Quick Facts About Ruby Nails
Strengths:
1. Friendly and Precise Service by Brian: One comment mentioned that Brian provided friendly and precise service, giving attention to detail and being gentle with sensitive fingers. This indicates that there is at least one staff member who is skilled and customer-oriented.
2. Ryan's Expertise in Manicures: A customer mentioned that they drive from the Southwest specifically for Ryan to take care of their feet. This suggests that Ryan has expertise in manicures and consistently provides satisfactory service.
Weaknesses:
1. Poor Service and Rushed Experience: Multiple comments highlight the poor service at Ruby Nails. Customers mention that they felt rushed during their appointments, and one specific incident involved being told to leave quickly within 30 seconds. Additionally, a customer mentioned that their nails were made too thick and filed unevenly.
2. High Prices: Customers pointed out that the prices at Ruby Nails are relatively high, especially for basic services such as a full set of gel nails. The prices were not deemed worth the quality of the service provided, leading to customer dissatisfaction.
3. Lack of Sanitization: One customer noticed that the tools used were taken out of a common box rather than individually packaged and sanitized. This raises concerns about the cleanliness and hygiene practices of the salon.
4. Rude and Unprofessional Behavior: Several comments mentioned the rude behavior of the staff, including making negative comments about customers who questioned the high prices, using Google Translate to communicate with customers, and screaming at a customer who complained about the gel nails coming off.
5. Inconsistent Nail Durability: A customer complained that their gel nails peeled off the next day, which indicates that the quality of the products and techniques used may not be reliable. This inconsistency can lead to frustration and dissatisfaction among customers.
6. Prepayment Policy: Multiple comments mentioned that customers are required to pay upfront before receiving any service. This practice is uncommon in the industry, and some customers find it inconvenient and unnecessary.
7. Long Wait Times: One customer complained about the wait time, mentioning that there are only two people available to do pedicures and full sets. This leads to longer waiting periods, and during busy times, the quality of the work may suffer due to the rush.
Overall, Ruby Nails appears to have significant weaknesses in terms of service quality, professionalism, and pricing. The positive aspects, such as Brian's skills and Ryan's expertise, seem overshadowed by the negative experiences reported by numerous customers. Addressing these weaknesses will be crucial for improving the reputation and customer satisfaction at Ruby Nails.
Best TL Reviews
Very poor service I paid way too much for the short set he made my nails too thick and didn’t file them down enough he slept on a clear pink coat told me to put them by the fan and then they told me OK I can go within 30 seconds like they were rushing me out of the building also I was told to pay before service which I’ve never have done before they were not friendly at all I would not recommend and I will not be coming back. Last picture is a week after getting my nails done later I do not work with any type of chemicals or anything and I’m wondering why are my nails turning this dark color it looks horrible
Paid around 65 for 2 sets of gel nails. The next day my daughter's nail popped off. My nails are filed uneven and I still had hang nails. I saw them pull their tools out of a box not out of a sanitized package. My sisters full set was 100 for a simple 2 colors nothing special. When she said it was expensive they automatically started talking about her. Had Google translate on, very rude people. They make you pay upfront for a reason just saying.
The younger woman was actually pretty nice and did a good job for my sister.
Brain he did my nails very perfect..
Brain was very friendly, gentle, and precise at his work. He was very gentle with my finger that has a sensitive cut on it. Thank You Brain
I drive from the Southwest for Ryan to take care me feet. He did a manicure today which put a big smile on my face. Very happy customer as always.
I've never been to this nail shop but I read all the reviews and all the reviews were very negative so I decided not to go
The prices are super high. They take a long time to do your nails. Then, they don't do them right. Only 2 people to do a pedicure and full set. You'll be waiting about 2 hrs and the work is so bad because they are trying to hurry up. They have a child that sleeps there when they are working. So unprofessional!
BEWARE! Glad I left after reading the reviews. When I arrived the doors were locked during business hours which is red flag number one. They wanted me to pay prior to receiving my service. I’m not sure if this is something they do regularly or if I was potentially profiled. This place is very unprofessional and overpriced. They missed out on business because of it which they needed because it was completely empty.
If I could give it zero stars or less I definitely would. I came Saturday to do my nails as I do almost every 2 weeks since it’s the closest to me, this time my GEL nail polish came off literally that same night the next day after work I went to get them fixed but they were closed. I went again and no luck, today I went and finally found them open. I let them know and I could NOT believe the disgusting customer service these people had. The old lady and the guy treated me like trash, the old lady started legitimately screaming at me she was shaking almost about to cry from the anger that she did not want to fix them. Like why ?! It’s a GEL mani and they’re suppose to last and I always give them about 15 tip for mani and pedi I was so disgusted by them I couldn’t not believe how angry they were talking about I peeled them off and I should of gone the next day. I will never be going here again! I DO NOT recommend DO NOT come here ! Plus they make you pay before hand before you even take another step for all their services which is so ridiculous. They’re so fast to make you pay but when you come for these type of things they’re even quicker to dismiss you!
Place Pictures
Ruby Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Payments
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Debit cards
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Credit cards
Today
Opening Hours
| Monday | 09:30 AM - 07:00 PM |
|---|---|
| Tuesday | 09:30 AM - 07:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:30 AM - 07:00 PM |
| Sunday | 10:00 AM - 05:00 PM |
How to go there
Location
Places
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