Quick Facts About Diva
Strengths of Diva Nails:
1. Accommodating large groups: Diva Nails is praised for their ability to accommodate large groups, such as bachelorette parties. This shows that they have the space and resources to handle a high volume of customers at once.
2. Fun and social atmosphere: Customers enjoy the lively and fun atmosphere at Diva Nails. They mention socializing and having a blast during their visits. This indicates that the salon provides a welcoming and enjoyable environment for customers.
3. Friendly and welcoming staff: Multiple comments mention the friendly and welcoming nature of the staff at Diva Nails. This is a significant strength as it creates a positive experience for customers and makes them feel at home.
4. Skilled and talented technicians: Many customers praise the skill and talent of the technicians at Diva Nails. They mention the quality of their manicures, pedicures, and nail designs. This demonstrates that the salon employs skilled professionals who can deliver excellent results.
5. Long-lasting nails: Several comments mention that the nails from Diva Nails last for a long time. Customers state that their nails remain intact for 3+ weeks, which indicates that the salon uses high-quality products and techniques.
6. Variety of services: Diva Nails offers a wide range of services, including manicures, pedicures, and eyebrow grooming. This variety allows customers to receive multiple services in one place, saving them time and effort.
7. Clean and organized salon: Customers appreciate the cleanliness and organization of Diva Nails. This indicates that the salon maintains good hygiene standards, which is crucial for customer satisfaction.
Weaknesses of Diva Nails:
1. Waiting time for appointments: One comment mentions having to wait for about an hour despite having an appointment. While the customer states that they were okay with the wait due to the salon's busyness, long wait times can still be a weakness as they can inconvenience customers.
2. Unclear technician identification: One customer mentions a technician who did an amazing job but was unsure of their name. This could be a weakness if customers want to specifically request a particular technician but have difficulty identifying them.
3. Inconsistent customer service: While most comments praise the customer service at Diva Nails, one customer experienced a rushed service. This inconsistency in customer service quality can be a weakness as it creates uncertainty for customers.
4. Distance for out-of-town visitors: One comment mentions that they traveled from Greenville, SC to visit Diva Nails. While this demonstrates the salon's popularity and reputation, it also implies that customers from distant locations may find it inconvenient to access the salon.
Overall, Diva Nails has several strengths that contribute to its positive reputation, including accommodating large groups, a fun atmosphere, friendly staff, skilled technicians, and long-lasting nails. However, there are a few weaknesses, such as waiting times, inconsistent customer service, and the distance for out-of-town visitors, which the salon should address to enhance the overall customer experience.
Best TL Reviews
Diva Nails is perfect for a fun Bachelorette party! They were able to accommodate our large group and we all had a blast socializing while being made beautiful for the wedding. The staff was awesome and everyone was really pleased with their nails. We brought snacks and drinks, Cathy had us a beautiful table with flowers and balloons, and it was a real party! Thank you to Cathy and Sam and all of your staff!
I love coming to Dive Nails & Spa! They are always friendly and always know how to make you feel at home. Mrs. Cathy & Elena ALWAYS do a great job with my manicures and pedicures. This is the ONLY place I go when it comes to getting manicures and pedicures. Even though I’m a more natural look person, they are always willing to do any design/color/look you come up with. It’s a great place to go to when you need a little relaxing time.
My new favorite nail salon! Best customer service and even better nails and designs. My nails last 3+ weeks easily and don’t break unless I jam one on something. Gel pedicures last just as long which is rare for me. Will be my new regular salon!
Our services was impeccable! And our experience was superb! We came in for my daughter’s Sweet “16” pampering and we enjoyed ourselves! Staff was kind & friendly the environment was was inviting and the business was clean and organized! We did have an appointment, but still had to wait for about an hour before our service’s which we were ok with due to they were extremely busy and made sure we were ok and updates on when our service’s would be! Sam did an amazing job on our full-set w/gel/ manicure gel made my daughter feel special and pampered.. as well as the pedicure ladies they were awesome, didn’t rush took their time and it felt amazing! Kathy also did an impeccable job on our eyebrows, and had wonderful conversation with her! Will definitely keep coming back for our pampering as long as we’re in GA❤️
I asked for a leaf painted on my ring fingers and my artist did such an amazing job! Literally looks like a sticker! I think his name was Sam but I'm not sure. His station is right next to the check-in desk if you'd like to request him! Happiest I've ever been with the nail art I asked for and how it turned out! It's definitely my new regular spot!
This is the best salon I’ve been to in the area. Everyone here is so kind and talented. The atmosphere is wonderful, everyone talks to each other like friends. Cathy did my manicure and made sure I got exactly what I wanted. She is the best, #1. I will never go to a different salon!
My husband and I visited this salon from Greenville,SC. We found the staff accommodating and gracious, Sam and his wife made sure we were taken care of and happy. We were extremely satisfied with our service and would recommend this salon to anyone in search to good nail care.
First visit. I walked in at 6pm and I was greeted with kindness. Katie did an amazing job on my pedicure. Sam has great customer service and I am in love with my nails. They did not rush on my nails and they made sure I was happy before leaving. Well worth the money.
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Diva Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:30 AM - 07:30 PM |
|---|---|
| Tuesday | 09:30 AM - 07:30 PM |
| Wednesday | 09:30 AM - 07:30 PM |
| Thursday | 09:30 AM - 07:30 PM |
| Friday | 09:30 AM - 07:30 PM |
| Saturday | 09:30 AM - 07:00 PM |
| Sunday | Closed |
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