Lilly Nails & Spa

+1 951-243-8408

14435 Moreno Beach Dr # 106, Moreno Valley, CA 92555 United States of America

Open Today: Closed

Quick Facts About Lilly Nails & Spa

Lilly Nails & Spa is a nail salon that seems to have mixed reviews and experiences from its customers. In analyzing the comments, we can identify the strengths and weaknesses of the place.

One notable strength mentioned by multiple customers is the friendly and welcoming atmosphere of Lilly Nails & Spa. Some customers appreciate that the staff is kind and accommodating, treating them and their children kindly. This positive customer service experience can contribute to a pleasant and comfortable environment for customers.

Another strength mentioned by a customer is the excellent job done by their nail technician. This indicates that the salon has skilled and talented professionals who can deliver high-quality nail services. Additionally, the positive feedback implies that the staff is knowledgeable in helping customers choose the perfect colors and designs.

A recurring weakness mentioned by customers is the rude and disrespectful behavior of some staff members. One customer reported experiencing extreme rudeness and unprofessionalism during their visit, with attendants pressuring their mom to choose gel polish, being dismissive, speaking in their own language, and providing sloppy service. This type of behavior can create a negative and uncomfortable experience for customers and can ultimately lead to losing their business.

Another weakness mentioned by a dissatisfied customer is the salon's inability to honor appointments and manage customer wait times. This particular customer complained about having to wait despite having an appointment and even showed a picture of the desired design in advance but was later informed it couldn't be done. These instances reflect poor scheduling and communication practices, which can frustrate customers who expect prompt and efficient service.

Several customers mentioned their disappointment with the overall quality of the service provided. One customer complained about receiving sloppy work, uneven nails, and no filing of the nails, causing discomfort. This reflects a lack of attention to detail and lack of skill in executing nail services, which can lead to customer dissatisfaction.

On the other hand, positive comments highlight the cleanliness and professionalism of the salon. Some customers mention that the salon is clean and that the staff is professional and friendly. This indicates that Lilly Nails & Spa has maintained a clean and professional environment, which is essential for creating a positive impression among customers.

Based on the comments, one possible weakness to consider is the inconsistency in customer experiences. While some customers had positive experiences, others had negative encounters, indicating a lack of consistency in service quality and customer satisfaction. Inconsistency can be problematic for any business as it creates uncertainty and makes it difficult to build a loyal customer base.

In conclusion, Lilly Nails & Spa has strengths in providing a friendly and welcoming atmosphere, skillful technicians, cleanliness, and professionalism. However, weaknesses include rude and disrespectful behavior, poor scheduling and communication, inconsistent service quality, and disappointing workmanship. To improve, the salon should focus on training its staff in customer service, addressing scheduling issues, ensuring consistency in service quality, and prioritizing attention to detail. By addressing these weaknesses, Lilly Nails & Spa can enhance its reputation and provide a better experience for its customers.

Best TL Reviews

I often go here at Lilly Nails & Spa but was disappointed in my last visit. I brought me and my mom here for both a mani and pedi. My mom works where she handles food (so she isnt allowed to wear polish) but she was on a short vacation so I wanted to treat her to at least a regular polish session (something she can take off easily after vacation). Well, the two people attending her were extremely disrespectful. They (a man and a woman) got mad that she didn't say yes to their constant pushing of gel polish and gave an obvious rude face to my mom. With me literally sitting beside her. My mom then wanted to have a conversation with them to which they ignored her and continued speaking in their language. To top it off they did a very sloppy mani and pedi for my mom. To sum up our experience they were rude, disrespectful, and unprofessional. They also have the audacity to expect a tip for their poor service and poor attitude , sorry but no. I will no longer be going here.

They are the rudest nail salon I've been to so far. Unprofessional at it's finest. Need to work on their attitudes and work.

My nail technician was friendly. She did an excellent job and she helped me pick the perfect color.

I have been coming here for years. This place has ALWAYS been amazing EVERY time I go. Every person is so kind and welcoming, they treat my children so kindly when they come to get services with me, my nails always last, and I feel like they are very accommodating. I'm so happy they are by my house, it's one of the gems of the neighborhood. Highly recommend!

So disappointed with this nail shop. They gave us an appointment but we still had to wait, they had several other people waiting also. I showed them a picture in my phone. I asked from the beginning if they could do the design that I wanted, of course they said yes until it came time to do it, then they made excuses. but still wanting to up-sell me some gel for 10 extra dollars. They didn't even start my water till two minutes before they started on my pedicure.The whole point of going there is I'm going to Hawaii. I wanted a cute design on my toes. If they couldn't do it they should have said it so.They will never get another Penny of my money !$!Lily Nails

My go to nail spot! Clean, professional, and friendly every time. Quyen did an amazing job on my mani today!

bad work at least they leave a lot to be desired, and the attention is not even said, they want to attend to one when they say, not when you have time, and that happened to me at 9 o'clock he said no than 10, I I could not have to pick up my son at 11:30 and he said that at 1 I arrived at 1 and he made them to me on the run, I wanted to cry I leave them uneven and I do not even file them I walk that I am scratching everything ... ugly I feel so bad

Very pleasant place here in my wife loves to come here and get her nails done to people are very very nice and they know us by our face! That's how you know they care about their customers. I recommend you to come here and see the great environment for yourself and the wonderful customer service!!