Quick Facts About Family Hair & Nail
Family Hair & Nail Place is a local salon that offers hair and nail services. While there are some positive comments about specific stylists, the overall feedback includes several negative experiences. In this analysis, we will examine the strengths and weaknesses of Family Hair & Nail Place based on the comments provided.
Starting with the strengths, it is evident that the salon has dedicated and talented stylists. Linh, in particular, has been praised by one customer who has been using her services since 1998. This indicates that there is at least one stylist who has consistently provided excellent service over the years. Moreover, another comment mentions loving their haircut, even though their nails popped off in a week. This suggests that the salon might excel in hair services but may have some room for improvement in their nail services.
Additionally, the salon receives praise for its flexibility and accommodating nature. One customer commends them for allowing them and their friend to come in for a pedicure just 15 minutes before closing time. This shows that the salon is willing to go above and beyond for its customers, creating a positive experience for those in need of last-minute services.
On the other hand, numerous weaknesses are mentioned by dissatisfied customers. One common complaint is unprofessionalism. Several comments discuss stylists being distracted by their phones or other clients, neglecting the customer who arrived first. This lack of focus and attention to detail is indicative of poor management or training, which can severely impact the salon's reputation.
A major concern raised by multiple customers is the quality of service provided. One individual experienced a haircut mishap, with a large chunk of hair being cut out and the hairline being completely messed up. This highlights a lack of precision and skill, which can be damaging to customers who have spent years growing their hair out. Similarly, another customer had issues with their nail service, mentioning the nails popping off within a week. This suggests that the salon may have inconsistencies in the quality of their nail services, resulting in unsatisfactory results for some customers.
The negative comments also mention issues of customer service and discrimination. One customer, who identifies as a white guy and realizes he may look scary, shared a negative experience with the way he was treated by a staff member. This incident indicates a lack of professionalism and inclusivity within the salon, potentially alienating certain customers and damaging the salon's reputation in terms of customer care.
Furthermore, another comment describes a frustrating experience regarding the handling of a 14-year-old girl's nail service. The customer asked for cuticle trimming and was assured it had been done, but upon closer inspection, it was discovered that it had not been done properly. When requesting a fix, the customer was met with resistance and excuses. This demonstrates a lack of accountability and a dismissive attitude towards the customer's concerns, which can result in decreased customer satisfaction and loyalty.
In conclusion, while some customers have had positive experiences with specific stylists and have praised the salon for its flexibility, Family Hair & Nail Place has several weaknesses that need to be addressed. These weaknesses include unprofessionalism, a lack of precision and attention to detail, inconsistent quality of services, customer service issues, and a dismissive attitude towards customer concerns. By addressing and rectifying these weaknesses, Family Hair & Nail Place can work towards improving customer satisfaction and enhancing its overall reputation in the industry.
Best TL Reviews
The lady there cut a chunk right out of the front of my hair and completely messed up my hair line. Idk how i can even get this fixed without having to shave it. I've been growing my hair out for six years and already had an undercut. All I needed was the short part shaved again. Such a simple thing I usually have my friend do it and he's not even a barber. This was pure carelessness.
I went in to get my nails filled, I sat at the table for 15 minutes waiting. Finally the lady got there apparently she was running late for work, then asked me what I wanted. I told her a fill and to round out my nails. She said no problem. Then she started playing with her phone and then one of her regulars came in. So she stopped working on my nails while she started working on hers. Then realized I was still sitting there. Then halfway finished my nails. Didn't even get polish on the hole nail. Very unprofessional. Go somewhere else. They apparently don't want new clients.
Linh is the BEST! Have used her since 1998!
Ok. Nails popped off in a week but love my haircut.
Linn is a exceptional stylist. Professional mens cuts. Makes you feel like your at home
I needed a quick pedicure for two people and called 15 minutes before salon closing. They not only allowed me and my friend to come in but also did an amazing job!!!! Highly recommend
I know that I am a white guy who looks a little scary, but the why the lady acted when I asked for help was horrible and hurtful.
Went on Thursday July 19th to have my 14 year old get a set of nails for her Birthday.
I ask the young lady if she did her cuticles and she said she did but after looking closer when we got home they had not been trimmed or pushed back.
We went in today and ask them to fix them for her and I was told she needed a fill after only 6 days.
When I told the lady she was just in here last week she justified it by saying some kids nails grow faster than others.
We were then asked to sit and wait because she had another appointment coming.
While we waited they complained and talked about my grand daughter making excuses for why they had not done it correctly the first time.
Needless to say after the wait they would not trim her cuticles and just polished over them and said they were fixed. We left very disappointed.
Had they tried to correct it for us I would of been more forgiving...but the unprofessional attitude and unwillingness to fix the problem made me decide to write a review.
We will never go back again and will let our family and friends know about out experience with Family Hair and Nail.
Family Hair & Nail Info
Amenities
Accessibility
-
Wheelchair accessible entrance
-
Wheelchair accessible parking lot
Planning
-
Appointments recommended
Today
Opening Hours
| Monday | 10:00 AM - 07:30 PM |
|---|---|
| Tuesday | 10:00 AM - 07:30 PM |
| Wednesday | 10:00 AM - 07:30 PM |
| Thursday | 10:00 AM - 07:30 PM |
| Friday | 10:00 AM - 07:30 PM |
| Saturday | 10:00 AM - 06:30 PM |
| Sunday | 02:00 AM - 06:00 PM |
How to go there
Location
Places