Walters Hometown Grocery

+1 580-875-3232

502 S 7th St, Walters, OK 73572 United States of America

Open Today: -

Quick Facts About Walters Hometown Grocery

Walter's Hometown Grocery place has several strengths that make it a favorable option for grocery shopping. First, the store is praised for its friendly and personable staff. Customers appreciate the interactions with employees, as they add a positive and welcoming atmosphere to the store. This personalized customer service is seen as a local phenomenon, which sets it apart from larger chain stores in the area.

In terms of product availability, Walter's Hometown Grocery place offers most basic grocery needs. Although they may not have a wide selection of high-end items, they have all the essentials required for everyday shopping. This ensures that customers can find what they need without having to travel to a different store.

Additionally, the store is praised for its cleanliness and organization. Customers mention that the store is always clean and well-maintained, which contributes to a pleasant shopping experience. The shelves are consistently front-faced, ensuring that products are neatly displayed and easy to locate.

Another strength of Walter's Hometown Grocery place is its exceptional customer service. Customers appreciate the willingness of the employees to go above and beyond to assist them. One customer even shared a personal experience where employees did their shopping for them when they were unable to walk around the store due to an injury. This level of care and empathy adds value to the overall customer experience.

Convenience is also highlighted as a strength of the store. Being a local grocery store, Walter's Hometown Grocery place offers the convenience of shopping close to home. This is seen as important by customers who prioritize supporting local businesses. The store is described as a "hometown" grocery, which adds to the sense of community and familiarity for customers.

However, there are also some weaknesses that need to be addressed. One customer mentions experiencing rude customer service and difficulty in finding sale items. This indicates a potential issue with staff training and knowledge of store promotions. It is essential for the store to improve communication and ensure that all employees are informed about the current sales and specials.

Another weakness mentioned by customers is the higher prices compared to larger chain stores like Walmart. While convenience and local support are important, customers may be deterred by the higher prices, especially for certain items. It would be beneficial for the store to review their pricing strategy and consider ways to remain competitive without compromising their hometown feel.

In conclusion, Walter's Hometown Grocery place has several strengths that make it a favorable option for grocery shopping. These include friendly and personable staff, a good selection of basic grocery needs, cleanliness and organization, exceptional customer service, and the convenience of shopping local. However, the store needs to address weaknesses such as rudeness in customer service, lack of knowledge about sales, and higher prices compared to larger chain stores. By addressing these weaknesses, Walter's Hometown Grocery place can further improve its overall customer experience and maintain its status as a valuable local grocery option.

Best TL Reviews

Went here with my Uncle while visiting them in Temple, OK and it was so nice to see a business with friendly people that add a personality to the interaction with customers. Being from the eastern side of the country, we don’t always get that! I am finding that to be a local phenomenon due to the proximity to DC and Baltimore!

The store has most anything you may want regarding basic grocery needs. They may not have a lot of high end items but they have all of the basics.

As previously stated, the staff was friendly and although we didn’t ask for help, I felt they would be extremely helpful!

I would highly recommend this store for grocery needs when in the area!

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I do a lot of my grocery shopping here, every month! I love the employees! They're fun and friendly to be around! It's always organized and very clean!

Rude customer service. Called manager 3 times never showed up. Can't find anything that is on sale and don't ask the cashiers they don't know anything.

Its not a Walmart so it's not the cheapest place to shop but they typically always have good stock. Better than the competing DG in town anyways. Everyone that works there is always friendly.

I broke my ankle and had no ability to walk around and shop during the Christmas holiday. I called the store and quickly explained my situation. AMAZING customer service!! Without having to ask, employees did my shopping for me. They brought my groceries out to me, and were sooo caring and sympathetic. 5 full stars Walter's Hometown Grocery Store!! Thank you so much.

It is a Hometown Grocery. They have everything any other supermarket would have. The customer service is exceptional and they really go out of their way to make you feel at home and comfortable. They even had a bag boy walk out to the car and help with the groceries. The prices may be higher but the convenience and customer service make up for it.

Shelves are always clean and front faced, great meat market and best prices on fresh sliced deli meat and cheeses around, great fresh fruit and vegetable selection and super friendly staff!

Convenience is key here. Being able to shop local is important. The family atmosphere is felt as soon as you walk in. Yet for the convenience, the prices are higher here than some items.