Quick Facts About Classy Nails LLC
Strengths:
1. Skilled and Engaging Technicians: The nail technicians at Classy Nails LLC, particularly Tony, have been praised for their skill and ability to create beautiful nails. They are also noted for their engaging and friendly personalities, creating a welcoming atmosphere for customers.
2. Long-Lasting Nail Services: Customers have commented that their nails, particularly SNS nails done by Tony, last for a significant amount of time without chipping. This indicates that the salon uses high-quality products and techniques that result in durable and long-lasting nail services.
3. Professional and Friendly Owners: The owners of Classy Nails LLC, Tony and Cindy, are described as professional and nice. This suggests that they take a hands-on approach to managing the salon and prioritize creating a positive experience for their customers.
4. Positive Reputation and Customer Loyalty: Several comments mention being long-time customers of Classy Nails LLC, with one individual even traveling over an hour to visit the salon. This indicates that the salon has built a positive reputation and has a loyal customer base, which can contribute to the overall success of the business.
5. Consistency in Staff: It is mentioned that there has been the same group of technicians at Classy Nails LLC for years. This suggests that the salon has managed to retain its staff, which can be beneficial for maintaining a high level of quality and consistency in service.
Weaknesses:
1. Lack of Price Transparency: One reviewer mentioned that Classy Nails LLC does not inform customers of the prices upfront, leading to surprise charges at the end of the service. This lack of price transparency can create frustration and dissatisfaction among customers.
2. Inconsistent Customer Service: While the majority of comments praise the friendly and professional service at Classy Nails LLC, one comment mentions an incident of poor customer service. The individual reported being repeatedly cut during a pedicure and when requesting a different technician, was not accommodated. This inconsistency in customer service can negatively impact the overall customer experience.
3. Miscommunication Regarding Additional Charges: Another comment highlights miscommunication regarding additional charges. The customer asked for the price of adding stones to their nails and was told not to worry about it, only to be charged for it at the end. Similarly, the customer was not informed about the extra cost of gel nail polish until the payment stage. This lack of clear communication regarding additional charges can lead to customers feeling deceived or taken advantage of.
4. Limited Availability of Technicians: In one instance, a customer requested a different technician but was told that no one else was available. This inability to provide an alternative technician may result in customer dissatisfaction, particularly if they have had a negative experience with a specific technician.
5. Potential Inconsistencies in Service Quality: While most comments express satisfaction with the nail services at Classy Nails LLC, only a few specify the type of service they received. This lack of detailed feedback makes it difficult to assess the consistency of service quality across different treatments or technicians.
In conclusion, Classy Nails LLC has several strengths such as skilled and engaging technicians, long-lasting nail services, professional and friendly owners, a positive reputation, and customer loyalty. However, there are weaknesses in the salon's price transparency, inconsistencies in customer service, miscommunication regarding additional charges, limited availability of technicians, and potential inconsistencies in service quality. Addressing these weaknesses can enhance the overall customer experience and further strengthen the success of Classy Nails LLC.
Best TL Reviews
Amazing experience for my wife who always goes to Tony for her nails he does an incredible job and makes her feel at home. She has got ‘em her nails done 5 times already and each time she gets Tony bc of how engaging and friendly he is !!!
We love classy nails. Our favorite nail Tech is the Asian male. He does the best nails and takes his time. He is very skilled and crafted at his job. He also as a great personality. When he does nail, it last up to 3 weeks without chipping.we always leave satisfied with his service. I wish I knew his name and next time I will ask for his name. He is the only male there. We plan to go back very soon.
I got the SNS nails done by Tony and he did a great job! I’ve had them for almost a month and they still look good!
I’ve been going to this nail salon for the past 3 years and as of recent, they have been sneaking in prices for their services at the end when you have to pay. They are not informative with their prices when you ask for a service. The first time this happened a few months back, I asked how much the girl how much two stones would cost of my mail, she replied “Don’t worry about it.” I thought since I’ve been going there for three years now, I didn’t worry about it because I trusted her word. At the end, she added a $17 charge for the stones. I was told not to worry about it and still charged at the end, she could’ve been clear with the price up front. Today I asked for a manicure and when the lady was going to put the nail polish on, I asked for gel and she should’ve told me that it would be $20 on top of my manicure price which was $16 but instead she added the cost at the end when I had to pay. I could have just gotten a full set instead but because they were not up front with the prices, I couldn’t make an informed decision.
Horrible customer service. I live down the street and have never used this place before. It was a Monday with maybe one customer waiting. Person who was doing pedicure kept cutting me. I asked for someone else. Tony said they’re busy no one else is available. I left. Won’t be back. And never said Oh I’m sorry. Note to self: There’s a reason you never came here after passing it for 15 years.
Me and my daughter have been customers of Classy nails for years. Very professional place and the owners Tony and Cindy are very nice. We love it!
Love this place, they do beautiful work!
I have been coming to Classy Nails for over 10 years and will never go anywhere else. I recently moved to Commerce and travel over an hour to get here but it is totally worth it. Even though I only get the basic mani or pedi, they never try to upsell me. They are the nicest people ever and will do whatever is needed to make sure you are 100% satisfied with your nails. It has been the same group of technicians for years, which goes to show you how great this company is. They have a customer for life, thank you Tony and Classy Nails!! :)
Place Pictures
Classy Nails LLC Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 10:00 AM - 07:30 PM |
|---|---|
| Tuesday | 10:00 AM - 07:30 PM |
| Wednesday | 10:00 AM - 07:30 PM |
| Thursday | 10:00 AM - 07:30 PM |
| Friday | 10:00 AM - 07:30 PM |
| Saturday | 10:00 AM - 07:30 PM |
| Sunday | Closed |
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Location
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