Nailcraft

+1 323-296-9337

3649 S La Brea Ave, Los Angeles, CA 90016 United States of America

Open Today: -

Quick Facts About Nailcraft

Nailcraft Place is a nail salon that receives mixed reviews from customers. There are several strengths and weaknesses that can be identified based on the comments provided.

Strengths:

1. Satisfied customers: Multiple customers express satisfaction with their service and praise specific nail technicians, such as Linda, Lilly, Thi Thanh (Tina), and Helen. This indicates that the salon has skilled technicians who can provide a good experience for customers.

2. Good service and accommodation: Customers mention that the nail technicians were nice, accommodating, and gentle. They appreciate the fact that the technicians were able to provide a good service even when they were in a rush. This demonstrates that Nailcraft Place prioritizes customer satisfaction and tries to accommodate their needs.

3. Reasonable prices: Some customers mention that the prices at Nailcraft Place are reasonable and even cheaper than other nail salons. This can be seen as a strength, as it makes the salon more accessible to customers and offers value for their money.

4. Long-standing customers: One comment mentions a long-standing customer who has been going to Nailcraft Place for 14 years, which indicates that the salon has built a loyal customer base. This suggests that the salon has a good reputation and provides consistent quality service.

5. Convenient opening hours: The salon opens early, which is seen as a positive aspect by some customers. This convenience can attract more customers, especially those who have busy schedules and need early appointment slots.

Weaknesses:

1. Lack of communication: One customer mentions an issue with the salon's communication. They highlight the inability of the staff to properly communicate and admit when they cannot do a certain design. This led to wasted time and a less satisfactory outcome for the customer. This indicates a weakness in the salon's communication and customer service skills.

2. Inconsistency in design capabilities: The same comment also mentions that the technician was not proficient in a specific nail design requested by the customer. This shows a weakness in the technical skills of the salon's staff. The fact that even the person brought in for help was unable to do the design suggests a lack of training or expertise in certain areas.

3. Need for a makeover: One comment mentions that the salon needs a makeover. While this may not directly impact the quality of the services provided, it can affect the overall customer experience and perception of the salon. An outdated or dull appearance may not attract new customers or create a positive ambiance for existing ones.

4. Back massager issue: One customer had a negative experience with a back massager on a spa chair, mentioning that it hurt their back. This indicates a weakness in the salon's equipment or maintenance. Customers expect a relaxing and comfortable experience during their visit, so any inconvenience or discomfort caused by the salon's facilities can be seen as a weakness.

In conclusion, Nailcraft Place has several strengths such as satisfied customers, good service and accommodation, reasonable prices, long-standing customers, and convenient opening hours. However, there are also weaknesses in terms of communication, design capabilities, the need for a makeover, and a back massager issue. It is important for the salon to address these weaknesses to maintain and improve its reputation and customer experience.

Best TL Reviews

I'm very satisfied with the service I received from Linda and Lilly. My hands and feet have found a new home. But on another note I absolutely appreciate the fact that they don't try to push services on you like most other shops.

I did a morning walk in around 9:20am, I thought they opened at 9:30am according to the website but they open at 9:00 a.m. which was better. The wait was only about 15 minutes. I got a fill. I had already prepped my nails in advance so it didn't take long. The nail tech was very nice and accommodating to the fact that I was in a rush and my nails still came out nice. I would probably just get them longer if I go back. Very nice.

Thi Thanh (Tina) was amazing, i was a bit nervous but she was gentle and did an amazing job. I had acrylic on natural nails re-done. Prices are reasonable. Shop

Needs a makeover. Overall im satisfied.

Everyone here was very nice and welcoming, I had no issues as far as treatment. My issue came with their inability to properly communicate and admit when they can't do a design which wasted so much of all of our time! I went in for a full set and i wanted a marble design for 4 of my nails. Before i began i asked her if she was able to do the design because if not, i would simply chose a different design that the nail tech was more well versed in doing and then select my colors accordingly. By the time we got to the design it was obvious that the lady had never successfully completed the design. She spent a good 15min trial and error on my nails it was ridiculous. She eventually asked for help and the person who came to help didn't know how to do the design either! I wasted a good 30min doing that. I didn't have time to pick a different design so she just gave me a solid color and put some gem stones on it. It came out okay and i wasn't gonna put a review but it's been 2 days and i already have a missing jewel. It's upsetting because this could have been avoided had they just said we can't do that design and allowed me to pick a new one. And on top of that, they make you pay first. Which would be less annoying had i walked out of there with a reliable design.

Best nail salon in L.A. Linda is the best for nails and anyone there can give you a great pedicure. So glad I found them. Linda is the Queen Bee and is very busy. It's a miracle I was able to get on her calendar. I go early in the day during the week and avoid weekends altogether.

This is not my regular nail shop they are closest to my house. Anytime i have gone in the owner and staff are pleasant not overly friendly but nice. They open early which is a plus for me. The last time i was there i was in a spa chair and the back massager. It was not on a good setting it hurt my back more. But this time i was in a regular chair because they were doing both my hands and feet at the same time. It was good this time and the prices are ok a little cheaper than my regular place. I will be back

Love Nail Craft. Seen a marriage and now 2 young kids in college. The ladies here are great. Linda's husband too. 20+years big fan, real nails just coated

Helen is the Best!!!! Been going to her 14 years!!! Linda the owner and the other ladies there are AWESOME too!!!