Quick Facts About Lee Day Spa
Lee Day Spa has received both positive and negative comments from customers. The strengths and weaknesses of the spa can be summarized as follows:
Strengths:
1. Talented nail artists: Several customers have praised the skill and expertise of Christine, one of the nail artists at Lee Day Spa. They have mentioned that her work is flawless and long-lasting. This indicates that the spa has talented professionals who can provide high-quality nail services.
2. Professionalism: Many customers have commended the professionalism of the staff at Lee Day Spa. They appreciate the efficiency, fast service, and attention to detail. The positive experiences of customers indicate that the spa maintains a high standard of professionalism.
3. Cleanliness: Multiple customers have mentioned that the spa is clean and well-maintained. This is essential for any spa or salon to ensure a pleasant and hygienic environment for customers.
4. Variety of services: The comment from a customer states that Lee Day Spa offers a range of services like eyebrows, manicures, pedicures, eyelashes, and facials. This indicates that the spa caters to different beauty needs, providing customers with a variety of options to choose from.
Weaknesses:
1. Poor time management: One customer mentioned that they had to wait for 30 minutes despite having made an appointment in advance. This indicates a weakness in the spa's time management or appointment scheduling system. Such delays can be frustrating for customers who expect their appointments to start on time.
2. Inconsistent service quality: While some customers had positive experiences, others experienced subpar service. One customer complained about the unprofessional and defensive attitude of a pedicurist. They mentioned that the pedicurist used burning hot water, did a rushed job, and did not address their concerns. This inconsistency in service quality and customer satisfaction is a weakness for Lee Day Spa.
3. Lack of customer care: A particular comment highlights a lack of customer care when a customer experienced discomfort during their pedicure. The pedicurist did not respond appropriately to their requests for water temperature adjustment and did not provide a satisfactory massage. This lack of attention to customer needs and complaints is a weakness that affects the overall customer experience.
4. Price discrepancies: According to a negative review, the customer was charged more than the prices displayed at the entrance of the spa. This indicates a lack of transparency in pricing and can lead to customer dissatisfaction and mistrust.
In conclusion, Lee Day Spa has strengths in terms of talented nail artists, professionalism, cleanliness, and a variety of services. However, weaknesses are evident in poor time management, inconsistent service quality, lack of customer care, and price discrepancies. Addressing these weaknesses will be crucial for improving the overall customer experience at Lee Day Spa.
Best TL Reviews
I visited the salon about 3 weeks ago, for a set of new tips/gel nails. 2 of my girlfriends recommended Christine, and OMG they were so right! Christine, is a true star professional: very fast, efficient and her work is flowless! 3 weeks later, I have no chipping or lifting of any kind, just a natural growth. She is absolutely the go-to nail artist!.
So Christine is absolutely 5 Star +, but the reason for my 4-star rating is: poor time management by the spa manager (?) or who ever it is that schedules appointments ; I made my appointment a few days in advance, and still I had to wait 30 minutes.
But I will be back, because of Christine!
Doing my nails every 2 weeks for 5 years and coming here is one of the best experiences I've ever had and they all are super professional and great at what they do!!!
Went in earlier today with my husband to get pedicures done. The lovely lady worked on my husband’s pedicure and did a wonderful job! On the other hand, the gentleman who worked on my pedicure doesn’t even deserve this 1 star. I asked for hot water not BURNING HOT WATER! When I told him it was too hot he proceeded to say that I asked for that and that oh now I want cold water. So unprofessional of him and he also doesn’t clean his pumice stone appropriately and it is worn out and when I brought it up he got all defensive instead of hearing me out so he would not use it on another client. He also did a “massage” or should I say slap on lotion on my legs because it lasted 5 seconds. Lastly, he seemed so irritated with every request I had. Will not be coming back here ever again. He should learn how to be more professional and curate more to its clients needs.
Christine has done an excellent job on my GF nails always. Fast and very well done. HIGHLY recommend
Came on a little vacation with my husband and didn't have time to get a pedicure beforehand so while at the mall I stopped in and they got me in quickly as well as gave me a great pedicure! The massage was amazing and the pedicure itself came out great!
Susan always takes care of me!! I've been coming here for a few months now and she always does an amazing job. Everyone loves them! I always recomend everyone to come here for all services (eyebrows, manicures, pedicures, eyelashes, and facials). The spa is very clean and the people are very friendly.
Wow!! My nail tech there is lee and he does them just how I imagine them too be ! Amazing work! Go get him as your nail tech now! Look at my beautiful nails , AMAZING!
The gentleman who did my Pedi had me almost in tears he was so rough with the massage, if you can call it that. The water was ice cold when my feet were put in and when I asked him to make it warmer it was so hot that I'm surprised I don't have burns. From my ankles down my feet were beet red. When I said it was too hot, his response was "you said it was cold". I'm not high maintenance when it comes to the temperature so if I say it's too cold or too hot you can trust the temp is extreme.
I left there with calves and feet hurting, and the shortest strangest looking toenails ever. The bill was more than what their prices on the sign at the entrance to the store said on top of everything else!
Will not only not return, I will warn people to avoid.
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Lee Day Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
Today
Opening Hours
| Monday | 11:00 AM - 07:00 PM |
|---|---|
| Tuesday | 11:00 AM - 07:00 PM |
| Wednesday | 11:00 AM - 07:00 PM |
| Thursday | 11:00 AM - 07:00 PM |
| Friday | 10:00 AM - 08:00 PM |
| Saturday | 10:00 AM - 08:00 PM |
| Sunday | 02:00 AM - 06:00 PM |
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