Golden Nail & Spa | Nail salon 29501

+1 843-679-4799

1940 Hoffmeyer Rd, Florence, SC 29501 United States of America

Open Today: Closed

Quick Facts About Golden Nail & Spa | Nail salon 29501

Golden Nail & Spa, located in the 29501 area, has received a mix of positive and negative reviews from customers. Let's examine the strengths and weaknesses of this nail salon based on the comments provided.

One major strength of Golden Nail & Spa is its cleanliness and professionalism. Customers have praised the salon for being clean and well-maintained. A clean environment is important for a nail salon as it ensures the safety and hygiene of the customers. Additionally, the salon provides a full range of services, indicating that they cater to various customer needs.

Another strength highlighted in the comments is the salon's expertise in gel nails. Multiple customers have reported that their gel nails lasted for over three weeks, indicating the high quality of the service and products used. Long-lasting gel nails are highly desired by customers, as it saves them time and money in the long run.

Customer satisfaction and friendly staff are recognized strengths of Golden Nail & Spa. Customers have expressed their delight with the staff, describing them as amazing, friendly, and talented. This positive customer service experience creates a pleasant and welcoming atmosphere for customers. The staff's willingness to fulfill customer requests and provide the best treatment contributes to customer satisfaction, making it a strong point for the salon.

The location of the nail salon is mentioned as an advantage by one customer. They state that it is conveniently located just five minutes from their house. Proximity to customers' residences or workplaces can be a significant strength for a business, as it increases accessibility and convenience for customers.

On the other hand, there are some weaknesses pointed out by customers in their comments. One customer had a negative experience with a pedicure, describing it as the worst pedicure they've ever received. They mention various issues, such as the nail technician being on the phone or texting during the service, cold water in the footbath, non-functioning water jet, and the presence of moldy coffee. The customer also mentions the smell of cigarette smoke, indicating a possible lack of proper ventilation. These issues contributed to a poor customer experience and dissatisfaction with the salon.

Another weakness highlighted by a customer is the rough treatment received by their mother-in-law during a pedicure. Rough handling during nail services can be uncomfortable and may deter customers from returning to the salon.

While most customers praised the salon's cleanliness, one customer did not have the same experience and mentioned finding a cup of moldy coffee behind their chair. This indicates a possible lack of attention to cleanliness standards in certain areas of the salon.

In conclusion, Golden Nail & Spa in the 29501 area has strengths such as cleanliness, professionalism, expertise in gel nails, customer satisfaction, and friendly staff. These aspects contribute positively to the salon's reputation. However, there are weaknesses in areas such as customer service during pedicures, maintenance issues (e.g., cold water, non-functional water jet, moldy coffee), and inconsistent cleanliness. It is important for the salon to address these weaknesses and ensure a consistent positive experience for all customers.

Best TL Reviews

This salon is clean and professional, provides a full service. They really do great job with gel! Mine stays for over 3 weeks. It's hands down the best value nail salon in the area.

Absolutely wonderful trip. The staff was amazing!! Did a dip powder set and gel design I love it. Definitely coming back! Highly recommend for my friend. 20/10

Worst pedicure I’ve ever received. My sister in law, mother in law and myself went to get a pedicure together. The man who did my nails was on the phone nearly the entire time he was doing my nails or texting. The first chair they sat me in, the water was freezing cold and the water jet didn’t work, I gladly moved to another chair and yet the water was cold again and they didn’t even bother turning the jet on. The first chair I sat in had a cup of moldy coffee sitting behind it. The door that goes out back was open and all we could smell the entire time was cigarette smoke. The lady who did my mother in laws nails was so rough that my mother in law decided to not continue with the pedicure and not get any polish. The experience was just awful. We felt as if they didn’t care about customer satisfaction at all. We will never go back to this store again.

This salon is so pretty and clean! It has a relaxing atmosphere and the staff is really nice and calm. Whatever I wish they do and they do SO well!!! Can't wait to go back!

My first time visiting this place! My experience was amazing! My tech is amazing! She made my experience worthwhile! I will definitely be back. Bonus is that it is just 5 minutes from our house.

Very friendly people and great quality. I felt like I was getting best treatment every time I came and each toe and finger got enough attention. If you love to be pampered this is a place to be.

Great place :) Every visit has been pleasant and everyone is friendly at this location. My tech did a great job! Very clean, friendly staff! Felt like they went above and beyond with their services!

Such a great nail salon. Very nice people who did exactly what i wanted! They are very talented! Good experience! It was wonderful and relaxing and perfect.