Quick Facts About Total Beauty Salon & Supply
Total Beauty Salon & Supply has several strengths and weaknesses based on the comments provided. In terms of strengths, customers appreciate the comprehensive selection of beauty supplies and products offered by the store. They compliment the wide range of products available and the fact that the shelves are well stocked. The reasonable prices are also mentioned as a positive aspect of the store. Customers value the helpfulness and politeness of the staff, highlighting their willingness to assist and provide necessary guidance.
Furthermore, the positive comments emphasize the enjoyable experience customers have had at Total Beauty Salon & Supply. The compliments on the quality of services received, such as hair braiding and pedicures, indicate that the salon aspect of the business is well-regarded. These comments suggest that customers find the salon services satisfactory and enjoyable.
On the other hand, there are also noteworthy weaknesses mentioned in the comments. One recurring criticism is the lack of pleasant and welcoming customer service. Some customers describe the staff as unfriendly and solely focused on making a profit. The specific comment about the owner being rude, crass, and lacking knowledge about the products raises concerns about the professionalism and expertise within the store. Additionally, one customer mentioned an incident where a staff member was busy on their phone and provided unhelpful service.
Another issue highlighted is the limited product selection. One customer mentioned that the store doesn't carry many products, while another specifically mentioned that the wig selection was outdated and that the hair options were limited in colors and overpriced. This indicates that the store may not cater to a diverse range of customer preferences or provide the latest trends in the beauty industry.
Moreover, a significant concern raised was the negative experience with the payment process. A customer recounts an incident where the card machine was not working, and although it was promised that the $2 ATM fee would be reimbursed, the customer did not receive that reimbursement. The staff member's explanation for not providing the promised refund was deemed unsatisfactory and the customer was spoken to aggressively. This incident suggests a lack of professionalism and accountability in handling customer concerns.
In conclusion, Total Beauty Salon & Supply has strengths in terms of its comprehensive selection of beauty supplies, reasonable prices, and positive salon experiences. However, there are notable weaknesses such as the reported lack of pleasant and welcoming customer service, limited product selection, and concerns about the professionalism and knowledge of the staff. The negative experience with the payment process further emphasizes deficiencies in customer service and accountability. These weaknesses may impact the overall reputation and success of the business and should be addressed to improve the customer experience.
Best TL Reviews
Perhaps the most comprehensive beauty supply store in Vero Beach. However, if you're looking for pleasant and welcoming customer service, this isn't your stop! Nitou's is your next best choice.
Got my hair braided I love it everyone at the shop was so nice I definitely will be back on a regular
I absolutely love this place and their prices are very reasonable. I love the fact that they are very helpful and polite if ever you need assistance. I highly recommend this beauty supply store
Wow. Didn’t know the existed. They carry everything, great prices, and shelves are stocked.
It was a great place to find the things I needed. But the man who was there was busy on his phone. When asked a question we don't have, I guess too busy with his conversation to help me look for the item I wanted.
The owner is rude, crass and not knowledgeable about any of the products! All the staff are unfriendly and only want the customer's money! They don't carry a lot of products either...don't waste your time going to this dump!
The pedicure was wonderful and well done
I gave one star as it is the only way I could figure out how to message a review. I have been a customer since the early 90's when Shawn and Nafisa had the store on Old Dixie.
I don't plan to shop with Total again after a very bad experience on yesterday. The card machine wasn't working and the lady told everyone if we took cash from the atm they would give us back the $2 atm fee. I saw two people ahead of me receive their $2. If I had been thinking it was not taking with it for me to use the atm, even with the $2 back freon the store, my bank is charging me $3 on their end. When my transaction was rang up and I handed over my cash, I didn't receive that $2 fee as promised. The guy says he thought I was spending $30...and he couldn't make money if he gave me the $2. I told them they could give me my money back and make nothing off me. The lady gave me the $2 she knows I'm a loyal customer and she's usually very nice. She was very fidgety this day and I actually had to ask her what's wrong and why was she rushing me. I told her she was making me nervous. Anyhow after the guy talked so crazy to me, I let them know they weren't doing good business and I wouldn't shop there anymore and he aggressively told me not to come back. My stylist was renting a booth in the back but she and the others in the back had to vacate without proper notice. I was upset about that but God blessed my stylist and the others with a new and better workplace. I'm not sure what's going on with Total but I don't see it growing with the way they conduct business. The wigs are dusty and out of style. The hair selection is limited colors and overpriced. If I had the money I'd own my own Beauty Supply store and show them how it's done .
Total Beauty Salon & Supply Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 08:00 PM |
| Saturday | 09:00 AM - 08:00 PM |
| Sunday | Closed |
How to go there
Location
Places
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