Nail Spa

+1 989-340-0620

2205 US Hwy 23 S, Alpena, MI 49707 United States of America

Open Today: Closed

Quick Facts About Nail Spa

Strengths:

1. Professional and friendly staff: Multiple comments mention that the staff at Nail Spa are professional and friendly, creating a positive and welcoming atmosphere for customers.

2. High-quality work: Customers consistently praise the quality of the nail services provided by Nail Spa. They mention the longevity of the nail work and the impressive results, from simple designs to more intricate ones.

3. Cleanliness standards: Several comments highlight the cleanliness of Nail Spa. This is an important factor for customers, and the positive feedback suggests that Nail Spa maintains a high level of cleanliness and hygiene.

4. Positive experience: Many customers describe their experience at Nail Spa as enjoyable and pleasant. This positive experience contributes to customer satisfaction and loyalty.

5. Variety of services: Nail Spa offers a wide range of services, including different types of nail designs and treatments. This variety allows customers to choose from various options and personalize their nail services.

6. Attention to detail: Customers appreciate the attention to detail provided by Nail Spa. They mention small touches like ensuring all nails receive the top coat or going above and beyond to make sure customers are happy with the final result.

7. Reasonable prices: One comment specifically mentions Nail Spa's competitive pricing, with services including additional benefits such as a leg/foot scrub with lotion and massage. This can be seen as a strength, as customers feel they are receiving value for their money.

Weaknesses:

1. Inconsistency in service: One comment mentions an incident where the customer's thumb nail was not properly coated during a visit. While this may be an isolated incident, it highlights the potential for inconsistencies in the service provided.

2. Lack of attention to detail: Although most comments praise the attention to detail at Nail Spa, one comment suggests that closer attention is needed to ensure all nails receive equal treatment. This indicates a potential weakness in consistency.

3. Limited availability: A comment indirectly mentions that Nail Spa is not conveniently accessible for the individual as they are only able to visit during the summer when they are in Alpena as an out-of-state visitor. Limited availability may restrict potential customers or lead to difficulties in scheduling appointments.

4. Temporary customer: One comment mentions that they were only visiting the area temporarily and express disappointment that Nail Spa couldn't become their regular pedicure spot due to geographical constraints. This highlights a weakness in terms of customer retention for out-of-state visitors.

Overall, Nail Spa receives overwhelmingly positive feedback from customers regarding their professionalism, friendliness, high-quality work, cleanliness standards, positive experience, variety of services, attention to detail, and reasonable prices. However, weaknesses such as inconsistencies in service, lack of attention to detail in some cases, limited availability, and difficulties in customer retention for out-of-state visitors may need to be addressed to maintain and improve customer satisfaction.

Best TL Reviews

Nail Spa does amazing work! They are very professional and friendly! I have had my nails done at a variety of places and since I have gone here I won't go anywhere else! The longevity of the life of their work is impeccable! From simplicity to specialty designs they do it all! Highly recommend!

Love having my nails done here. The experience is always nice.

I LOVE their work! I've gone there 3 consecutive times already ???? I did the cat eye design this time and am in love with how they turned out!!

They do a wonderful job! And, they are so clean!! I'm super picky about cleanliness and I am very comfortable with their cleanliness standards. They also are very professional and leave you with nothing but the best Nails!

Came in to have my nails done for my baby shower. I have never had my nails done professionally (22) but they made me feel very good about the experience. I am absolutely in love and very grateful!

I have visited Nail Spa about 6 times in the past 3 years. I am an out of state visitor during the summer. Nail Spa is much better than two others that I have tried in Alpena. They are clean and most of the staff are friendly and personable. The last time I went though all of my nails got a top coat except my thumb! I didn't notice until I got back to the cabin (30 minutes away). I'll go back. I'll just have to watch more closely to their work!

Desperately needed a pedi. Called around and found out their price included services others would have charged additional for. Started right on time and had me out in 30 minutes. Besides nail care n trimming, I received a leg/foot scrub with lotion and massage. Had my nails painted the color I love and went off feeling I'd been pampered! Too bad I was only in the area for vaca or this would be my new pedi spot.

They always go above and beyond to make sure you’re happy. They are the only nail salon I trust to not screw up my nails!! Just got my nails done for Valentine’s Day with heart’s and a “river of love” as B called it! In love with my new nails!