!!!!!!!!!!!!

Came in for a pedicure. Young lady did a great job. My feet felt so much better after she was done.

I went to get a pedicure. I waited an hour before I was seated in a pedicure chair and then I waited another hour with my feet in the basin- that turned cold from the wait. The lady that began to do my pedicure was rude and left me to do designs on someone else's hands for "5 minutes ". Fortunately she did not return. I ended up with an older woman who pleasant and did a nice job. My daughter got a full set of nails. They were shaped nice however the man that did her nails messed up the polish on 2 of them and did a not-so-good job fixing them. I went back in to tell them about her nails. The man never made eye contact and pointed my daughter to the woman who originally helped me. I was polite so I found this behavior to be unwarranted and unprofessional. The man said something to her in Chinese and she looked at me and laughed. I felt totally disrespected and that my business was taken for granted. I would give them 0 stars however that is not an option. Good luck.

Was there 3 hrs, Never seen them wipe anything down between clients, also way too long to have had an appointment. also owner seems to be upset all the time. Mood is not relaxing

This was my first time getting a pedicure at Classy Nails. I requested a pedicure and two designs. I akedcfirba deluxevpedicure but the technician gave a fair-rated standard pedicure. After my pedicure, I was placed at the dryer station. After sitting there for about 30 minutes, I asked the manager when I would be able to get my designs. She stated that my technician could not do designs, but she would do them after she did her client's fill-ins which would take about 30 to 40 additional minutes. I said no and asked to pay for my pedicure and left. The manager never told me up front that she was the only one wo could do designs that day. Poor communication and customer service at this salon.

My nails were done ok just ok and the lady in they're messed my eyebrows up really really bad luckily I brought one of the little eyebrow things and fix my eyebrows myself! The wait time is very long sometimes only one person working the work was okay but I don't think I'll be returning

Great job on my feet